Complaints manager Work, Jobs in West Yorkshire (with Salaries)

Operations Support Manager - Pontefract, Scunthorpe, Harrogate
Medivet Group Ltd —Wakefield
- £38,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- Organisational skills
8d
Business Manager, Yorkshire and the Humber Probation Service, Full Time, Kirklees
HM Prison & Probation Service —Dewsbury
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
9h
Contact Centre Team Manager
First Choice Homes Oldham —Oldham
- £42,795 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
16h
Risk and Compliance Manager - Northpoint Wellbeing
Calderdale Council —Leeds
- £48,340 - £55,600 a year
- Full-time
- Analysis skills
- Annual leave
Production Shift Manager
Warburtons —Wakefield
- Full-time
- Bakery
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
1d
Regional Manager - Leeds
Gateway Facilities Management Ltd —Leeds
- Full-time
- Management
- Sales
- Microsoft Office
Quick apply
2d
Hotel Manager
Casa Brighouse —Brighouse
- £50,000 a year
- Full-time
- Hospitality
- Bar
- English
Quick apply
9d
Regional Delivery Manager
Evri —Normanton
- £50,000 a year
- Agile
- IT
- Employee assistance programme
- Employee discount
10d
Operational Manager
Leeds Community Healthcare NHS Trust —Leeds
- £49,387 - £56,515 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
Transporation Manager
Munchkin UK Trading Company Ltd. —Castleford
- £38,000 - £42,000 a year
- Oracle
- Management
- Supervising experience
- Annual leave
Quick apply
Assistant Manager - New Club Opening
Slazenger Padel Clubs —Leeds
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
11d
Head of Operations
Yorkshire Health Network —Harrogate
- £45,000 - £50,000 a year
- Full-time
- Management
- No degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
8d
PA to Principal & Office Manager
Outwood Grange Academies Trust —Wakefield
- £26,690.60 - £27,577.80 a year
- Full-time
- School
- Free parking
- Employee assistance programme
11d
Prison Offender Manager
Ministry of Justice —Wakefield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
4d
Service Delivery Manager
Kone —Keighley
- Full-time
- Hybrid work
- Management
- Salesforce
- English
2d
Group CX Manager
Leger Shearings Group —Rotherham
- Up to £60,000 a year
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Annual leave
2d
Claims Team Leader
Minster Law —Wakefield
- £38,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
FACEGYM - Studio Manager
FACEGYM Leeds —Leeds
- £35,000 - £40,000 a year
- Full-time
- Annual leave
Quick apply
4d
Retail Store Manager (Full-Time) - Leeds
New Balance —Leeds
- Weekend availability
- Remote
- Management
- Sales
- Customer service
- Employee discount
- Flexible schedule
Field Operations Manager
Hotelcare —Leeds
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
Quick apply
1d

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Operations Support Manager - Pontefract, Scunthorpe, Harrogate

Medivet Group Ltd -
Wakefield

Apply Now

Job details

Full-time
£38,000 a year
8 days ago

Qualifications

Driving Licence
Microsoft Outlook
Organisational skills
Communication skills
Workday

Full job description

Are you... Diligent, curious, hard-working, and a natural problem solver?

We are looking for talented individuals from any sector who bring the right skills, mindset and behaviours to make a real difference. This role plays a vital part in supporting and enabling our veterinary practices to deliver outstanding care and service to their clients and pets every single day.

This is a hands-on, field-based role (Harrogate, Pontefract, Scunthorpe regions) where you will visit your clinics regularly, building strong relationships with practice teams while supporting Branch Partners and Lead Vets with the operational and administrative aspects of running their practices. You will help ensure clinics run smoothly by providing support across areas such as scheduling, recruitment, communication, health and safety, facilities and maintenance, and general operational coordination.

As the first point of contact for operational and administrative queries, you will play a key role in freeing up clinical teams to focus on what they do best - delivering exceptional care to patients and clients.

Some of our clinics provide essential weekend services, and as part of a supportive Ops Support Manager team, you will contribute to a shared weekend rota (approximately 1 in 10 weekends, including Bank Holidays) to ensure the network is always supported.

