Guest experience manager Work, Jobs in West End, Gtl (with Salaries)

Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
1d
Experience & Engagement Manager
Virgin Active —London
- From £40,000 a year
- Weekend availability
- Annual leave
- Employee discount
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
8d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
11d
Guest Experience Manager
The Horses —London
- £40,000 - £52,000 a year
- Weekend availability
- Hospitality
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
11d
Events Operations Manager
NoMad Hotel —London
- £55,000 - £60,000 a year
- Full-time
- Hotel
- Communication skills
- Hotel experience
- Annual leave
- Employee discount
Quick apply
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Entertainment & Performance Manager
Bam Karaoke Box —London
- £42,500 - £48,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
13d
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
5d
Assistant Manager - Guest Experience and Operations
The View from The Shard —London
- Up to £34,900 a year
- Temporary
- Hospitality
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Guest Services Account Manager
On Verve —London
- Up to £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
Quick apply
1d
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
Events & Office Manager
Movember —London
- £47,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Salesforce
- Project management
- Mentoring
- Annual leave
- Employee assistance programme
2d
Guest Relations - Manager
Hilton - London Bankside —London
- £34,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
1d
Guest Experience & Quality Manager (Aura Manager)
Guest Experience —London
- Full-time
- Hospitality
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
7d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
5d
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Reception Manager/Concierge Monday - Friday
CH&CO —London
- £40,170 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount

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Office Manager / Facilities Manager

R1CH.uk
Knightsbridge and Belgravia

Quick apply

Job details

Permanent | Full-time
£82,000 - £155,000 a year
1 day ago

Benefits

Casual dress
Cycle to work scheme
On-site gym
Employee mentoring programme
Company events
Free or subsidised travel
Private medical insurance
Free fitness classes

Qualifications

Facilities management
Maintenance
Administrative experience
Supervising experience
Communication skills
Office experience

Full job description

R1CH Private Office is seeking a highly organised, discreet, and operationally capable Office Manager / Facilities Manager to oversee the smooth running of a large private-office environment.

This role is responsible for the day-to-day management of the office, facilities, suppliers, contractors, maintenance, compliance, presentation standards, office services, and internal operational support.

The successful candidate must be capable of maintaining a calm, professional, well-managed environment that reflects the standards expected by UHNW individuals, family offices, senior operators, trusted advisers, and private-office personnel.

This is not a standard office administration role. It requires discipline, discretion, technical awareness, strong supplier control, and the ability to ensure the office operates without visible friction.

Key Responsibilities

Manage the day-to-day running of a large private-office environment.
Take responsibility for office presentation, cleanliness, readiness, safety, maintenance, and operational standards.
Oversee facilities management, building services, contractors, suppliers, and service providers.
Coordinate planned preventive maintenance and reactive repairs.
Manage office access, keys, security procedures, visitor handling, and controlled entry arrangements.
Ensure meeting rooms, reception areas, workspaces, private rooms, and communal areas are always prepared to the required standard.
Coordinate cleaning, waste management, supplies, refreshments, stationery, office equipment, and general office services.
Liaise with landlords, managing agents, building management, contractors, engineers, and external providers.
Maintain records for maintenance visits, service reports, contractor attendance, compliance checks, and facilities-related documentation.
Support health and safety procedures, fire safety arrangements, first aid provision, risk assessments, and statutory compliance where required.
Manage office moves, furniture requirements, storage, equipment setup, and internal workspace planning.
Ensure IT, phones, printers, meeting room technology, Wi-Fi, access systems, and office equipment are working correctly, escalating issues where required.
Monitor office expenditure, supplier invoices, service agreements, and facilities-related costs.
Support senior leadership and private-office teams with operational requirements.
Identify issues early and resolve them before they affect the office, staff, clients, or visitors.
Maintain absolute discretion in relation to all office activity, personnel, visitors, and private client matters.

