Delaware North UK is hiring a full-time IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. Working at this buzzing location, the excitement isn’t just on event days. As an IT Analyst, you will be supporting UK venues with hands-on technical assistance for operations, events, and daily business activities. If you can ensure a high-quality technology experience and are the problem-solving IT Operations Analyst we are looking for, join our collaborative team. Apply today to kick off your new career.
The expected pay for this role is £36,000
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
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A generous 33-day holiday allowance (including bank holidays)
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Favourable pension contributions
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Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football teams, Cup Football competitions, Arizona State Sun Devils v Kansas Jayhawks in American College Football, multiple nights of Harry Styles, My Chemical Romance, Luke Combs, Bruno Mars, The Weekend, Bon Jovi, and so much more in 2026
Help us delight the world by applying today.
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Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
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Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
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Manage local incidents and service requests with relevant escalation to internal and external teams
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Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
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Produce clear updates on issues, service performance, risks, and improvement actions
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3+ years’ experience in a technical support role, or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent
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4+ years’ experience supporting POS systems or related venue technology
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Good knowledge of Windows devices, basic network connectivity, and programming
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Excellent skills in written and verbal communication, customer service, troubleshooting, and problem-solving, with the ability to work with diverse stakeholders and manage competing priorities
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Availability to work flexibly during bank holidays, evenings, and weekends to support matchday, event, and out-of-hours operations
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Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and Stadium of Light
Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.
From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
£36,000
