Service desk coordinator Work, Jobs in West Thurrock, Ken (with Salaries)

Customer Service Coordinator
BLOUNT SHUTTERS LIMITED —Thurrock
- £28,000 - £38,000 a year
- Full-time
- Customer service
- English
- Data entry
- Profit sharing
- Employee discount
Quick apply
3d
Service Desk Coordinator
Platinum Facilities Maintenance Services —South West London
- Up to £34,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
4d
Scheduling Administrator
Advantos Services —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Field Operations Coordinator
Bhp maintenace —Borough of Dartford
- £37,000 - £40,000 a year
- Full-time
- Hybrid work
- Maintenance
- Supervising experience
- Organisational skills
Quick apply
9d
Global Services Coordinator
Rapport —London
- £33,456 a year
- Full-time
- Microsoft Office
- Time management
- Employee assistance programme
Student Enquiries Coordinator
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Customer service
- IT
- Communication skills
8d
Project Coordinator
Netcalibre Ltd —London
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
Quick apply
Help desk Coordinator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
3d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- IT
Customer Communications Coordinator
Live Nation —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
1d
Facilities Coordinator
PKF Littlejohn —London
- Full-time
- Annual leave
1d
Publishing and Marking Coordinator
First Intuition —London
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
4d
Reception Coordinator
Warner Bros. Discovery —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
House Coordinator
Maslow's —London
- £14 - £15 an hour
- Full-time
- Front desk
- Employee discount
- Referral programme
Quick apply
Receptionist
NAB-Jones Lang LaSalle Services —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
9d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce

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Customer Service Coordinator

BLOUNT SHUTTERS LIMITED
Thurrock

Quick apply

Job details

Permanent | Full-time
£28,000 - £38,000 a year
3 days ago

Benefits

Profit sharing
Canteen
Employee discount
On-site parking

Qualifications

Customer service
GCSE
English
Data entry
Phone etiquette

Full job description

Blount Shutters is a large independent roller shutter and industrial door company, operating for over 40 years.

Due to recent growth we are looking to recruit a further dedicated account coordinator. Our head office is based in West Thurrock (Essex) with offices in Bovey Tracey (Devon) and Bolton. We provide our clients with a maintenance and 24hr emergency repair service, nationwide as well as manufacturing all door systems in-house. We are seeking a Customer Service Coordinator to join our service desk in providing dedicated support to nominated customers.

This is on a full-time, permanent basis. Starting salary £25,000.00 + per annum following successful completion of probationary period. (PLUS monthly departmental bonus, half-yearly corporate bonus and reward schemes).

Areas of responsibility:

To provide dedicated support to nominated customers, including the collation and maintenance of any reports or documents relating to these accounts.
Raising jobs in Jobwatch system.
Assist the department in preparation of engineer’s daily workload.
Issue job information to engineers.
Make sure jobs are closed down by engineers, appertaining to your accounts, while on site.
Raise purchase orders to subcontractors.
Issue jobs to subcontractors.
Answer incoming calls in a timely manner.
Processing information uploaded by engineer's via their tablets.
Updating asset registers.
To be aware of all quotations and enquiries and ensure they are followed up in a timely manner, including the booking of jobs, keeping the customer fully informed of progress, dealing and accurately recording all telephone queries and ensuring all information is documented in JobWatch.
Maintain a high level of communication with nominated accounts, agree preferred frequency and type of reporting and ensure this is adhered to.
To ensure all customers are offered the Company after sales and maintenance support at all stages and levels within their contract.
All invoices to be accurately collated within agreed timeframes, ensuring disputes are resolved or communicated to the correct department for investigation and followed up.
All correspondence (both internal and external) must be accurately recorded and actioned on JobWatch where appropriate. All filing systems must be maintained with the aim of accuracy and ease of retrieval.
To carry out any other reasonable tasks as requested by your Line Manager or Director, ensuring all specific duties are completed accurately and punctually or within agreed deadlines.
Collate and check all paperwork for completed jobs and invoice, final inspection and post.
Run lists of outstanding calls/jobs, general housekeeping in system.
Bring to the attention of your Line Manager or Director any issues or problems relating to your accounts, if you have been unable to resolve. Key Performance Indicators
Respond to customer queries within 24 hours of receipt.
To adhere to and exceed SLA’s as agreed with customer.
To be aware of level of outstanding enquiries and quotations with no action.
Ensure quotation conversion rates are above 80%
No more than five disputes or complaints in any one month for all Key Accounts managed by National Accounts Co-ordinator.

This is a fantastic opportunity, a great starting package, ongoing training and additional benefits to the successful candidate.

Job Types: Full-time, Permanent

Pay: £28,000.00-£38,000.00 per year

Benefits:

Canteen
Employee discount
On-site parking
Profit sharing

Education:

GCSE or equivalent (preferred)

Experience:

customer service office enviroment: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

service desk coordinator jobs in west thurrock, ken

Customer Service Coordinator

Service Desk Coordinator

Scheduling Administrator

Service Coordinator Team Leader

Field Operations Coordinator

Global Services Coordinator

Student Enquiries Coordinator

Project Coordinator

Help desk Coordinator

Office Coordinator (f/m/d)

Project Coordinator / Team Administrator

Customer Communications Coordinator

Facilities Coordinator

Publishing and Marking Coordinator

Reception Coordinator

Project Delivery Engineer

House Coordinator

Receptionist

Fresh Desk Administrator

Customer Care Coordinator

I want to receive the latest job alerts for service desk coordinator in west thurrock, ken

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