Customer experience specialist Work, Jobs in West Horsley, Sry (with Salaries)

Guest Experience Specialist (UK)
ATR Safari —Guildford
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Hotel experience
- Free parking
- Sick pay
Quick apply
3d
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
1d
Passenger Luggage Sorter
Omnia Resourcing —Gatwick Airport
- Up to £15.37 an hour
- Temporary
- Communication skills
Specialist - Neighbourhood Housing (Income)
Guildford Borough Council —Guildford
- £37,983 - £43,752 a year
- Full-time
- Customer service
- Negotiation
- Annual leave
- Employee discount
9d
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
Vending Operator - Decorum Vending Ltd
9620146 —Byfleet
- From £31,000 a year
- Full-time
- English
- Driving
- Warehouse experience
- Annual leave
Quick apply
1d
Warehouse Operative Nights
Evri —Weybridge
- £14.23 - £21.35 an hour
- Overtime
- Annual leave
Cafe Assistant
Jigsaw Trust —Cranleigh
- £12.80 an hour
- Part-time
- Customer service
- Cleaning
- In-person
- Free parking
- Store discount
Quick apply
Porter
Medirest —Guildford
- £12.92 an hour
- Full-time
- Hotel
- Cleaning
- Restaurant
14d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Operative Twilights
Evri —Weybridge
- £13.25 - £19.88 an hour
- Full-time
- Annual leave
Customer Assistant
Lidl —Leatherhead
- £13.45 - £14.45 an hour
- Full-time
- Bakery
- Store discount
- Employee discount
3d
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £280,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
5d
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Business Operations & Customer Experience Specialist
Centre Pointt —London
- £55,000 a year
- Full-time
- CRM software
- Writing skills
- Analysis skills
Quick apply
5d
Ramp Agent
Omnia Resourcing —Crawley
- £15.00 - £17.33 an hour
- Temporary
- Customer service
- Communication skills
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Travel
- Communication skills
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
8d

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Guest Experience Specialist (UK)

ATR Safari
Guildford

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
3 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

CRM software
Travel arrangements
Guest relations
Stakeholder liaison
GCSE
Complaint handling
Hotel experience

Full job description

Role Summary

ATR Safari is looking for a pragmatic and customer-focused Guest Experience (GX) Specialist to join our post-sale team. This role owns the guest journey from confirmed booking through to departure — making sure every itinerary, document and detail is correct, that guests feel looked after in the run-up to travel, and that any issue along the way is picked up quickly and handled well. You'll work closely with Sales, Suppliers, and fellow GX colleagues to keep bookings accurate and guests confident and excited about their trip.

Key Responsibilities

Booking Accuracy & Documentation

● Ensure guest bookings are fully and accurately documented, with confirmations, itineraries, and travel details (such as names, flights, and dates) consistent across all relevant paperwork

● Support the sales team with data entry and documentation during the booking process

Booking Amendments

● Manage changes to confirmed bookings as guest requirements evolve, keeping all relevant systems and documentation fully up to date

Pre-Travel Guest Support & Enhancements

● Proactively identify opportunities to enhance a guest's trip, such as additional activities or experiences

● Act as a guest's main point of contact in the run-up to travel, providing clear, practical, and timely support on logistics and travel requirements

Feedback & Complaints

● Own the guest feedback loop, sharing insights with Sales and suppliers and closing the loop with guests

● Escalate more serious issues to the Head of Guest Experience and support their resolution

Systems & Records

● Maintain accurate, up-to-date records of guest communications and interactions across relevant systems

Team Cover & On-Call

● Provide cover for colleagues during periods of leave, ensuring continuity of guest support

● Participate in an on-call rota to provide customer travel support outside office hours as needed, currently approx. once every 2 months

Requirements

● A pragmatic, organised, and customer-focused approach to work

● Strong attention to detail, particularly when checking documents such as passports, tickets, and itineraries

● Confident communicator via email and phone, with customers, suppliers, and internal stakeholders

● Comfortable managing multiple bookings and guest queries simultaneously

● Experience with CRM/support systems (e.g., HubSpot) or a willingness to learn quickly

● Flexible to provide occasional weekend on-call support

● Genuine interest in conservation travel, safari, and the natural world

What We Offer

● Hybrid working arrangement

● Structured onboarding and training in our guest experience systems and processes

● Growth path opportunities in several departments of the company

● Exposure to the end-to-end safari guest journey, from booking to travel

● Travel industry discounts and familiarisation trip opportunities

● To be part of a very experienced, knowledgeable and collaborative team

How to Apply

Please submit your CV and a short covering note to career, outlining your interest in travel and any relevant experience supporting customers through a booking or travel journey to [email protected]

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Guildford GU5 9BU

Quick apply

Refine Your Search

customer experience specialist jobs in west horsley, sry

Guest Experience Specialist (UK)

Customer Success Assistant

Customer Support Specialist

Client Placement Specialist

Passenger Luggage Sorter

Specialist - Neighbourhood Housing (Income)

Customer Support Specialist - UK

Vending Operator - Decorum Vending Ltd

Warehouse Operative Nights

Cafe Assistant

Porter

Lead Agent - T3

Operative Twilights

Customer Assistant

Customer Support Specialist (UK-Slick)

Technical Product Support Specialist (Smart Home & AV)

Business Operations & Customer Experience Specialist

Ramp Agent

Customer Account Support Specialist

Product Support Specialist (Part-Time)

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