Charity link Work, Jobs in West Midlands Region (with Salaries)

Supporter Services Officer
Sense —Birmingham
- £30,206 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Executive assistant
Sense —Birmingham
- £41,769 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Hospital Discharge Link Worker, Cannock & South Staffordshire
Support Staffordshire —Walsall
- £28,000 a year
- Part-time
- Hybrid work
- IT
- Communication skills
Quick apply
Head of volunteering
Sense —Birmingham
- £56,745 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
Community Development Manager
Lea Road Community Church —Wolverhampton
- £22,000 - £24,000 a year
- Part-time
- Administrative experience
- Supervising experience
- Project management
- Free parking
- Sick pay
Quick apply
14d
Field Studies Tutor
Field Studies Council —Stourport-on-Severn
- £28,470 a year
- Full-time
- In-person
- School
- Teaching
- Annual leave
8d
Wellbeing Coordinator
Advinia Healthcare —Bloxwich
- £13.45 an hour
- Part-time
- Paid training
- Referral programme
Quick apply
14d
Member of Trustees (2)
Jesus Feeds —Birmingham
- £0.11 - £0.17 a year
- Part-time
- Customer service
- Accounting
- In-person
Quick apply
2d
Community Development Lead
Active Herefordshire and Worcestershire —Worcester
- £32,750 - £34,950 a year
- Weekend availability
- Hybrid work
- University
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Administrator
Bowood Court & Mews Care Home —Redditch
- £14.33 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
14d
Language and Community Integration Champion (Supporting families within temporary accommodation across Ladywood District, Birmingham)
Barnardo's —Birmingham
- Call to connect
- English
- IT
Community Link Volunteer - Staffordshire
AlzheimersSociety —Cannock
- Call to connect
- English
- Communication skills
Children's Activity Support - Group Helper (Early Years Groups, Burnt Tree Family Hub)
Barnardo's —Tipton
- Call to connect
- Preschool
Parent Champion (Supporting Best start Family hubs, Worcestershire)
Barnardo's —Kidderminster
- Call to connect
Communications Manager (Corporate) - External Relations - 107436 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Social media management
- Project management
- University
- Annual leave
- Sick pay
Children's Activity Support - Group Helper (Supporting in our Stay & Play sessions, Doddington children’s centre)
Barnardo's —Birmingham
- Call to connect
- Preschool
Children's Activity Support - Group Helper (Supporting our Early Years Groups, Smethwick Family Hub)
Barnardo's —St. Pauls
- Call to connect
- Preschool
Retail Volunteer (Bromsgrove)
Barnardo's —Bromsgrove
- Call to connect
- Administrative experience
- Store discount
- Employee discount
Customer Assistant - Replenishment
Morrisons —Redditch
- Annual leave
- Employee discount
Quick apply
10d
Children's Activity Support - Group Helper (Supporting Community Stay & Play Groups at Harvill's Primary, West Bromwich)
Barnardo's —West Bromwich
- Call to connect
- Preschool

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charity link jobs near west midlands region

Supporter Services Officer

Sense -
Birmingham

Apply Now

Job details

Permanent | Full-time
£30,206 a year
1 day ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Database management
Fundraising
Organisational skills
IT
Communication skills

Full job description

About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in Birmingham on a hybrid basis.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key Responsibilities

Delivering Excellent Supporter Care

Act as the first point of contact for supporter and customer enquiries via phone, email and post.
Deliver a friendly, professional and responsive service to supporters and prospective supporters.
Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
Support colleagues to maintain consistently high standards of supporter care.

Gift Processing and Database Management

Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
Maintain supporter records using Microsoft Dynamics CRM.
Support Gift Aid processing and ensure data quality standards are maintained.
Work closely with colleagues to ensure fundraising data is recorded accurately.

Building Relationships Across Sense

Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
Share supporter feedback to help improve campaigns, communications and supporter journeys.
Support the development and improvement of processes, procedures and reporting.
Assist with projects and initiatives that enhance supporter engagement and service delivery.

About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

Experience working in a busy customer service, supporter care or fundraising environment.
Experience handling sensitive or complex enquiries professionally and confidently.
Experience using a CRM database such as Microsoft Dynamics.
Strong administrative and organisational skills with excellent attention to detail.
Excellent written and verbal communication skills.
Strong IT skills, including Microsoft Word, Excel and Outlook.
A proactive and collaborative approach to work.
A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers.

We're creating change
We're always learning
We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or [email protected].

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Apply Now

Refine Your Search

charity link jobs in west midlands region

Supporter Services Officer

Executive assistant

Hospital Discharge Link Worker, Cannock & South Staffordshire

Head of volunteering

Community Development Manager

Field Studies Tutor

Wellbeing Coordinator

Member of Trustees (2)

Community Development Lead

Administrator

Language and Community Integration Champion (Supporting families within temporary accommodation across Ladywood District, Birmingham)

Community Link Volunteer - Staffordshire

Children's Activity Support - Group Helper (Early Years Groups, Burnt Tree Family Hub)

Parent Champion (Supporting Best start Family hubs, Worcestershire)

Communications Manager (Corporate) - External Relations - 107436 - Grade 7

Children's Activity Support - Group Helper (Supporting in our Stay & Play sessions, Doddington children’s centre)

Children's Activity Support - Group Helper (Supporting our Early Years Groups, Smethwick Family Hub)

Retail Volunteer (Bromsgrove)

Customer Assistant - Replenishment

Children's Activity Support - Group Helper (Supporting Community Stay & Play Groups at Harvill's Primary, West Bromwich)

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