It support team leader Work, Jobs in West Drayton, Eng (with Salaries)

Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
9d
Implementation Lead
TITAN PMR Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Remote
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
2h
Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
Quick apply
Service Desk Team Lead
Howard Kennedy —London
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Software troubleshooting
- Work from home
12d
Application Support Lead
Global Relay —London
- Hybrid work
Technical Support Lead
Climate X —London
- Hybrid work
- AWS
- APIs
- Communication skills
Quick apply
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Tech Lead, Service Desk
Norstella —London
- Full-time
- Azure
- Analysis skills
- IT
- Annual leave
Lead Technology Consultant (Remote)
Dynatrace —Maidenhead
- Full-time
- Azure
- Oracle
- Computer Science
- Employee stock purchase plan
- Annual leave
Technology Adoption Lead
Norton Rose Fulbright —London
- Agile
- IT
- In-person
Lead Technical Account Manager (EMEA)
Obsidian Security —London
- £113,000 - £125,000 a year
- Remote
- Travel
- Mentoring
- APIs
Quick apply
Lead Technical Success Specialist - CCaaS
Sprinklr —London
- Full-time
- Computer Science
- Customer service
- Engineering
- Annual leave
12d
Tech Enablement Lead (EMEA), WWFE - Technical Enablement
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Sales
- Engineering
9d
Deployment Lead
Taktile —London
- Full-time
- SQL
- Analysis skills
- Travel
System Engagement Lead
Gallagher Re —London
- Microsoft Office
- Driving
- SharePoint
- Employee stock purchase plan
- Life insurance
Senior FIX Onboarding Specialist - Java / Python Lead Software Engineer
JPMorganChase —London
- Full-time
- Java
- Scripting
- Software development
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Sales
- Communication skills
- Marketing
7d
AI Enablement Lead
FDJ UNITED —South Wimbledon
- Master's degree
- APIs
- Financial services
PLM Lead Analyst
Eaton —Slough
- Hybrid work
- Customer service
- Engineering
- Analysis skills
- Flexible schedule

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Customer Service Desk Shift Lead

VIRTUS Data Centres -
West Drayton

Apply Now

Job details

9 days ago

Qualifications

Microsoft Office
Ticket management systems
IT
Communication skills

Full job description

About VIRTUS

VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. Our mission is to consistently exceed the expectations of customers through innovative, high quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add the quality of customer proposition and business. We value individual endeavour and initiative, encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength.

Job Summary

As a Service Desk Shift Lead, you will be responsible for providing support and guidance to the Service Desk Analysts working alongside you. You will also be accountable for ensuring activities undertaken by the VIRTUS Service Management Centre (SMC) are completed to a high standard whilst ensuring customer expectations are exceeded.

Main Duties

Accountable for ensuring that all activities completed during the shift are completed to a high standard
Accountable for the quality of all communications issued by the SMC
Act as a point of escalation as part of the Incident Management process
Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated
Coach, develop and motivate colleagues, offering training sessions to address gaps in capability
Act as a Customer Advocate, working with the Service Desk Analysts to facilitate resolutions to customer issues
Track, route and direct requests and incidents to the correct resource escalating where appropriate
Measure KPIs and queues ensuring all requests are dealt with professionally and effectively
Responsible for producing customer facing service reports

Any other reasonable requests made by your line manager.

Person Specification

Experience:

Essential:

Experience in working within an ITIL environment.
Experience with working within a Service Desk or Service Management Environment

Desirable:

Previous experience with a ticket management system.
Previous experience of working within a demanding and time critical environment.
Previous experience within a data centre or IT service desk.

Knowledge:

Essential:

IT literate.
Competent in the use of Microsoft office and CRM tools.

Skills:

Essential:

Excellent written and communication skills.
Effective prioritisation and execution of tasks in a high pressure environment.
A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline.
Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders.
Process driven, with the ability to focus on the end result.
Ability to learn quickly and work on own initiative.
A complete finisher.

In line with the VIRTUS’ Safeguarding Policy, the successful applicant must be willing to undergo a BS7858 screening process.

Working hours: 12-hour shifts between 7am-7pm and 7pm-7am on a rota basis to include weekends and bank holidays.

Apply Now

Refine Your Search

it support team leader jobs in west drayton, eng

Customer Service Desk Shift Lead

Implementation Lead

Onsite Technical Lead

Service Desk Team Lead

Technical Lead, Professional Services

Application Support Lead

Technical Support Lead

NOC 3rd Line Technical Team Leader

Tech Lead, Service Desk

Lead Technology Consultant (Remote)

Technology Adoption Lead

Lead Technical Account Manager (EMEA)

Lead Technical Success Specialist - CCaaS

Tech Enablement Lead (EMEA), WWFE - Technical Enablement

Deployment Lead

System Engagement Lead

Senior FIX Onboarding Specialist - Java / Python Lead Software Engineer

EMEA Client Facing Technology Enablement Lead

AI Enablement Lead

PLM Lead Analyst

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