It service manager Work, Jobs in West Malling, Ken (with Salaries)

IT Service Configuration & Asset Manager
Cabot Financial —West Malling
- DevOps
5d
IT Manager
PHINIA —Gillingham
- Full-time
- Computer Science
- Bachelor's degree
- Travel
IT Project Manager
Restore PLC —Rainham
- £50,000 - £60,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
IT Service Site Manager
Goresbrook School —Dagenham
- £40,000 - £43,000 a year
- Full-time
- Computer networking
- IT
- School
IT Services Coordinator
Better Cotton —London
- £45,227 a year
- Full-time
- Hybrid work
- Computer Science
- Driving
- Agile
- Annual leave
BI & Data Quality Analyst
Commercial Services Group —West Malling
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Annual leave
- Employee discount
Quick apply
6d
Website Content Manager
HandPickedHotels —Sevenoaks Town and St. John's
- Hotel
- Travel
Project Manager
ABACUS —Sittingbourne
- Weekend availability
- Azure
- Microsoft Office
- Project management
- Annual leave
- Employee discount
Quick apply
7d
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
11h
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Business Analyst
Royal Borough of Greenwich —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
12d
eRostering System Support
Mid and South Essex NHS Foundation Trust —Basildon
- £28,392 a year
- Part-time
5d
Data Protection Manager
Integrated Care 24 Ltd —Ashford
- £40,000 a year
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
7d
PMO Manager - Basildon
Arc —Basildon
- Customer service
Information Security Manager
HRCM.io —London
Quick apply
Service Delivery Manager
EQUANS —Chatham
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Product Manager
Royal Borough of Greenwich —London
- £52,194 - £55,323 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
6d
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Full-time
- Mentoring
- In-person
- Annual leave
- Employee discount
14h
Product Manager (Discover & Experience)
CareADHD —Canary Wharf
- £70,000 - £85,000 a year
- Hybrid work
- Customer service
- Annual leave
Quick apply
18h

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IT Service Configuration & Asset Manager

Cabot Financial -
West Malling

Apply Now

Job details

5 days ago

Qualifications

DevOps
ITIL
Relationship management
ServiceNow

Full job description

We are seeking an experienced and dedicated Service Configuration and Asset Management Manager to join our IT Service Management team at Cabot Group. The purpose of this role is to lead and manage the ITIL-aligned practices of IT Service Configuration Management and IT Asset Management (Hardware & Software) across the Cabot Group. The role is responsible for ensuring that all IT assets and configuration items (CIs) are accurately recorded, maintained, and governed effectively throughout their lifecycle.

A key focus of this role is to champion the strategic value of the Configuration Management Database (CMDB), raising awareness, building capability, and embedding its usage across teams. This is essential to ensure the CMDB becomes a trusted source of truth that supports effective service management, delivery, compliance, and informed strategic decision-making.

Key Accountabilities & Responsibilities

Define, implement, maintain and continually improve policies, standards, processes and procedures for service configuration management, hardware asset management, software asset management.
Develop and maintain the structure, approach and management for the Configuration Management Database (CMDB).
Lead and govern automated discovery, service mapping, and dependency management to enable holistic end-to-end visibility
Ensure proper identification, control, recording, reporting, auditing, and verification of IT assets and configuration items.
Ensure CMDB alignment with common service data model (CSDM).
Perform regular audits and reconcile discrepancies in the CMDB and asset database.
Ensure compliance with all configuration management, and asset management processes and work closely with other IT functions to maintain the integrity of the relevant CMDB and Asset Database.
Support individual engineering teams in the end-to-end asset lifecycle.
Work with procurement and finance to develop and to manage asset budgets and contracts.
Work with various practices and stakeholders that consume CMDB and Asset Data to ensure value realisation from both CMDB and Asset databases
Measure and report on the success of both Service Configuration Management and IT Asset Management (Hardware & Software) practices, using industry best practice KPI and PSF.

Key Working Relationships & Communications

Direct reports: N/A

Internal: Business Continuity, Encore/Group IT Risk and Control, Enterprise Architecture, Enterprise Risk & Compliance, Global Information Security team, Global Infrastructure & Shared Services (GISS), Internal Audit, IT Operations

External: External Audit, Service Providers & Professional Services

Person specification:

Formal Education & Certification

Degree educated.
ITIL 3 or above certification, ideally at intermediate or expert level.

Knowledge & Experience

7 years of experience leading service configuration and asset management (hardware & software) practices, preferably within the financial services sector and in a global environment.
5 years of demonstrated experience adopting and implementing ITSM best practices (ITIL).
Extensive experience of operating ServiceNow to support SCM and ITAM practices.
Knowledge of industry best practice such as ITIL, DevOps, ISO20000
Experience working in a regulated industry, preferably in the financial sector
Working knowledge of the common service data model (CSDM).

Personal Attributes

Ability to multitask; used to working under pressure and owning problems through to resolution; ability to meet strict deadlines.
Strong customer focus with the drive and commitment to improve the level of service clients receive (internal/external).
Excellent relationship management skills, with the ability to effectively communicate and influence stakeholders and decision makers at all levels.
Strong drive for results to ensure actions and objectives are delivered in a timely manner

Apply Now

Refine Your Search

it service manager jobs in west malling, ken

IT Service Configuration & Asset Manager

IT Manager

IT Project Manager

IT Service Site Manager

IT Services Coordinator

BI & Data Quality Analyst

Website Content Manager

Project Manager

Application Support Analyst

Data Enrichment Manager

Service Engineer

Business Analyst

eRostering System Support

Data Protection Manager

PMO Manager - Basildon

Information Security Manager

Service Delivery Manager

Product Manager

Delivery Manager

Product Manager (Discover & Experience)

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