Customer support agent Work, Jobs in West Bromwich, Wmd (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Baggage Hall Agent - PART TIME - Birmingham Airport
Swissport International AG —Birmingham
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
2d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
7d
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
10d
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Estate Agent - Aftersales Consultant
AP Morgan Limited —Redditch
- £28,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
7d
Logistics Coordinator
Moog Inc. —Wolverhampton
- Full-time
- Computer literacy
- Analysis skills
- In-person
- Free parking
- Annual leave
4d
Customs Clearance Agent
Dixon International Logistics —Coventry
- Full-time
- Discharge planning
- IT
- In-person
- Free parking
Quick apply
5h
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Part-Time Hotel Groups & Reservations Coordinator
TELEGRAPH HOTEL —Coventry
- From £13 an hour
- Part-time
- Bar
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Junior Lettings Negotiator
Just Move Estate Agents & Lettings —Birmingham
- £26,767 - £28,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
Sales Progressor
Oakmans Estate Agents —Birmingham
- From £25,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
- Referral programme
Quick apply
13d
Business Change Support
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
Contact Centre Agent
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Sales Performance Coach
SIXT UK —Birmingham
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Lettings Negotiator
SE Properties Estate Agents Limited —Nuneaton
- £24,420 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Lettings Consultant Birmingham
Dexters —Birmingham
- Customer service
- No experience needed
- Employee discount
Quick apply
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Dudley
- £3,800 a month
- Full-time
- Sales
Quick apply

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Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

customer support agent jobs in west bromwich, wmd

Customer Complaint Resolution Handler

Baggage Hall Agent - PART TIME - Birmingham Airport

Customer Care Agent (Hybrid)

Sales Office Manager

Vehicle Booking Agent

Automotive Helpdesk Agent

Estate Agent - Aftersales Consultant

Contact Centre Team Manager

Logistics Coordinator

Customs Clearance Agent

Customer Support Agent

Part-Time Hotel Groups & Reservations Coordinator

Junior Lettings Negotiator

Sales Progressor

Business Change Support

Contact Centre Agent

Sales Performance Coach

Lettings Negotiator

Lettings Consultant Birmingham

JUNIOR SALES ADVISOR

I want to receive the latest job alerts for customer support agent in west bromwich, wmd

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