It support specialist Work, Jobs in West Midlands Region (with Salaries)

Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
4d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Windows
- University
- Annual leave
- Sick pay
7d
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
8d
Regional IT Support Engineer
TNA —Birmingham
- £50,000 - £55,000 a year
- Full-time
- Microsoft Access
- Azure
- Continuous improvement
Quick apply
1d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Application Support Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Part-time
- Customer service
11d
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
9d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
1d
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Schools IT Technician
Chestnut Infrastructure Ltd —Hereford and Worcester
- £26,500 a year
- Full-time
- Customer service
- Computer networking
- IT
- Sick pay
Quick apply
7d
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
IT Officer
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Microsoft Access
- Computer Science
- Annual leave
- Employee assistance programme
Quick apply
7d
IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Band 3 ICT Support Assistant
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
4d
Customer Support Representative
Avensys UK Ltd —Kidderminster
- £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Sick pay
7d
Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
7d

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Onsite IT Support Analyst - 1st/2nd line

Tetra Tech -
Birmingham

Apply Now

Job details

Qualifications

IT support
Communication skills

Full job description

Onsite IT Support Analyst - 1st/2nd line

Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action.

Purpose & Scope of the Role

As an Onsite IT Support Analyst, you will provide first and second line IT support across the two Birmingham offices, acting as a trusted on-site presence. This is a practical, office-based role for someone who enjoys being close to the business, resolving issues quickly and improving the day-to-day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows - helping to maintain a responsive and efficient service.

Your Impact in this position

You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements.

Core Capabilities

Customer Focus: Provide a professional, friendly and responsive service that gives users confidence in IT support.
Technical Troubleshooting: Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment.
On-Site Support Delivery: Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end-user spaces are well maintained.
Service Desk Collaboration: Work closely with the wider team to manage tickets, update records accurately and escalate where needed.
Ownership and Proactivity: Spot recurring issues, suggest improvements and take responsibility for keeping service levels high.

Skills, Qualifications And Experience

Experience in a first or second line IT support. Strong communication skills and a customer-first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment.

Working Environment

This is a fully office-based role in Birmingham offices with occasional travel to Shrewsbury and Dunston as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands-on way.

#LI-CM1 #LI-ONSITE #TTRPC

Why join Tetra Tech?

Tetra Tech is a leading provider of consulting and engineering services working across the full project lifecycle worldwide. We have a wide range of expertise across our teams, providing a global support network with a personalised approach to client relationships to better understand where we can add value. We provide a collaborative environment that supports individual performance, innovation, and creativity.

We support public and private sector clients on local, national, and international projects to deliver sustainable and resilient solutions. Our operations in the UK, Ireland, and the Netherlands include more than 6,000 employees who are Leading with Science® to solve our clients’ most complex problems.

In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day-to-day role.

Recruitment Agencies

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list and any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.

Apply Now

Refine Your Search

it support specialist jobs in west midlands region

Onsite IT Support Analyst - 1st/2nd line

IT Applications Support Analyst

Service Desk Analyst / IT Support Help Desk Technician

Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6

Junior IT Support Technician

Regional IT Support Engineer

IT Support Analyst

Application Support Officer

2nd Line IT Support Technician

IT Support Team Leader

IT Service Desk Team Leader

1st Line Support Analyst

Schools IT Technician

Senior IT Support Technician / Team Lead

IT Officer

IT Servicedesk Administrator

First Line Support Analyst

Band 3 ICT Support Assistant

Customer Support Representative

Helpdesk Engineer

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