Head of customer experience Work, Jobs in Westbury, Wil (with Salaries)

Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
10d
Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Head of Safeguarding and Prevention
Wiltshire Council —Trowbridge
- £73,757 - £78,488 a year
- Full-time
- Hybrid work
11d
Department Operations Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- University
- Annual leave
- Employee discount
11d
Head of Product
Imagine Cruising —Royal Wootton Bassett
- Full-time
- Analysis skills
- Presentation skills
- In-person
- Life insurance
Quick apply
6d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
13d
Head of Ecommerce
Oak Furnitureland —Swindon
- £60,000 - £85,000 a year
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Employee assistance programme
Social Media Manager
Oak Furnitureland —Swindon
- £36,770 a year
- Full-time
- Hybrid work
- Social media management
- English
- Analysis skills
- Free parking
- Employee assistance programme
Communications Executive
apetito —Trowbridge
- Full-time
- Organisational skills
- Free parking
- Employee discount
4d
Residential Services Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Annual leave
- Employee discount
5d
Event Manager
Brief2Event —Chippenham
- £30,000 - £45,000 a year
- Part-time
- Management
- Customer service
- Project management
- Free parking
- Profit sharing
Quick apply
Procurement Manager
apetito —Trowbridge
- Full-time
- Hybrid work
- Driving
- Travel
- Communication skills
- Free parking
- Employee discount
Head of Catering
ISCC —Calne
- £48,000 - £60,000 a year
- Full-time
- Hospitality
- Supervising experience
- In-person
Quick apply
4d
Head of Production
Hartley Farm Shop —Bradford-on-Avon
- £32,500 a year
- Full-time
- Bakery
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Retail Manager
The Whisky Shop —Bath
- From £33,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Employee discount
Quick apply
11d
Assistant Security Operations Manager
University of Bath —Bath
- £40,529 - £48,121 a year
- Full-time
- University
- Leadership
- Communication skills
- Annual leave
- Employee discount
7d
Lead Data Analyst
Good Energy —Chippenham
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- AI
- Leadership
- Annual leave
Quick apply
5d
Head of Wholesale - TopUsed
MAN Truck & Bus UK —Swindon
- Analysis skills
- Negotiation
12d
Business Development Manager - Bristol
One Big Circle —Bristol
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply

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head of customer experience jobs near westbury, wil

Head of Visitor Experience

Bath Abbey
Bath

Quick apply

Job details

Part-time | Fixed term contract
£33,300 a year
10 days ago

Qualifications

CRM software
Hospitality
Management
Customer service
Computer literacy
Financial report writing
First Aid Certification
Personal Licence
IT
Leadership

Full job description

Bath Abbey attracts approximately 350,000 visitors a year. The Head of Visitor Experience is responsible for the operational leadership of the Visitor Experience Department which includes Events, Learning, Retail and Visitor Experience. The successful candidate will oversee day to day operations, engaging teams of staff and volunteers to provide high-quality experiences while delivering on financial targets. Alongside this, the Head of Visitor Experience is responsible for ensuring the successful delivery of visitor focused development projects and the short-term planning and delivery of Bath Abbey’s public programme. As a key member of the Abbey Leadership Team, the Head of Visitor Experience will contribute to the overall direction, leadership and development of Bath Abbey.

Working pattern may involve occasional weekends and evenings

KEY RESPONSIBILITES

Strategic Work strategically with all teams and other stakeholders to ensure that the Abbey’s vision is delivered taking particular responsibility for events, learning, retail and visitor experience.

Work proactively within all teams to ensure that appropriate business continuity plans are in place in the event of a major incident.

Contribute to overall operational planning. Lead and take responsibility for the following development projects; a refreshed welcome leaflet, new wayfinding signage and a refreshed or new audio / multimedia guide.

Contribute to the management of the Abbey’s risk register taking responsibility for visitor related risks.

People management Lead and line manage direct reports; supporting, involving and guiding them to feel valued, inspired and empowered to succeed.

Oversee the management and development of a team of visitor facing staff and volunteers. Establish and maintain effective methods of internal communication.

Ensure organisational and departmental policies, procedures and standards are followed.

Budget management and reporting Contribute to the creation and manage relevant sections of the Abbeys annual budget.

Empower managers and their teams to achieve their income targets while maintaining value for money for visitors.

Collate and present departmental reports as required.

PERSON SPECIFICATION

ESSENTIAL

Sympathy with and understanding of the vision and values of Bath Abbey as a place of worship. Experience

Experience working in a visitor attraction or other similar venue.

Experience developing or implementing visitor experiences.

Experience leading and managing staff.

Experience of managing a budget and basic financial reporting.

Skills Highly personable, able to motivate and inspire others.

Excellent communicator capable of working with diverse stakeholders.

Organised with high standards and attention to detail.

A team player.

Confident to work independently and be self-motivated.

Ability to work well under pressure and manage competing demands.

Computer literacy and IT skills.

Excellent customer service and relationship building skills.

A flexible and proactive approach.

DESIRABLE Experience

Experience of working in a church and / or heritage setting.

Experience of working with ticketing and / or CRM systems.

Experience working with volunteers in a church or heritage setting.

Pay: £33,300.00 per year

Application question(s):

This role is subject to our safer recruitment process which includes DBS checks.

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Bath

Quick apply

Refine Your Search

head of customer experience jobs in westbury, wil

Head of Visitor Experience

Customer Success Executive (Junior)

Head of Safeguarding and Prevention

Department Operations Manager

Head of Product

Manager of Dedicated Implementations - EMEA

Customer Experience Manager

Head of Ecommerce

Social Media Manager

Communications Executive

Residential Services Manager

Event Manager

Procurement Manager

Head of Catering

Head of Production

Retail Manager

Assistant Security Operations Manager

Lead Data Analyst

Head of Wholesale - TopUsed

Business Development Manager - Bristol

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