Helpdesk manager Work, Jobs in West Malling, Ken (with Salaries)

Facilities Helpdesk Administrator
Oakwood Construction Services —Maidstone
- £24,000 - £28,500 a year
- Full-time
- Maintenance
- English
- Microsoft Office
Quick apply
4d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
10d
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
13d
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
7d
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
10d
Workplace Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
Senior Contracts Manager
Artic Building Services —Dartford
- £65,000 - £70,000 a year
- Full-time
- Microsoft Word
- Sales
- HVAC
- Free parking
- Store discount
Quick apply
4h
Precious Metals Assistant
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Communication skills
13d
Senior Manager Customer Experience and Advocacy
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Agile
- AI
11d
Fixed Income New Issue Associate
HSBC Global Services Limited —London
- Full-time
5d
Mobile Supervisor
ABM UK —London
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Human resources
- Employee discount
Quick apply
Senior Private Markets Business Analyst
HSBC Global Services Limited —London
- Full-time
2d
Mobile Supervisor
ABM —London
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Human resources
Multi Skilled Technician - Electrical
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £32,073 - £39,043 a year
- Full-time
- Maintenance
7d
CIB Product Marketing Manager
HSBC Global Services Limited —London
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
5d
External Night Host
Mitie —Greenhithe
- £13.45 an hour
- Full-time
- English
12d
Support Services Supervisor
ISS Facility Services —London
- £13.85 an hour
- Rotating shift
- Customer service
- Leadership
Static Technical Operative - Multiskilled
Equans —Croydon
- Full-time
- Carpentry
- Maintenance
- Plumbing
- Annual leave
- Employee assistance programme
Mobile A/C Engineer
ABM UK —London
- 8 hour shift
- Maintenance
- Microsoft Office
- Driving
- Employee discount
Quick apply
Commercial Gas Engineer
Primech Building Services —Dartford
- Full-time
- Maintenance
- First Aid Certification
Quick apply

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Facilities Helpdesk Administrator

Oakwood Construction Services
Maidstone

Quick apply

Job details

Full-time
£24,000 - £28,500 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
On-site parking

Qualifications

GCSE
Maintenance
English
Microsoft Office
IT
Typing
Communication skills
Help desk
Office experience

Full job description

Oakwood Construction Services are looking to add an experienced Maintenance / Facilities Helpdesk Administrator to our growing team.

Oakwood have a proven track record for delivering maintenance and projects to a great standard with customer satisfaction. We are based in maidstone and work across southern England.

We undertake a variety of works for commercial clients including hotels, pubs, restaurants, care homes, schools and insurance works.

This role would suit somebody who has office / admin / helpdesk experience within this field and is looking for a role where they can develop skills in a professional working environment.

As a Maintenance Helpdesk Administrator you will provide support by ensuring you issue, receive, and record information accurately and timely for all jobs received. Ensure that all appointments are met for the day, this will include booking appointments, engaging with clients, workers and managers of the business.

KEY RESPONSIBILITIEs

· Checking RAM tracker every morning and email engineer attendance to accounts assisting.

· Adding invoices to job logic, making sure it goes on the right job, checking / chasing engineers for correct job numbers.

· Closing jobs on job logic and client’s portal.

· Closing complete jobs to request invoicing, this includes, gathering hours on site, materials used on the job, any equipment hired and used on the job, checking completion sheet and communicating with the client, the status of the job.

· To close jobs on client portals, update client portals as necessary.

· Produce Uplifts for jobs that exceed their approved limits

· You are responsible for checking the following areas on Job Logic: Completed, Awaiting Parts, attended and allocated.

· Support the reactive help desk team member with attended jobs to close.

· Answering phone calls and passing information appropriately.

· Cover other team members where and when necessary.

· Update boards in office with relevant information.

SKILLS REQUIRED
Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good typing skills.
Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
Have a reasonable proficiency in MS Office
Understand what it is to be part of a team and ensure that learning is shared within the team.
Be able to take direction and be happy to respond to managers instructions.
Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary.
Out of hours call rota

QUALIFICATIONS REQUIRED

GCSE or Equivalent in Qualification in Maths and English.

Package:

Salary £26k- £28.5k

20 days holiday + 8 Bank Holidays

Pension

Job Type: Full-time

Pay: £24,000.00-£28,500.00 per year

Benefits:

Cycle to work scheme
On-site parking

Application question(s):

Do you have experience within an office environment

Education:

GCSE or equivalent (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in west malling, ken

Facilities Helpdesk Administrator

Digital Systems Manager

HELPDESK TEAM LEADER/MEMBER

E-Commerce Customer Support Associate (Full Time)

Helpdesk Support Officer

Workplace Ambassador

Senior Contracts Manager

Precious Metals Assistant

Senior Manager Customer Experience and Advocacy

Fixed Income New Issue Associate

Mobile Supervisor

Senior Private Markets Business Analyst

Mobile Supervisor

Multi Skilled Technician - Electrical

CIB Product Marketing Manager

External Night Host

Support Services Supervisor

Static Technical Operative - Multiskilled

Mobile A/C Engineer

Commercial Gas Engineer

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