Retail manager Work, Jobs in West London (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Retail Supervisor
Screwfix —Hammersmith
- £15.23 an hour
- Part-time
- Annual leave
- Employee discount
Retail Shift Leader
Bayley & Sage —London
- £16.40 an hour
- Weekend availability
- In-person
- Retail management
- Employee discount
Quick apply
8d
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Assistant General Manager
Wild by Tart —Belgravia
- £47,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Store discount
- Employee discount
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
Retail Shift Manager (Night Shift)
Lidl —Wembley
- £16.30 - £16.80 an hour
- Full-time
- Store discount
- Employee discount
10d
Supervisor
Holland & Barrett —Putney
- £15.09 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
1h
Senior Retail Operations Manager - Food & Beverage - Excel London
Levy —London
- £47,378 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee assistance programme
3h
Retail Team Leader
Superdry —London
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Retail Store Manager
bp Retail —London
- £45,629 a year
- Full-time
- Café
- Annual leave
- Employee assistance programme
Retail Trainee Manager
Majestic Wine Warehouses Ltd. —West London
- £29,358.70 a year
- Leadership
- Communication skills
- Time management
- Employee discount
- Sick pay
5h
Pop Mart Assistant Store Manager (London, Oxford Street)
Pop Mart UK —London
- £33,000 a year
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee assistance programme
- Flexible schedule
Quick apply
7d
Shift Lead
B&Q —Chiswick
- £30,270.24 a year
- Part-time
- Annual leave
- Employee assistance programme
Assistant Store Manager
Sunglass Hut —London
- Leadership
4h
Urban Outfitters Team Leader - White City, London
Urban Outfitters —London
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
12d
UK Associate Retail Floor Lead
Whole Foods Market —London
- £18 - £23 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Annual leave
11d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Retail Shop Manager
Cancer Research UK —Hammersmith
- £28,586 - £32,749 a year
- Full-time
- Customer service
- Employee discount

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

retail manager jobs in west london

Head Of Customer Experience

Retail Supervisor

Retail Shift Leader

Retail Team Leader

Store Manager

Assistant General Manager

Coffee Operations Manager

Retail Shift Manager (Night Shift)

Supervisor

Senior Retail Operations Manager - Food & Beverage - Excel London

Retail Team Leader

Retail Store Manager

Retail Trainee Manager

Pop Mart Assistant Store Manager (London, Oxford Street)

Shift Lead

Assistant Store Manager

Urban Outfitters Team Leader - White City, London

UK Associate Retail Floor Lead

General Manager - Samsung Experience Store

Retail Shop Manager

I want to receive the latest job alerts for retail manager in west london

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