The Accounts Receivable Manager is responsible for end-to-end ownership of the AR lifecycle, ensuring seamless co-ordination between Billing and Collections. This role is critical in restructuring and aligning the AR function to improve accuracy, timeliness, cash flow and internal collaboration, including embedding AI and automation into the AR transformation journey to drive efficiency and strengthen controls. You will manage a sizeable team and partner with senior stakeholders to enhance AR processes across a complex multinational business.
AR Process Ownership and Team Alignment
- Own the entire AR process from invoice generation through cash application
- Restructure and align Billing and Collections into a cohesive, collaborative AR function
- Define clear roles, hand offs and accountability between Billing and Collections
- Act as a central point of co-ordination for all AR related activities, including audit
- Implement and refine processes to improve collection effectiveness, streamline billing processes and improve debtor days/reduce aging
- Identify and lead opportunities to embed AI and automation into AR processes, from billing through to cash application, as part of the wider AR transformation journey
Billing Oversight
- Implement billing quality controls to reduce downstream disputes and collection delays
- Review current process and identify main causes of deviations from automation
- Partner with Sales to revert the current process to as much automation as possible
Collections Management
- Lead and optimise collection strategies to improve cash flow and reduce DSO
- Establish standardised follow-up process, escalation paths and customer communication standards
- Review high-risk accounts and lead resolution of complex or escalated issues
- Act as the primary point of contact for customer escalations and queries
- Processing quarterly and year-end bad debt write off’s, including provisions, seeking approval from the relevant department heads.
Dispute and Issue Resolution
- Create a structured dispute management process with clear ownership
- Ensure close collaboration between Billing, Collections and internal stakeholders to resolve disputes quickly
- Track root causes of disputes and drive corrective actions upstream
- Build strong relationships with key internal stakeholders, meeting regularly to resolve queries and review o/s debt
Leadership and Team Development
- Direct line management of 3 billing team members and 3 credit controllers.
- Lead, coach and develop Billings and Collections team
- Set performance objectives aligned to cashflow, accuracy and customer experience
- Carrying out regular 121s, bi-annual performance reviews and overseeing day to day workload
- Address performance gaps and support change management
- Lead monthly AR, credit control and billing monthly team meetings
Other
- Assist Group Financial Controller in cash flow forecasting, taking ownership of forecasting customer receipts
- Act as admin for credit control system (CreditHound) and Stripe payments platform
- Take ownership of completing customer forms, requesting tax certificates etc. delegating where necessary
- Any ad-hoc duties requested by management.
Requirements
Qualification & Experience
- Have a proven background in a similar accounts receivable role.
- Experience with credit control.
- Experience with multi-national and multi-currency environments.
- Having direct reports and managing a team.
- Experience in subscriptions or events is advantageous
- Experience in cash flow forecasting is advantageous
Technical Skills
- Understanding of invoicing to payment process.
- IT literacy including a good working knowledge of Excel (vlookups, pivot tables, sumIF etc.)
- Confident in training, developing and coaching direct reports.
- Experience with Business Central, Dynamics 365, Credit Hound or Stripe is advantageous
Highly Desirable
- Exposure to, or hands-on experience integrating, AI and automation tools within an AR transformation journey (e.g. AI-assisted cash application and matching, intelligent credit control prioritisation, automated dispute triage or invoice query handling) is highly desirable
Personal Attributes
- Ability to prioritise, organise and execute quickly and efficiently in a dynamic environment.
- Able to build strong relationships and confident enough to communicate at all levels.
- Resilient under pressure – able to remain focused in the face of multiple competing priorities and ensure key deadlines are met.
- Strong communicator, confident handling customer disputes and managing internal relationships.
- Good attention to detail.
What we do:
PEI sits at the centre of one of the most dynamic industries in global finance. Private markets have grown from a niche corner of the investment world into an industry with $15 trillion AUM, spanning dozens of strategies, hundreds of geographies and thousands of funds. The professionals navigating it rely on us to make sharper decisions.
Today, PEI operates a range of platforms, each dedicated to a major asset class or investment theme; from private equity and infrastructure to real estate, private credit and beyond.
What makes us genuinely different is what we bring together. Data-enabled tools. Data-enriched insight. Built on powerful proprietary datasets. Editorial insights based on deep market knowledge and experience. The networks and communities that convene the people who move and manage capital. No other business is this well connected. This shapes everything we build, every hire we make, and every decision we take.
Who we’re looking for:
Our 500+ team spans Europe, APAC and the Americas – researchers, journalists, data scientists, product engineers, events professionals, marketers and commercial specialists – all working to give private markets professionals the intelligence edge they need.
Central to everything we do is our people. We’ve built a culture where talent grows, careers are built with intention, and everyone has the opportunity to learn, grow, and make their mark.
At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.
PEI Group supports flexible working arrangements, and we welcome career returners.
