service manager Work, Jobs in westerham, ken (with Salaries)

Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Area Manager - Job Share - (Gillingham/Faversham area)
Southeastern Railway —Gillingham
- £53,634 a year
- Driving
- Agile
- Annual leave
Quick apply
1d
Homelessness Prevention Visiting Officer
London Borough of Bromley —London Borough of Bromley
- £40,352 - £46,952 a year
- Communication skills
Local Government Reorganisation Procurement Project Manager
Cambridgeshire County Council —Weald
- £46,956 - £50,157 a year
- Annual leave
- Employee discount
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Service Advisor
Vertu Motors —London
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Area Manager
Vision Express —East Grinstead
- Leadership
- Annual leave
- Employee assistance programme
1d
Area Service Manager
Sanctuary Supported Living —London
- £59,991 - £62,848 a year
- Full-time
- Travel
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
4d
Deputy Service Manager - Residential
HFT —Edenbridge
- £30,214.51 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Service Manager - Homelessness Services
Porchlight —Tonbridge
- £33,000 - £35,384 a year
- Full-time
- In-person
- Communication skills
5d
Reviews Officer x2
London Borough of Bromley —London Borough of Bromley
- £49,651 - £74,475 a year
- Communication skills
2d
Junior Service Manager
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £49,387 - £56,515 a year
- Weekend availability
- Customer service
- Communication skills
1d
General Manager - OMFS & Ophthalmology
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £79,504 - £91,609 a year
- Full-time
8d
Service Improvement Manager
Battersea Dogs & Cats Home —London
- £58,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
3d
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Adult ADHD Operational Support Manager
Oxleas NHS Foundation Trust —Sidcup
- £55,524 - £62,652 a year
- Full-time
- Leadership
2d
Service Reception Manager BMW Heathrow
Berry BMW —London
- From £38,000 a year
- Full-time
- Customer service
- Team management
- Front desk
- Life insurance
Quick apply
4d
Pharmacy Technician- Stores and Distribution Manager
King's College Hospital NHS Foundation Trust —London
- £45,953 - £54,254 a year
- Weekend availability
- Leadership
10d
Service Manager
Single Homeless Project —London
- £40,508.79 - £43,844.03 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
5d
Site Manager
London Borough of Bromley —London Borough of Bromley
- £30,463 - £39,278 a year
- School

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Manager, Customer Success International

Litera -
London

Apply Now

Job details

Full-time

Qualifications

AI
Account management
Communication skills

Full job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

Hybrid: This is a hybrid role based in London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Customer Success (International) owns the outcomes that matter most — retention, adoption, and long-term customer growth across EMEA, APAC, and beyond. In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether international customers succeed with Litera. Your impact is measured in the value customers realize, the partnerships you deepen, and the revenue you protect — all while connecting regional execution to Litera's global Customer Success strategy.

What You'll Deliver

Leadership:

Lead, coach, and develop a team of International Customer Success Managers, supporting customers across EMEA and other assigned regions.
Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity.
Establish clear priorities, capacity planning, and coverage models appropriate for international markets.
Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards.

Customer Outcomes & Retention:

Ownership of renewal process, including accurate forecasting on SFDC.Own customer health, adoption, and retention outcomes across the international customer portfolio.
Ensure consistent execution of success plans, value adoption assessments, and Quarterly Business Reviews (QBRs) with international customers.
Proactively identify regional risks and partner with CSMs to implement mitigation and recovery strategies.
Support renewal readiness and partner closely with Renewals and Sales teams to ensure value‑led, on‑time renewals.

Operational & Regional Excellence:

Drive consistency and scalability of Customer Success processes across international regions.
Leverage customer telemetry and adoption data to identify trends, risks, and opportunities at both account and regional level.
Partner with Customer Success Operations to refine reporting, playbooks, and tooling that support international scale.
Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.

Cross‑Functional & Regional Collaboration:

Act as an escalation point for strategic or at‑risk international accounts.
Collaborate with Product and Engineering to ensure international customer feedback informs roadmap prioritisation.
Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and expansion initiatives.
Represent the voice of International customers in internal forums and planning discussions.

Strategic Contribution:

Contribute to the evolution of Litera’s global Customer Success strategy, with a specific focus on international markets.
Support change initiatives including AI adoption, new product launches, and process transformation across regions.
Provide insight and recommendations on regional trends, customer needs, and opportunities for improvement.

Success Measures:

Gross and Net Revenue Retention across International accounts
Customer adoption and value realization by region
Renewal readiness and risk mitigation
Team performance, engagement, and development
Consistent execution of global Customer Success standards

What You'll Bring

Must-Haves:

Proven experience leading Customer Success or Account Management teams in a global or international context.
Strong record of driving adoption, retention, and value realization across diverse customer segments.
Comfortable operating across regions, cultures, and time zones.
Executive‑level communication skills with the ability to engage senior customer stakeholders.
Data‑driven, with experience using customer health, adoption, and renewal metrics.
Collaborative leader experienced in working cross‑functionally within a matrixed organization.

We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.

What You’ll Experience

Team. A culture where people show up for each other and do the right thing.
Reach. A truly global team solving complex, meaningful problems.
Opportunity. Real growth opportunities, not just talk about them.
Technology. Work at the intersection of legal expertise and cutting-edge AI.
Impact. The chance to make an impact at scale, not just contribute.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

service manager jobs in westerham, ken

Manager, Customer Success International

Area Manager - Job Share - (Gillingham/Faversham area)

Homelessness Prevention Visiting Officer

Local Government Reorganisation Procurement Project Manager

Operations Manager

Service Advisor

Area Manager

Area Service Manager

Deputy Service Manager - Residential

Service Manager - Homelessness Services

Reviews Officer x2

Junior Service Manager

General Manager - OMFS & Ophthalmology

Service Improvement Manager

Store Manager

Adult ADHD Operational Support Manager

Service Reception Manager BMW Heathrow

Pharmacy Technician- Stores and Distribution Manager

Service Manager

Site Manager

I want to receive the latest job alerts for service manager in westerham, ken

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