It support Work, Jobs in West Norwood, Gtl (with Salaries)

IT Support Engineer (1st Line)
eMed —London
- £32,000 - £36,000 a year
- Full-time
- No degree
- In-person
- Internship
- Employee assistance programme
- Life insurance
Quick apply
4d
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
1st Line IT Support Engineer
Cardonet —London
- Customer service
- SharePoint
- Communication skills
- Referral programme
One Desk IT (12-Month FTC)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
6d
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
7d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Junior IT Engineer
Parry Street Tech —London
- From £26,500 a year
- Full-time
- Azure
- English
- IT
Quick apply
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
4d
IT Support Engineer
Air Charter Service —Surbiton
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Time management
Quick apply
11d
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
4d
1st Line IT Support Engineer
Cleshar Contract Services —London
- £12.71 an hour
- Full-time
- Windows
- IT
- In-person
Quick apply
12d
IT 2nd Line Engineer
Southeastern Railway —London
- £35,000 a year
- Hybrid work
- Windows
- Annual leave
Quick apply
5d
IT Support Technician
TQS IT Services —Tower Hamlets
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- English
Quick apply
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
7d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Technical Support Engineer for Cybersecurity Startup
RoboShadow —Brentwood
- £26,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Travel
- IT
Quick apply
3d
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office

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IT Support Engineer (1st Line)

eMed -
London

Quick apply

Job details

Full-time | Internship
£32,000 - £36,000 a year
4 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

IT support
Mac OS
Communication skills
CompTIA A+

Full job description

We are a cutting-edge digital health company revolutionising weight management by integrating GLP-1 medications with personalized, tech-driven support. Our mission is to empower individuals to achieve sustainable health outcomes through evidence-based interventions and a seamless digital experience.

We are seeking for a IT Support Engineer (1st Line) to provide front-line technical support for UK-based employees and clinicians, acting as the first point of contact for IT incidents and service requests. The role ensures a positive day-to-day technology experience while following established procedures, security standards, and escalation paths defined by the UK IT team and global IT leadership.

This position supports day-to-day operational continuity within the UK region, working under the guidance of the Manager, IT Support - UK and senior team members.

Please note: The role is office based. We are based in Euston, London. You are required to work on a rotating shift pattern within the hours of Monday to Friday 8am to 8pm, 40 hours per week.

WHAT YOU'LL WORK ON

Provide Tier 1 technical support to onsite and remote colleagues and clinicians, acting as the first point of contact for IT queries.
Log, triage, and resolve incidents and service requests via the IT service desk, escalating complex issues to Tier 2/3 colleagues as needed.
Carry out basic device setup, including provisioning, imaging, and configuration of laptops and desktops under guidance from senior engineers.
Assist with software installation, updates, and routine patching tasks.
Perform first-line checks on endpoint security alerts and escalate as required.
Provide day-to-day support to all users, escalating executive and business-critical issues to senior team members.
Carry out basic checks and troubleshooting on meeting room and collaboration technologies, escalating unresolved issues.
Respond to Priority 3 and Priority 4 incidents in line with SLAs, and assist with triage of Priority 1 and Priority 2 incidents prior to escalation.
Support technical checks across UK clinical sites under the direction of senior engineers.
Participate in rotational coverage to support remote clinicians and clinics when required.
Maintain accurate records of incidents, resolutions, and basic configurations.
Flag recurring technical issues to senior engineers and the IT Support Manager for further investigation.

WHAT WE'RE LOOKING FOR

0-2 years experience or a strong interest in supporting end users, ideally in an office or regulated environment (internship, placement, or junior role considered). No degree required.
Basic working knowledge of Microsoft 365, Windows 11, and general desktop troubleshooting.
Basic working knowledge of Google Workspace.
Willingness to learn device imaging and endpoint lifecycle processes.
Good communication skills and a customer-focused approach to supporting users of all levels.
Basic familiarity with meeting room and video conferencing platforms such as Zoom and Google Meet.

Desirable:

Entry-level IT certifications (e.g. CompTIA A+) or equivalent coursework.
Awareness of ITIL principles.
Experience with macOS.
Internal applicants are welcome and encouraged to apply.

WHAT WE OFFER

Salary: £32,000 to £36,000 pro rata
eMed flex-leave
5% employer pension contribution for 5% employee contribution
Life Insurance 4x annual base salary
Health cash plan
Employee Assistance Program
Enhanced Maternity, Paternity and Adoption pay.
Health & Wellbeing resources
Eye care voucher reimbursement (up to £20)
Up to £80 towards noise cancelling headphones

Please note that offers of employment are subject to receipt of satisfactory references and a enhanced DBS check.

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You'll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren't just part of a team, they're part of something bigger. We're a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We're only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY

We believe that difference inspires a better, healthier world. That's why it's at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We're committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

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Refine Your Search

it support jobs in west norwood, gtl

IT Support Engineer (1st Line)

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1st Line IT Support Engineer

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Graduate Cloud Support Engineer

2nd Line IT Support Analyst

Technical Support Engineer for Cybersecurity Startup

End User Support Analyst

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