Learning and development manager Work, Jobs in West Wickham, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Learning & Development Manager
Worldwide Flight Services —Heathrow
- Full-time
- In-person
Quick apply
HR Officer, Learning, Development and Succession Planning
TLC Care —Harrow
- Full-time
- Nursing home
- Microsoft Office
- Hotel
Quick apply
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
14d
Global Learning Experience Design Manager
Boston Consulting Group —London
- Full-time
Group Learning and Development Manager
Inchcape —London
- English
- Organisational skills
- Leadership
Learning and Development Manager
Ole & Steen —London
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Leadership
Quick apply
London Office - Senior Manager, Europe Learning and Talent Development (14-month maternity cover)- (M/F/D)
L.E.K. Consulting —London
- Hybrid work
- Spanish
- English
- Analysis skills
Quality & Education Advisor (Early Years)
Chalk Nursery Group —London
- Up to £48,000 a year
- Full-time
- Management
- Presentation skills
- Travel
Quick apply
5d
Learning and Development Coordinator
Lumanity —London
- Management
- Organisational skills
- Communication skills
- Annual leave
14d
Audit Stream Learning and Development - Learning Compliance Lead
BDO —London
- Full-time
- Leadership
Operational Trainer
Barchester Healthcare —Forest Gate
- £34,000 a year
- Remote
- Driving
Quick apply
12d
Audit Stream Learning and Development - US Curriculum Lead
BDO —London
- Full-time
- Management
- Travel
- Communication skills
Learning and Development Coordinator
Breast Cancer Now —London
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Learning & Development Manager
amicable —London
- Hybrid work
- Leadership
- Employee assistance programme
Quick apply
BCG X Global L&D Strategic Programs Senior Manager
Boston Consulting Group —London
- Full-time
- Project management
- AI
- Communication skills
Senior Learning and Development Partner
Workiva —London
- Full-time
- Management
- Bachelor's degree
- No degree
9d
Director of Learning & Organisational Development
Earnix —London
- English
- Master's degree
- Business
Quick apply
Learning and Development Business Partner (CeMAP Qualified)
Mojo Mortgages —London
- £45,000 - £50,000 a year
- Full-time
- Remote
- Case management
Quick apply
Early Years Practitioner - Curriculum and Pedagogy Lead
The Lodge Preschool and Nursery Ltd —Bromley
- £34,320 - £38,610 a year
- Full-time
- Childcare
- Working with children
- Preschool
- Free parking
- Annual leave
Quick apply
3d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

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