Guest service agent Work, Jobs in West Malling, Ken (with Salaries)

Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Ramp Agent
JETEX —Biggin Hill
- £27,000 - £27,001 a year
- Full-time
- Customer service
- Analysis skills
- Driving
- Free parking
- Life insurance
Quick apply
7d
Reservationist
Ashdown Park —East Grinstead
- £26,591 a year
- Weekend availability
- Hospitality
- Bar
- Sales
- Free parking
- Employee assistance programme
Quick apply
6d
Reservation & Guest Experience Specialist
AB Boutique Hotels Ltd —Croydon
- £32,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
Quick apply
Reservations and Group Sales Coordinator
AccorHotel —London
- Weekend availability
- Hospitality
- Bar
- Sales
Quick apply
8d
Meeting & Events Executive
Crowne Plaza Docklands —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
1d
Divisional HR Manager
HandPickedHotels —Sevenoaks Town and St. John's
- Hospitality
- Management
- Hotel
- Employee assistance programme
Estates Manager
Churchill Retirement PLC —Hornchurch
- £10,714 a year
- Customer service
- Computer literacy
- Microsoft Office
14d

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Accommodation Receptionist
Leeds Castle —Leeds
Manage incoming calls with excellent phone etiquette, directing calls to the appropriate departments. Handle guest inquiries and complaints professionally,…
£12.21 an hour
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1d
Bar Team Member
Shepherd Neame —West Malling
Create a positive atmosphere by engaging with customers and anticipating their needs. Keep the bar area clean, tidy, and well-stocked throughout your shift.
Up to £12.80 an hour
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Guest Service Manager

Holiday Inn Express Royal Docks
London

Quick apply

Job details

7 days ago

Benefits

Employee assistance programme
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Maintenance
Communication skills

Full job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

This modern hotel is in London Docklands, 0.1 mi from Canning Town Station, a 20-minute drive from the O2 Arena and a 10-minute drive from the ExCel Exhibition Center. It has large air-conditioned rooms with power showers. The colorful rooms feature work desks and a TV with Freeview channels. Rooms also have hairdryers, tea/coffee facilities and telephones. The Holiday Inn Express Royal Docks has secure on-site car parking and a 24-hour front desk. The on-site bar offers a selection of cold and hot beverages; a free breakfast is served daily. Guests can also make use of the business facilities on site. The Holiday Inn Express Royal Docks is outside London's congestion zone. London City Airport is 2 mi from the hotel, and Canary Wharf is a 10-minute drive away or 2 stops on the underground.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

WHAT WE NEED FROM YOU

A welcoming personality who loves connecting with people and making their day brighter.
Strong communication skills, comfortable chatting with guests and coordinating with team members.
Sharp attention to detail, especially when it comes to handling guest needs and reservations.
A problem-solver who can think on their feet, handling any situation with a positive attitude.
Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

INDFOH

Quick apply

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guest service agent jobs in west malling, ken

Guest Service Manager

Guest Service Manager

Ramp Agent

Reservationist

Reservation & Guest Experience Specialist

Reservations and Group Sales Coordinator

Meeting & Events Executive

Divisional HR Manager

Estates Manager

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