Facilities Responsibilities

The Office Manager / Facilities Manager will be expected to maintain operational control across:

Office maintenance
Cleaning standards
Reception and meeting room readiness
Security and access control
Contractor management
Fire safety coordination
Health and safety support
Office supplies and consumables
Building management liaison
Equipment and technology coordination
Repairs and reactive maintenance
Preventive maintenance scheduling
Office presentation and standards protection
Visitor and guest preparation
Internal office procedures
Compliance records and reporting

Required Experience

Previous experience managing a large office, private office, corporate office, luxury environment, family office, serviced office, or high-end property environment.
Strong facilities management experience.
Proven ability to manage contractors, suppliers, maintenance providers, cleaners, engineers, and building management teams.
Good understanding of office operations, building services, health and safety, fire safety, access control, and workplace compliance.
Experience working in a high-standard, client-facing, confidential, or senior-level environment.
Ability to manage reactive issues calmly and quickly.
Experience handling budgets, invoices, supplier agreements, and office service costs.
Strong organisational and administrative capability.
Experience supporting senior leadership, principals, or executive teams is desirable.

Essential Skills

Excellent organisation and follow-through.
Strong attention to detail.
Calm under pressure.
Absolute discretion.
Strong communication skills.
Professional presentation and conduct.
Practical problem-solving ability.
Strong contractor and supplier management.
Ability to prioritise urgent issues without losing control of routine operations.
Good written record keeping.
Ability to work independently and take ownership.
Strong awareness of standards, presentation, and readiness.
Ability to maintain a quiet, controlled, and professional office environment.

Ideal Candidate Profile

The ideal candidate will be practical, polished, discreet, and highly reliable.

They will understand that a private-office environment must operate smoothly without unnecessary noise, disruption, or visible disorder. They will be able to manage facilities, contractors, staff requirements, compliance records, supplies, meeting rooms, and day-to-day office standards with maturity and control.

They will not wait for problems to escalate. They will notice issues early, take ownership, and ensure the office remains prepared, presentable, safe, and fully operational.

Personal Attributes

Discreet
Reliable
Practical
Calm
Organised
Professionally presented
Detail-focused
Service-minded
Technically aware
Commercially sensible
Proactive without being disruptive
Confident managing contractors and suppliers
Comfortable working in a high-trust environment

Package

Competitive salary, depending on experience
London-based role
Senior operational responsibility
Private-office working environment
Long-term opportunity for the right individual
Exposure to UHNW, family office, and principal-level standards
Travel or off-site support where required

Working Style

This role requires someone who can take ownership of the physical and operational environment of the office.

The successful candidate must be prepared to handle routine office management, urgent facilities issues, contractor attendance, maintenance coordination, office readiness, and senior team support with discretion and discipline.

The office must always feel prepared, controlled, professional, and fit for the level of client and principal activity associated with R1CH Private Office.

Application

Applicants should send a CV and short covering note for private review.

Relevant office management, facilities management, private office, corporate office, luxury property, or high-end workplace experience is essential.

Pay: £82,000.00-£155,000.00 per year

Benefits:

Casual dress
Company events
Cycle to work scheme
Employee mentoring programme
Free fitness classes
Free or subsidised travel
On-site gym
Private medical insurance

Work Location: Hybrid remote in Knightsbridge and Belgravia

Quick apply

Refine Your Search

guest experience manager jobs in west end, gtl

Office Manager / Facilities Manager

Experience & Engagement Manager

Guest Services Manager

Corporate Guest Services Manager

Guest Experience Manager

Events Operations Manager

Head Host / Reservations & Guest Experience Lead

Entertainment & Performance Manager

Guest Service Manager

Front of House Manager

Assistant Manager - Guest Experience and Operations

Guest Services Account Manager

Training Coordinator

Events & Office Manager

Guest Relations - Manager

Guest Experience & Quality Manager (Aura Manager)

Head Of Customer Experience

Front Desk Guest Service Associate

Guest Service Manager

Reception Manager/Concierge Monday - Friday

I want to receive the latest job alerts for guest experience manager in west end, gtl

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