Site lead Work, Jobs in West Wickham, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Multi-site General Manager - Kent
Junior Adventures Group UK —Sevenoaks
- Full-time
- Travel
- School
- Paid training
Quick apply
10d
Hotel General Manager
General Manager —Longfield
- £65,428.79 - £80,622.96 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
1d
Group Operations Manager
Little Mamma Group Ltd —London
- £73,074.69 - £95,294.50 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
21h
Rehab Support Worker
South London and Maudsley NHS Foundation Trust —London
- £30,630 - £32,346 a year
- Full-time
- Hospital
- Rehabilitation centre
- IT
- Free parking
2d
Head of Operations – Equipment service
Enabled Living Healthcare —East London
- £73,000 a year
- Full-time
Operations Manager
Popeyes UK —Croydon
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Matron Children's Community Nursing Service
Oxleas NHS Foundation Trust —London
- £63,665 - £70,887 a year
- Part-time
- School
2h
Regulatory Manager - Pharmaceuticals
University College London Hospitals NHS Foundation Trust —London
- £66,274 - £73,496 a year
- Full-time
2h
Lead Appointed Person Lifting Operations
Rainbird Crane Services Ltd —Basildon
- £75,000 - £100,000 a year
- Full-time
- Team management
- Driving
- Construction
Quick apply
Head of Housing
Tandridge District Council —Oxted
- £82,076 - £92,361 a year
- No degree
- Communication skills
- Work from home
- Employee discount
7d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
11d
Project Lead
Changing Lives —Westminster
- £37,025 a year
2d
Transitions and Operations Officer
The Royal Society for Blind Children —Orpington
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Employee assistance programme
- Employee discount
Quick apply
3h
Senior Social Media Manager
Searchable —London
- £90,000 - £100,000 a year
- Full-time
Quick apply
3h
Associate Practitioner
Synnovis —London
- £34,186 - £37,388 a year
- Full-time
- Laboratory experience
- Communication skills
2h
Health and Safety Manager
London Ambulance Service NHS Trust —London
- £58,133 - £65,261 a year
- Full-time
6d
Community Mental Health Team Leader
South London and Maudsley NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
10d
Religious worker/Church maintenance
C.C.C. VALLEY OF BERACHAH —Borough of Dartford
- £24,420.00 - £47,047.31 a year
- Full-time
- Maintenance
- Mentoring
- Organisational skills
- Free parking
Quick apply
Head of Grounds and Maintenance
Metropolitan Police Hayes Sports Club Ltd. —Bromley
- Up to £36,000 a year
- Full-time
- Bar
- Maintenance
- Organisational skills
- Employee discount
- Sick pay
Quick apply
3d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

site lead jobs in west wickham, gtl

Operational Excellence & Process Improvement Lead

Multi-site General Manager - Kent

Hotel General Manager

Group Operations Manager

Rehab Support Worker

Head of Operations – Equipment service

Operations Manager

Matron Children's Community Nursing Service

Regulatory Manager - Pharmaceuticals

Lead Appointed Person Lifting Operations

Head of Housing

Coffee Operations Manager

Project Lead

Transitions and Operations Officer

Senior Social Media Manager

Associate Practitioner

Health and Safety Manager

Community Mental Health Team Leader

Religious worker/Church maintenance

Head of Grounds and Maintenance

I want to receive the latest job alerts for site lead in west wickham, gtl

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