customer service representative Work, Jobs in west ham (with Salaries)

Customer Service Advisor
SwiftSwitch —London
- Up to £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Gym membership
Quick apply
Full Time Night Shifts Customer Service Assistant
Game Nation —Barking
- £12.71 - £13.21 an hour
- Overtime
- Management
- Basic maths
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Advisor
BRIGHT UK IT SOLUTIONS LTD —London
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
22h
Customer Service Advisor
Brenntag UK Limited —London
- Monday to Friday
- Customer service
- Administrative experience
- Continuous improvement
Quick apply
Customer Service Advisor
Health Primary LTD —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick apply
17h
Customer Service Representative
Premier Property Education —London
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
2d
customer service advisor
GLL —Charlton
- £14.80 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Customer Service Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Customer service
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Customer Service Assistant
Admiral Slots —Enfield
- £13.20 an hour
- Weekend availability
Customer Service
Tasty Gyros —London
- £12.71 - £13.50 an hour
- Full-time
- No experience needed
- In-person
- Communication skills
Quick apply
Customer Service Assistant
Restaurant Associates —London
- £13.85 an hour
- Full-time
- Restaurant
Customer Service Agent
Ghost London —London
- £13 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Outlook
Quick apply
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Customer Support Agent
Flatpay —London
- Full-time
- Customer service
- English
- In-person
Quick apply
Customer Service Representative
Strive Collective Worldwide Limited —London
- £24,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Communication skills
Quick apply
12d
Customer Service Representative
William Hill —Croydon
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
16h
Customer Operations Agent (Collections)
Onmo —London
- £33,000 a year
- Hybrid work
- CRM software
- Customer service
- Negotiation
5d
Customer service representative Loughton
Marshall Motor Group —Loughton
- Full-time
- Customer service
- Annual leave
- Employee discount

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Customer Service Advisor

SwiftSwitch -
London

Quick apply

Job details

Full-time
Up to £25,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Communication skills

Full job description

Job Title: Customer Service Advisor

Location: Brick Lane, London

Department: Admin

Employment Type: Full-time office based

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water. As we continue to grow, we’re looking for confident, driven individuals to join our busy sales team and take the next step in their career.

Job Overview:

As a Customer Service Advisor, you will play a key role in delivering outstanding customer service while supporting the operational flow of contracts between our customers and utility suppliers. Acting as the primary point of contact, you will handle enquiries, resolve complaints, and ensure a positive client experience throughout their journey with us.

In addition to customer-facing responsibilities, you will also be responsible for batching contracts to suppliers and building supplier relationships to help improve live rates and streamline processes. Your role is central to ensuring both customer satisfaction and operational excellence.

Key Responsibilities:

Act as the primary point of contact for customers, providing support via phone, email, and other communication channels such as supplier portals.
Handle a wide range of customer enquiries, issues, and complaints with professionalism, empathy, and efficiency.
Take ownership of customer issues, investigate thoroughly, and ensure timely resolution to the client's satisfaction.
Maintain accurate and up-to-date records in our CRM and contract management systems.
Batch contracts accurately and submit them to suppliers in line with internal deadlines and compliance requirements.
Work closely with utility suppliers to maintain strong working relationships and support improved live rates.
Collaborate with internal departments including sales, operations, and supplier management to ensure seamless service delivery.
Conduct customer feedback activities and translate insights into actionable service improvements.
Monitor recurring customer or supplier issues and contribute to process improvement initiatives.
Ensure adherence to industry regulations, company policies, and data protection requirements.

Requirements

Excellent verbal and written communication skills.
Strong active listening and interpersonal skills.
Proven problem-solving and conflict-resolution abilities.
Ability to manage and prioritise workload in a fast-paced environment.
High level of accuracy and attention to detail, particularly in contract handling.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
Previous experience in a customer service or liaison role is essential.
Experience within the utilities or energy sector (preferred but not essential).
Confidence in building and maintaining supplier relationships.

Benefits

Up to £25,000 per annum (depending on experience).
A supportive and collaborative team environment.
Opportunities for training and career progression within the energy brokerage industry.
Competitive salary and performance-based incentives.
Fun, sociable office environment in Shoreditch.
Free gym membership, regular socials, and Christmas shutdown.
Ongoing training and professional development.

Quick apply

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customer service representative jobs in west ham

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Customer Service Advisor

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