Community engagement officer Work, Jobs in West Midlands (with Salaries)

Community Engagement Officer
Airband —Droitwich
- Up to £34,155 a year
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
7d
Engagement Officer
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- Project management
- AI
- Communication skills
- Annual leave
- Employee discount
7d
Community Projects Officer
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Hybrid work
- Analysis skills
- Project management
- Communication skills
13d
Community Outreach Officer
Dawson Housing Ltd —Birmingham
- £26,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
13d
Employment & Skills Officer
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- Communication skills
- Flexitime
4d
Community Activator & Volunteer Officer
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
7d
Resident Engagement Officer
Wolverhampton Homes —Wolverhampton
- £32,475 - £34,995 a year
- Weekend availability
4d
Head of Online Crime Centre
National Crime Agency —Birmingham
- £4,218 a month
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Annual leave
14h
Careers Officer
Sandwell College —West Bromwich
- £33,760 - £39,154 a year
- Full-time
- Travel
- Teaching
- Annual leave
- Employee discount
Quick apply
1d
Employability Support Officer - Birmingham Business School - 107539 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Administrative experience
- University
- Annual leave
- Sick pay
7d
Head of volunteering
Sense —Birmingham
- £56,745 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
6d
Energy Projects Support Officer
West Midlands Combined Authority —Birmingham
- £33,669 - £38,895 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
5d
Student Recruitment Officer - External Relations - 53904 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Project management
1d
School Liaison and Events Officer
Sandwell College —Birmingham
- £28,278 - £32,783 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Annual leave
- Employee discount
Quick apply
7d
Business Research Officer
DT Care Services Ltd —Birmingham
- £22 - £25 an hour
- Full-time
- Analysis skills
- Project management
- Organisational skills
Quick apply
1d
Local Partnership Officer
Birmingham City Council —Birmingham
- £28,598 - £33,699 a year
- Full-time
- English
- Maths
- Communication skills
- Employee assistance programme
6d
Community Safety Officer - Campus Services - 99701 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- University
- IT
- Communication skills
- Annual leave
- Sick pay
1h
Education Coordinator
Landau Ltd —Wellington
- £28,840 - £32,960 a year
- Full-time
- Education
- Bachelor's degree
- Team management
- Referral programme
Quick apply
Waste & Neighbourhood Services Engagement Officer
Telford and Wrekin Council —Telford
- £31,537 a year
- Weekend availability
- Maintenance
- Driving
- Communication skills
- Free parking
- Employee discount
Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount

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community engagement officer jobs near west midlands

Community Engagement Officer

Airband -
Droitwich

Quick apply

Job details

Full-time
Up to £34,155 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Tech scheme
Employee discount
Referral programme

Qualifications

Driving Licence
Customer service
Salesforce
Microsoft Office
Analysis skills
Continuous improvement
Organisational skills
Communication skills
Negotiation
Time management

Full job description

Job Title: Community Engagement Officer

Location: Midlands

Job Type: Full-Time 40 hours per week, Monday to Friday. Flexibility required to attend community events, including occasional evenings and

weekend

Salary: Up To £34,155 Per Annum DOE + £4800 Annual Car Allowance

At Airband, we're building more than broadband networks, we're helping reshape connectivity across the UK. Originally established to tackle the digital divide in rural and underserved communities, Airband has grown into a dynamic broadband provider delivering services through Fibre, Fixed Wireless Access (FWA) and wholesale network partnerships.

Role Summary

This role sits within the Marketing team and is responsible for building trust, managing local reputation and supporting customer growth throughout the network rollout.

Acting as the link between communities, communications, build and commercial teams, the role ensures residents and stakeholders are informed, engaged and supportive of Airband's activity. The successful candidate will play a key role in shaping local perception, driving awareness and encouraging customer adoption in newly enabled areas.

Working closely with internal teams, the Community Engagement Officer will also identify and manage potential reputational risks, support demand generation activity and ensure community insight help to inform external narrative and activities.

Responsibilities

Community engagement and reputation management

Act as the face of Airband within local communities during build and go live phases
Build and maintain strong relationships with residents, parish councils, local authorities and community stakeholders
Deliver clear, proactive and consistent communication before, during and after rollout
Respond to enquiries, concerns and complaints in a timely and
professional manner
Organise and attend community meetings, drop-in sessions and engagement events
Monitor and report on community sentiment, identifying risks and opportunities

Supporting customer growth and demand generation

Support local demand generation activity, encouraging registrations and service uptake
Work closely with sales and marketing teams to convert awareness into customers
Promote Airband's proposition in a clear and locally relevant way
Support targeted campaigns and local activation activity in build areas

Communications and messaging alignment

Ensure all local communications align with central messaging and brand positioning
Support the development and delivery of community-facing communications material
Act as a conduit between communities and the Communications team, feeding back insight to inform messaging and campaign
Identify and escalate potential reputational risks

Supporting build delivery and customer experience

Work closely with build and delivery teams to align communication with project activity
Help minimise disruption through clear stakeholder communication
Identify and escalate issues that may impact community perception or customer experience
Support resolution of local challenges in collaboration with operational teams

Wayleave and stakeholder coordination

Engage with landowners and property stakeholders to support wayleave agreements
Clearly communicate the scope and benefits of works
Support tracking and coordination of wayleave activity with internal teams

Key Skills

Excellent written and verbal communication
Effective time management and prioritisation
Strong problem-solving skills
Conflict resolution and negotiation skills
Attention to detail and accuracy
Ability to work independently and collaboratively as part of a wider Airband team
Embraces change, is adaptable and is willing to learn
Customer / user-focused mindset
Continuous improvement mindset
Planning and organisational skills
Competent use of Microsoft 365 tools
Embraces diversity
Emotional intelligence and professionalism

Technical & Digital Skills

Ability to learn new systems and technologies quickly
Data handling and analysis skills
Understanding of digital ways of working and collaboration tools
Proficiency with Microsoft suite, Salesforce or other systems

Qualifications & Professional Knowledge

Essential

Experience in community engagement, stakeholder liaison, or customer
service
Understanding of wayleave processes and associated legal considerations
Full UK driving licence

What can Airband Offer you?

25 days of paid leave a year rising to 30 plus bank holidays with service.

5% Airband pension plus a minimum 3% employee contribution.

Customer referral bonus - a thank you for every customer you send our way.

We offer hybrid working – a mix of working from home and in the office.

Free Broadband - If you are in our coverage, you can benefit from free broadband with us! (subject to time served)

20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans.

Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)

Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!

Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.

Recruitment agency support is not required at this time.

Quick apply

Refine Your Search

community engagement officer jobs in west midlands

Community Engagement Officer

Engagement Officer

Community Projects Officer

Community Outreach Officer

Employment & Skills Officer

Community Activator & Volunteer Officer

Resident Engagement Officer

Head of Online Crime Centre

Careers Officer

Employability Support Officer - Birmingham Business School - 107539 - Grade 6

Head of volunteering

Energy Projects Support Officer

Student Recruitment Officer - External Relations - 53904 - Grade 6

School Liaison and Events Officer

Business Research Officer

Local Partnership Officer

Community Safety Officer - Campus Services - 99701 - Grade 4

Education Coordinator

Waste & Neighbourhood Services Engagement Officer

Customer Liaison Officer

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