Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
6d
Incident Analyst
Network Rail —Doncaster
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
- Annual leave
5d
Product Manager
interactive investor —Leeds
- From £65,000 a year
- Full-time
- Hybrid work
- SQL
- Product management
- Agile
- Annual leave
- Employee discount
Quick apply
8d
Support Delivery Engineer
OLS Ltd —Doncaster
- Up to £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
IT Change & Problem Manager
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Work from home
- Employee discount
Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Business Intelligence Developer
CMS Distribution —Harrogate
- Microsoft Excel
- Business
- Communication skills
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Business Analyst – IT Projects
FluidOne —Sheffield
- Full-time
- Analysis skills
- Travel
- IT
- Employee assistance programme
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Azure
- Oracle
- English
Quick apply
Linux Infrastructure Engineer
Magnet —Leeds
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
13d

Other jobs to consider

Find your next job by exploring related positions.

Help Desk - Maintenance Services
Reactive on Call FM Limited —Morley
Participating in the company's on-call rota to respond to out-of-hours calls and queries when required. Receiving calls and emails from clients requesting new…
£24,420 - £26,400 a year
Quick apply
6d
Customer Service Advisor
HSBC Global Services Limited —Leeds
Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns. Customer-centric mindset: always aim to deliver a…
From £25,000 a year
13d

I want to receive the latest job alerts for service desk manager in west yorkshire

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager

Evri -
Morley

Apply Now

Job details

Permanent
£49,000 - £54,000 a year
13 days ago

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
ITIL
Organisational skills
IT
Communication skills

Full job description

Service Delivery Manager

Vacancy Salary £49000-£54000 plus bonus & benefits

Vacancy Location Morley / Hybrid

This is a permanent, full time vacancy that will close in 3 days at 23:59 BST.

The Vacancy

IT Service Delivery Manager – Driving Service Excellence at Evri

Ready to play a key role in delivering IT services that keep one of the UK’s largest parcel networks moving?

At Evri, our technology underpins everything we do. As we continue to evolve and enhance our IT services, we’re looking for an IT Service Delivery Manager to help ensure our services are reliable, efficient and delivering real value to the business.

Join us in this critical role within our IT Service Management team, where you’ll work closely with operational stakeholders, vendors and IT teams to drive service performance and continuous improvement across the organisation.

What you’ll be doing

As an IT Service Delivery Manager at Evri, you’ll act as a trusted partner to the business, ensuring IT services meet the needs of our operational teams and support our wider strategic goals.

You’ll play a central role in managing service performance, strengthening supplier relationships and identifying opportunities to improve how IT supports the organisation.

Your focus will be on driving service excellence, managing risk and ensuring clear communication between business and IT teams.

Responsibilities

Act as a trusted advisor to key business stakeholders on IT services
Build and maintain strong relationships across operational teams and IT functions
Manage the performance of strategic IT vendors and suppliers
Lead service reviews, capturing insights and identifying improvement opportunities
Develop and deliver service improvement plans across key business areas
Support service design and transition activities in line with ITIL processes
Provide clear reporting on service performance, risks and opportunities
Contribute to incident, problem and change management processes
Ensure business impact is clearly understood and communicated during changes
Identify and manage IT service risks through to resolution
Work closely with service desk and support teams to manage escalations effectively
Support small service improvement initiatives and continuous improvement activities
Collaborate with stakeholders to identify new and evolving IT requirements

Interested? Here’s what you’ll need to be successful:

Experience in an IT Service Delivery or similar IT role
Strong understanding of ITIL processes (ITIL Foundation preferred)
Experience managing third-party suppliers and vendors
Excellent stakeholder management and communication skills
Ability to analyse data and present meaningful insights
Experience working in complex, fast-paced environments
Strong organisational skills with the ability to manage competing priorities
A collaborative approach, working effectively across IT and business teams
A proactive, solution-focused mindset with a passion for continuous improvement

At Evri, we know we only grow if our people do too. That’s why we’re committed to building an inclusive, diverse workplace where everyone can bring their whole, authentic selves to work. We focus on removing barriers, creating opportunity and ensuring every colleague feels valued for who they are and what they bring.

We are Evri. Where everyone is welcome.

We’re excited about what’s next. Let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

Apply Now

Refine Your Search

service desk manager jobs in west yorkshire

Service Delivery Manager

Service Desk Manager

2nd Line Team Leader

Incident Analyst

Product Manager

Support Delivery Engineer

IT Change & Problem Manager

Technology - Incident & Problem Manager

Business Intelligence Developer

Modern Workplace Engineer

1st/2nd Line IT Support - £27,000-£34,000

Business Analyst – IT Projects

Maximo Operations Technician - UK & EMEA

Linux Infrastructure Engineer

Senior Software Engineer

Other jobs to consider

I want to receive the latest job alerts for service desk manager in west yorkshire

Explore jobs in more locations

Service Delivery Manager

Jobseeker tools

Employer Tools

Browse

Stay Connected