This role is full time fixed term contract, for 6months, a full UK driving licence is also required. Please apply below or contact Laura on [email protected] for more information.

What You’ll Be Doing

Operational Excellence

Visit each clinic at least every two weeks, acting as the primary point of contact for Partners and Lead Vets.
Support the cascade of key communications from the central team into clinics.
Help clinics run effective team meetings and maintain strong internal communication.
Support the smooth transfer of patients between hub & spoke clinics and referral centres.
Ensure complaints are logged and resolved within 15 days, liaising with the Head of Ops Admin when needed.
Escalate risks, issues and opportunities to the Network Partner or Network Director.

Recruitment & Onboarding

Coordinate recruitment activity, including organising interviews and supporting hiring managers.
Ensure new starters receive a high‑quality onboarding experience.
Support BP launch days and wider onboarding activities.

Resource Planning & Rotas

Build and maintain clinic rotas working closely with the Network Administrator, ensuring clinics remain fully covered and locum support is arranged when needed.
Review appointment availability and diary structure to ensure effective diary management.
Check Workday dashboards daily for tasks and notifications including payroll activities such as timesheets or leave request and absence.

Health & Safety and Facilities maintenance

Log and manage maintenance requests, ensuring timely resolution.
Support clinics during incidents or crisis situations, escalating where appropriate.
Oversee accommodation administration for clinic‑related housing
Ensure all Health & Safety actions are completed on time
Support clinics in maintaining compliance with Medivet standards and regulatory requirements.

Inventory & Finance

Approve invoices promptly and check them against purchase orders, supporting clinics with any issues.
Review stock management processes and escalate issues where needed.
Support stock takes approvals and manage aged IBDC request

What You’ll Bring

You’ll be a highly organised, proactive and people‑focused operations professional who thrives in a fast‑paced, field‑based environment. You enjoy being the go‑to person for clinics, solving problems quickly, building strong relationships and helping teams deliver brilliant care every day.

You’ll bring:

Solid understanding of operational delivery in a veterinary, healthcare or multi‑site service setting.
Experience supporting service delivery teams across multiple locations.
Excellent organisational and planning skills to support multiple clinics effectively.
Strong communication and relationship‑building ability with Partners, Lead Vets and support teams.
High attention to detail in rotas, payroll and compliance documentation.
Confidence using systems such as Workday, D365, Excel and Outlook.
A proactive, solutions‑focused mindset with strong accountability and follow‑through.

Resilience and adaptability in a busy, hands‑on environment.
Experience with rota planning, resource allocation, recruitment coordination and onboarding.
Familiarity with Health & Safety, compliance, financial controls and inventory processes.
An understanding of people processes and how to support teams effectively.
A full UK driving licence for regular travel between clinics

Why Join Medivet?

You’ll be part of a supportive, forward‑thinking organisation that invests in its people and believes in continuous improvement and shared success. You’ll have the autonomy to shape your network, the backing of a strong central team, and the opportunity to make a meaningful impact on colleagues, clients and pets across the UK.

If you’re ready to lead with purpose and help shape the future of veterinary care, we’d love to hear from you. MDVT

Apply Now

Refine Your Search

complaints manager jobs in west yorkshire

Operations Support Manager - Pontefract, Scunthorpe, Harrogate

Business Manager, Yorkshire and the Humber Probation Service, Full Time, Kirklees

Contact Centre Team Manager

Risk and Compliance Manager - Northpoint Wellbeing

Production Shift Manager

Regional Manager - Leeds

Hotel Manager

Regional Delivery Manager

Operational Manager

Transporation Manager

Assistant Manager - New Club Opening

Head of Operations

PA to Principal & Office Manager

Prison Offender Manager

Service Delivery Manager

Group CX Manager

Claims Team Leader

FACEGYM - Studio Manager

Retail Store Manager (Full-Time) - Leeds

Field Operations Manager

I want to receive the latest job alerts for complaints manager in west yorkshire

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