Customer success manager Work, Jobs in West Sussex (with Salaries)

Senior Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Sales
- Negotiation
Quick apply
1d
Customer Success Manager
Person Centred Software Ltd —Guildford
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Customer Account Manager
Avalara —Brighton
- Hybrid work
- Sales
- APIs
- AI
- Annual leave
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- Project management
- AI
- Negotiation
- Employee assistance programme
- Employee discount
10d
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
11d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
12d
Director of Partnerships, EMEA
Linnworks —Chichester
- Remote
- Business development
- Travel
- Leadership
- Employee assistance programme
- Life insurance
Mobile Business Development Manager
Global 4 —Horsham
- £50,000 - £60,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Referral programme
Quick apply
8d
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
9d
Customer Service Manager
International Workplace Group plc —Redhill
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
21h
A&D Consultant London
Orac —Horsham
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Annual leave
Quick apply
Business Development Manager
Instant Glass & Glazing —Crawley
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Sick pay
Quick apply
Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Brighton
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Account Manager
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- APIs
- Communication skills
- Annual leave
Sales Manager
DGS —Horsham
- £35,000 - £45,000 a year
- Full-time
- Management
- Travel
- In-person
- Free parking
Quick apply
Entry Level Customer Success Manager (HF1346463)
Flourish —Epsom
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Development Manager (BDM) - Worthing - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Worthing
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Field Account Manager – AA Cars
The AA —Guildford
- Full-time
- Sales
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Key Account Manager - UK
Atlas Copco Group —Burgess Hill
- Sales
- Engineering
- English

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customer success manager jobs near west sussex

Senior Customer Success Manager

Person Centred Software Ltd -
Guildford

Quick apply

Job details

Full-time
1 day ago

Qualifications

Sales
B2B sales
HubSpot
SaaS
Account management
Negotiation

Full job description

At Person Centred Software, we're transforming social care through technology. Our software helps thousands of care providers deliver outstanding care, and we're growing rapidly.

We're looking for an experienced Senior Customer Success Manager to join our Growth team. This is more than a Customer Success role. You'll become a strategic partner to some of our largest customers, helping them maximise value from our platform while driving long-term commercial growth.

If you enjoy building executive relationships, influencing business strategy and creating opportunities that genuinely benefit customers, we'd love to hear from you.

The Role

You'll take ownership of a portfolio of high-value customer accounts, working closely with senior decision-makers to understand their priorities, challenges and future ambitions.

Rather than simply managing renewals, you'll identify opportunities to expand partnerships, introduce new solutions and help customers achieve even greater outcomes through technology.

Alongside managing your own portfolio, you'll play an important role in raising standards across the Customer Success team by coaching colleagues, sharing best practice and contributing to new playbooks and ways of working.

What You'll Be Doing

Manage a portfolio of strategic, high-value customer accounts.
Build trusted relationships with Directors and C-suite stakeholders.
Drive customer retention, expansion and Net Revenue Retention (NRR).
Identify cross-sell and upsell opportunities through genuine customer partnership.
Lead Executive Business Reviews and strategic account planning sessions.
Work closely with Product, Sales and Marketing to champion customer feedback.
Coach and mentor Customer Success Managers across the team.
Help develop frameworks, playbooks and best practice that improve how we support customers.

About You

You'll be an experienced Customer Success or Strategic Account Management professional who enjoys combining commercial thinking with exceptional relationship management.

You'll be comfortable speaking with senior stakeholders, influencing decision making and spotting opportunities to create value for both customers and the business.

Ideally you'll have:

A proven track record within Customer Success, Strategic Account Management or B2B SaaS sales.
Experience managing complex, multi-stakeholder customer relationships.
A strong history of driving customer retention, growth and expansion revenue.
Confidence engaging with Director and C-suite level stakeholders.
Excellent commercial negotiation and influencing skills.
Strong strategic thinking and account planning capability.
The ability to coach and develop others.
A data-driven approach to customer performance and forecasting.

It would be great if you also have:

Experience within healthcare, social care or another regulated industry.
Knowledge of HubSpot or similar CRM platforms.
Experience using value-based or outcome-led Customer Success methodologies.

Why Join Person Centred Software?

You'll be joining one of the UK's leading health and social care technology businesses during an exciting period of growth.

We offer an environment where you'll have the opportunity to make a genuine impact, influence how we work and help shape the future of Customer Success across the business.

In return, we offer:

Competitive salary with uncapped earning potential.
Hybrid working.
Career development opportunities within a fast-growing technology business.
A collaborative and supportive culture.
The opportunity to work with customers who are making a real difference in people's lives every day.

Ready to make an impact?

If you're passionate about building long-term customer partnerships, driving commercial growth and helping customers succeed, we'd love to hear from you. Apply today and help us continue transforming care through technology.

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Quick apply

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customer success manager jobs in west sussex

Senior Customer Success Manager