Support specialist Work, Jobs in West Quantoxhead (with Salaries)

Collections Officer - Vulnerable Customer Team
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Communication skills
- Time management
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Communication skills
Quick apply
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Customer service
- Communication skills
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Time management
- Referral programme
Quick apply
Executive Assistant
Hafod —Cardiff
- £42,228 a year
- Full-time
- Research
- Administrative experience
- Driving
13d
Part-Time Passenger Assistant
24x7 Group —Minehead
- £12.71 an hour
- Part-time
- Experience working with children
- School
- Annual leave
Quick apply
Turf Service Team Leader
Masons Kings —Dulverton
- £33,000 - £38,500 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Employee discount
Quick apply
9d
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Application Development & Support Analyst
Harris Fowler Ltd —Taunton
- Full-time
- Hybrid work
- Databases
- SQL
- Scripting
- Health & wellbeing programme
Quick apply
13d
Church Buildings Officer/DAC Secretary
Diocese of Llandaff —Llandaff
- From £24,000 a year
- Part-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
5h
Host - Full-Time & Part-Time
Escape Hunt Cardiff —Cardiff
- £12.75 an hour
- Part-time
- Bar
- Employee assistance programme
Quick apply
5d
Insurance Advisor
Howden Group Holdings —Taunton
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Office Administrator
South West Fire Doors —Banwell
- From £12.80 an hour
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Flexible schedule
Quick apply
Internal Sales
Encon Insulation —Cardiff
- Full-time
- Data entry
- Typing
- In-person
- Life insurance
Quick apply
Technical Administrator
Nonwovenn Limited —Bridgwater
- £35,000 a year
- Part-time
- Data analysis skills
- Laboratory experience
- Analysis skills
- Free parking
- Annual leave
Quick apply
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Communication skills
- Time management
6d
1:1 Sports Mentor – Williton
Lexia Education Services —Williton
- £109.50 - £130.00 a day
- Full-time
- Driving
Event Safety Steward
Showsec —Cardiff
- £13.45 - £15.07 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
22h
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cardiff
- Temporary
Arrears Executive - Part Time
Tandem Bank —Cardiff
- £29,000 a year
- Part-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply

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Collections Officer - Vulnerable Customer Team

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£27,000 - £34,000 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Internal department liaison
Arrears management
Customer support
Communication skills
Time management

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Check out the development opportunities in the Specialist Support team.

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)

Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

About the Team

As a Collections Officer on our Specialist Support team, you'll play a vital role in delivering tailored support to customers who require additional care. You'll carry out detailed vulnerability assessments, review customer accounts, and ensure every individual is treated with empathy, dignity, and respect. The role involves managing complex cases, identifying emerging trends, and contributing to strategies that enhance support for customers in arrears.

What You'll Be Doing

Taking escalated inbound calls from vulnerable customers who are experiencing financial difficulty and are in financial arrears.
Managing your own portfolio of vulnerable customers, providing outstanding support and service to best assist our customers.
Using your knowledge and expertise to ensure you meet key metrics and treating customers fairly principles.
Working collaboratively with other departments in Capital on Tap to provide a seamless customer experience.
Conduct thorough reviews of required documentation, such as bank statements and income and expenditure forms.

We encourage applicants to carefully consider the nature of this role, as it involves handling sensitive conversations that may be emotionally challenging at times. We kindly ask that you apply only if you feel comfortable managing these types of discussions in a professional and supportive manner.

We're Looking For

Experience working in a financial vulnerability support role as well as experience in handling collections and arrears.
A background in a contact centre environment, with strong verbal and written communication skills.
The ability to demonstrate resilience and a proactive mindset, with the confidence to take initiative and solve problems effectively.
A good knowledge and understanding of collections and arrears.
Strong time management with the capacity to effectively prioritise and manage your workload.

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Starting salary £27,000 - £34,000 Depending on experience
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Interview Process
First stage: 30 minutes intro and values call with Talent Partner (Video call)
Final stage: 60 minutes experience and team fit interview with the team lead and a few members of the team (In-person)

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

support specialist jobs in west quantoxhead

Collections Officer - Vulnerable Customer Team

Telephone Fundraiser - Full Time Contract (Remote)

Fraud Prevention Associate

Customer Subscriptions Associate

Executive Assistant

Part-Time Passenger Assistant

Turf Service Team Leader

Travel Sales Consultant

Application Development & Support Analyst

Church Buildings Officer/DAC Secretary

Host - Full-Time & Part-Time

Insurance Advisor

Office Administrator

Internal Sales

Technical Administrator

Customer Experience Specialist

1:1 Sports Mentor – Williton

Event Safety Steward

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Arrears Executive - Part Time

I want to receive the latest job alerts for support specialist in west quantoxhead

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