Job Title: Deputy Manager
Location: Covent Garden
Reporting To: Boutique Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
Queen's Award for Enterprise: Sustainable Development 2022
Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller
Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
Responsible Business of the Year, 2025, Positive Luxury
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The Deputy Manager role is an exciting opportunity to:
Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
Driving sales and exceeding targets through exceptional customer service and building a client business
People management and coaching to deliver the above
Maximising store efficiency through operations management
What you’ll do
Driving Sales
Deliver sales budget at your location through driving store and team KPIs
Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Building a Strong Team
Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
Manage the team in accordance with company policy and procedures
Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers
Delivering Efficiency
Execute visual merchandising guidelines to a high standard
Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
Maintain an accurate stock file
Ensure accurate payment processing and cash handling
Ensure the appropriate processing of in-store services (including engraving, and aftercare)
What you’ll bring
A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
To be successful at Monica Vinader...
You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humour
You are an insatiable learner
Company Benefits
Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
