Job title: Service Engineer
Department: Dorset Nursing Supplies Engineering
Responsible to: Directors
Salary: £26,000 – £31,000, depending on qualifications and experience
Position: Full time, permenant. Monday - Thursday 0830 - 1700, Friday 0830 - 1630. Occasional out of hours as required with prior agreement.
Job Overview:
Dorset Nursing Supplies is a long established family business serving customers locally and further afield in the supply of equipment and supplies, and also the maintenance and repair of equipment. We have an excellent record for staff retention and satisfaction, each member being highly valued and supported.
We are currently looking for a competent engineer to join our well established engineering team. The ideal candidate will be a good team player, have excellent problem solving skills and be an ‘all-rounder’ when it comes to practical tasks.
You will be working as a part of our engineering team supporting customers with the maintenance and repair of their medical and nursing equipment. We have a wide customer base including residential and nursing homes, NHS surgeries and training providers. A maintained van will be provided for you so that you can carry out your duties.
As well as the routine maintenance of equipment, problem solving is a big part of this role, assisting customers when vital equipment needs repairing. This will involve initial call outs to identify the issue, the sourcing of replacement parts when necessary, and seeing the job through to completion. Keeping customers informed throughout is key to maintaining the good relationships that we have. Good record keeping is essential, and our customers appreciate and rely on this for their own record keeping.
Essential attributes:-
- Qualifications and/or experience demonstrating your ability to carry out repairs and servicing of a wide range of medical and mobility equipment.
- Qualification or proven ability in literacy and basic mathematics.
- Driving license
- Excellent communication skills – the ability to establish and maintain good customer relationships is essential for this role.
- A friendly and understanding attitude towards customers, and empathy with their needs.
- The ability to work as an individual as well as in a team.
- The ability to maintain and complete records.
- The ability to follow health and safety guidelines to ensure all work is carried out in a safe manner.
- The ability to carry out onsite risk assessments.
- An understanding of confidentiality and privacy.
- The ability to be flexible and willingness to undertake a variety of tasks within the business.
- A willingness to undertake training as necessary for the role.
- The ability to work under pressure and to deadlines.
- Excellent problem solving skills.
Desirable attributes:-
- Understanding of legislation relating to equipment in the care sector.
- Qualifications specific to LOLER testing and other relevant skills.
- An understanding of the requirements of PAT testing.
- Computer literacy skills.
Full training will be given as necessary.
A full driving licence is essential for this role.
The successful applicant will be asked to apply for enhanced DBS clearance
Full relevant training will be given.
Your main duties will be as follows:-
- To attend and complete service and inspection visits.
- To attend and complete repair/breakdown call outs.
- To carry out repairs/servicing onsite in our workshop as required.
- To deliver & install new and hired equipment e.g. profiling beds & mobile
- hoists.
- PAT testing
- To source spare parts as required.
- To compete paperwork relating to each job undertaken (software training will be given).
- To maintain up to date equipment records for customers.
- To develop and increase new business within the engineering division.
- To establish and maintain excellent relationships with customers.
- To establish and maintain contacts with manufacturers and suppliers.
- As a member of the engineering team play a part in keeping the workshop area tidy, organised and a safe pleasant environment to work in.
- To carry out onsite risk assessments and be very familiar with all health and safety policies.
- As a team member of a small business to be willing to carry out any additional tasks as necessary, eg delivering of goods to customers, answering the phone, onsite repairs & maintenance.
- To attend any training courses as required.
- Keep your allocated company van clean, tidy and inform a director of any problems that arise with it.
- To keep all customer information confidential in line with our privacy and data protection policy.
- If you have any queries or would like any further information please get in contact and we will be happy to help.
To apply for this role please submit a copy of your CV and provide a covering letter stating why you would like this job, with reference to the main skills and attributes that you can offer to DNS. These should be emailed to [email protected] or posted to the address above FAO Helen Martin.
Thank you very much for your interest.
Pay: £26,000.00-£31,000.00 per year
Licence/Certification:
- Driving Licence (required)
Work Location: In person
