Housing officer Work, Jobs in West Thurrock, Ken (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Allocations Assesment Officer
LondonBoroughofBexley —Bexleyheath
- £32,535 - £33,987 a year
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
Housing Officer
Everystory —London
- Up to £26,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
13d
Housing Officer (Income)
Gravesham Borough Council —Gravesend
- £26,793 - £34,089 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Resolutions Support Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- Organisational skills
- IT
13d
Tenancy Relations Officer
LondonBoroughofBexley —Bexleyheath
- £38,838 - £44,610 a year
- Annual leave
Triage and Prevention Officer
LondonBoroughofBexley —Bexleyheath
- £36,372 - £40,698 a year
- Negotiation
- Annual leave
Customer Services Officer - Part Time
HYDE HOUSING ASSOCIATION —London
- £25,000 a year
- Part-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Homelessness Support Officer
City of Westminster Council —London
- £34,359 - £37,509 a year
- IT
- Communication skills
13d
Resident Liaison Officer
Mears Group —Thurrock
- Up to £30,614.78 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
9d
Complaints Officer (Housing)
Tandridge District Council —Oxted
- £35,162 - £40,533 a year
- Communication skills
- Work from home
- Employee discount
9d
Concierge Officer
Pinnacle Group —Battersea
- £28,000 - £29,000 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Liaison Officer
Mears Group —London
- Up to £34,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
3d
Tenancy Support Officer (New Builds)
Civic Recruitment Limited —London
- £24.28 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
Quick apply
6d
Housing Officer (ASB)
London Borough of Havering —Romford
- £39,276 - £42,771 a year
- Full-time
- Microsoft Office
- In-person
3d
Private Sector Housing Officer
Hammersmith & Fulham Council —London
- £43,308 - £54,360 a year
13d
Housing Officer
Langley House Trust —Strood South
- £13.65 an hour
- Annual leave
- Employee assistance programme
Documentation Officer
Victoria and Albert Museum —London
- £28,520 a year
- Employee assistance programme
- Employee discount
11d
Housing Officer (Supported Living)
hireful —Chatham
- £40,314 a year
- Communication skills
- Free parking
Quick apply
3d

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Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

housing officer jobs in west thurrock, ken

Client Resident Liaison Officer - Social Housing

Allocations Assesment Officer

Housing Officer

Housing Officer (Income)

Welfare Advice Officer

Customer Resolutions Support Officer

Tenancy Relations Officer

Triage and Prevention Officer

Customer Services Officer - Part Time

Homelessness Support Officer

Resident Liaison Officer

Complaints Officer (Housing)

Concierge Officer

Customer Liaison Officer

Tenancy Support Officer (New Builds)

Housing Officer (ASB)

Private Sector Housing Officer

Housing Officer

Documentation Officer

Housing Officer (Supported Living)

I want to receive the latest job alerts for housing officer in west thurrock, ken

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