Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
8d
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
11d
Operational Excellence Lead
Dawsongroup —Willen
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
Warehouse Shift Manager
GXO Logistics —Northampton
- Up to £36,867.38 a year
- Full-time
- Management
- Supervising experience
- Warehouse experience
- Annual leave
- Employee discount
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Operations Manager
GXO Logistics —Kettering
- Up to £62,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Wedding Conference & Events Coordinator
Levy —Northampton
- £13.86 an hour
- 8 hour shift
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
12d
Senior Operational Key Account Manager
DSV —Raunds
- Full-time
- Microsoft Office
- Travel
- Business
- Annual leave
- Employee discount
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Supply Chain
RML Group —Wellingborough
- Full-time
- ERP systems
- Leadership
- Communication skills
King's Trust Team Leader
The Bedford College Group —Corby
- £29,316 - £34,394 a year
- Full-time
- Travel
- IT
- Leadership
- Annual leave
2d
Scrum Master
Barclays —Northampton
- Driving
- Accounting
- Agile
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Team Leader Nights
Bleckmann —Corby
- £34,524.50 a year
- Full-time
- Supervising experience
- Warehouse experience
- In-person
- Free parking
- Store discount
Quick apply
9d
First Line Manager
DHL —Northampton
- £30,000 a year
- Day shift
- Supervising experience
- Communication skills
- Free parking
- Annual leave
10d
PM Warehouse Shift Manager (10.30am-7pm)
Goodwill Supply Chain Solutions Ltd —Northampton
- £15.34 an hour
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
Quick apply
4d
Department Manager
GXO Logistics —Milton Keynes
- Up to £35,984 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
8d
Warehouse First Line Manager
DHL —Northampton
- £32,287.50 a year
- Supervising experience
- Leadership
- Free parking
- Annual leave
4d
HR Business Partner
Amazon UK Services Ltd. —Northampton
- Full-time
- Management
- Master's degree
- Bachelor's degree

I want to receive the latest job alerts for operational excellence team leader in west hunsbury, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Operational Excellence & Support

Simply Business -
Northampton

Apply Now

Job details

Full-time
8 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Sabbatical
Car scheme

Qualifications

Change management
Leadership

Full job description

Who Are We?

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.

We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project’, we're working to help 10,000 small businesses start or grow by 2030.

Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best' .

Job Category

Operations

Position Type

Fixed Term Contract

Target Openings

What Is the Opportunity?

Stepping into this crucial 12-month maternity cover, you will oversee the commercial performance, customer experience, and people leadership of our operational excellence and support proposition. Your primary focus will be steering the frameworks that keep our UK Contact Centre thriving - specifically across operational excellence, quality assurance, resource planning, and onboarding and training.

Unlike typical operational roles, this isn't just about hitting metrics; it's about leading an award-winning environment - recently named the best large contact centre of the year. You will act as the linchpin that connects high-level strategy to daily excellence, ensuring our teams are perfectly equipped and supported to deliver exceptional experiences for the small businesses we protect.

As our Head of Operational Excellence & Support, you’ll:

Lead, guide, and create meaningful development plans for the leaders in your business area
Directly steer our operational excellence, resource planning, quality assurance, and onboarding frameworks to ensure optimal personnel levels and roadmaps for commercial success.
Partner with leaders across Product, Commercial, Finance, and People teams to collaborate effectively on new and established initiatives.
Drive the achievement of KPIs and OKRs to meet significant growth targets and improve our operational effectiveness across New Business Sales, Renewals and Customer Service
Obsess over results, providing clear insights and commentary to the wider Operation and Simply Business leadership.
Step into an established operation, quickly building trust to maintain stability and drive performance against targets from early on.

We’re looking for someone who is:

An expert in contact centre support, bringing deep operational knowledge in at least two of the following: resource planning, quality assurance, or onboarding and training.
A proven leader with a strong track record of motivating and developing high-performing support teams in a contact centre environment.
Highly analytical and strategically minded - capable of bringing the "outside in" by acting as a window to the wider industry, translating external market shifts, competitor insights, and emerging trends into actionable internal strategies.
An excellent communicator and presenter who can effectively interact with stakeholders at all levels to execute change management.
Passionate about understanding customer behaviours and acting on those insights to drive revenue growth and service targets.
Adaptable, pragmatic, and able to effectively balance competing priorities both within and outside the UK Operation.

(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

By ensuring our contact centre is flawlessly resourced, trained, and quality-driven, you'll be building the essential foundation our teams need to thrive. Apply today and help us enable big dreams for small businesses.

What are the benefits of working at Simply Business:

we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid
on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits
our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver
our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service
private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses
we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance
access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling
we match what you put into your pension up to five per cent . And pass on a tax-free sum that's four times your basic salary with our life assurance policy , with the option to increase it to ten times through our flexible benefit scheme
our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service)
our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership

Ready to join us and drive our success as a high-performing team? Apply today.

Employment Practices

Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.

Apply Now

Refine Your Search

operational excellence team leader jobs in west hunsbury, nth

Head of Operational Excellence & Support

Head of Operations

Operational Excellence Lead

Warehouse Shift Manager

Scheduling Manager

Operations Manager

Duty Operations Manager

Wedding Conference & Events Coordinator

Senior Operational Key Account Manager

Manager Service Delivery & Transport

Head of Supply Chain

King's Trust Team Leader

Scrum Master

Centre Manager - Banbury Lodge

Team Leader Nights

First Line Manager

PM Warehouse Shift Manager (10.30am-7pm)

Department Manager

Warehouse First Line Manager

HR Business Partner

I want to receive the latest job alerts for operational excellence team leader in west hunsbury, nth

Related Searches

Explore jobs in more locations

Who Are We?

Job Category

Position Type

Target Openings

What Is the Opportunity?

As our Head of Operational Excellence & Support, you’ll:

We’re looking for someone who is:

What are the benefits of working at Simply Business:

Employment Practices

Jobseeker tools

Employer Tools

Browse

Stay Connected