transformation manager Work, Jobs in westerleigh, gls (with Salaries)

B2B Customer Relationship Manager
Ecotricity —Stroud
- £25,550 - £29,410 a year
- Hybrid work
- CRM software
- Computer literacy
- Salesforce
- Employee discount
Admissions Digital Transformation Manager
University of Greenwich —Hill
- £38,784 - £44,746 a year
- Call to connect
- University
10d
Deputy Chief Operating Officer
North Bristol NHS Trust —Bristol
- £112,782 - £129,783 a year
- Full-time
7d
Transformation, Change and Benefits Lead (RUH)
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £49,387 - £64,750 a year
- Full-time
10d
Transformation Officer
Wiltshire Council —Trowbridge
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Communication skills
3d
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
Business Development Manager
GDS Group —Bristol
- £75,000 - £85,000 a year
- Full-time
- Business development
- AWS
- Communication skills
Quick apply
Senior Business Analyst (Production Team)
South Gloucestershire Council —Yate
- £45,091 - £48,226 a year
- Full-time
- Azure
- Analysis skills
- Agile
- Annual leave
- Employee discount
Project Manager
Graphcore —Bristol
- Project management
- Organisational skills
- AI
Business Change Manager
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
13d
Transformation Manager - Deltek Costpoint
Amentum —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Senior Information Manager - South
Amentum —Bristol
- Full-time
- Continuous improvement
- Mentoring
- Leadership
- Flexible schedule
Manager, E2E Supply Chain - Logistics & Fulfilment, Supply Chain Transformation
Deloitte —Bristol
- Hybrid work
- Business development
- Project management
- AI
Privacy Practitioner - Chief Operating Office
AXA —Bristol
- Up to £75,000 a year
- IT
9d
Cider Maker & Operations Manager
Branch Cider —Bristol
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Bar
- Quality control
- Mechanical knowledge
- Free parking
- Flexitime
Quick apply
Project Manager
Expleo —Bristol
- Engineering
- Business
- Communication skills
Privacy Practitioner - Chief Operating Office
AXA UK —Bristol
- Up to £75,000 a year
- IT
- Annual leave
10d
Consultant - Manager - Major Programmes, People Transformation, Defence & Security
Deloitte —Bristol
- Hybrid work
- Analysis skills
Project Manager
Buro Happold —Bath
- Hybrid work
- PMP
- Project management
- Continuous improvement
- Employee assistance programme
- Employee discount
Consultant/ Project Manager
Commercial Intuition —Gloucester
- £27,000 - £45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
- Free parking
- Flexitime
Quick apply
3d

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transformation manager jobs near westerleigh, gls

B2B Customer Relationship Manager

Ecotricity -
Stroud

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Job details

£25,550 - £29,410 a year

Benefits

Cycle to work scheme
Company pension
Employee discount
Paid volunteer time
On-site parking

Qualifications

CRM software
Computer literacy
Salesforce
Microsoft Office
Numeracy
B2B
Organisational skills
Account management
Communication skills
Time management

Full job description

Location:

Stroud

Salary Details:

£25,550-£29,410

Advertising End Date:

19 Jun 2026

About The Role

Salary-£25150 - £29410 plus 15% OTE

Hybrid working-Two days one week then three the next

As a Customer Relationship Manager at Ecotricity Business, you will be an expert in all things energy, owning a portfolio of our high‑value and strategic customers. You’ll act as their day‑to‑day contact and trusted partner, completing the processes and managing the full account journey to get things done. You will work closely with your direct line manager, the Strategic Relationship Manager, who holds ultimate accountability for driving the portfolio KPIs and managing the overall customer relationship. Together, you will work in partnership to strengthen customer loyalty and retention, ensuring long‑term value for both the customer and the business.

This hands‑on role covers everything from ensuring bills are issued accurately and on time, to resolving queries across metering, changes of ownership, and everything in between. Our goal is to deliver a ‘Best in Class’ service, ensuring that whatever the query, proactive or reactive, it is resolved efficiently with regular updates along the way.

Core Responsibilities:

Manage accounts at a granular level to ensure meter point performance is accurate, particularly across metering, billing, and settlement, enabling achievement of both internal and customer objectives.
Take ownership of customer complaints, prioritise and complete to the customer’s satisfaction and within agreed time scales, ensuring regulation SLA’s are met.
Proactively monitor and manage cases to minimise resolution delays, ensuring SLA and KPI requirements are consistently met.
Check, fix, and distribute customer invoices each month, following up directly with customers to resolve queries and strengthen relationships.
Know your portfolio inside and out, managing all KPIs associated with your accounts and ensuring the agreed performance measures are achieved.
Collaborate with non‑customer facing teams to ensure your customer’s portfolio health tasks are completed in a timely manner — taking ownership until resolution and ensuring adherence to both internal and external SLAs.Support Strategic Relationship Managers and Business Development Managers in maintaining strong relationships with key customers - attending customer meetings where appropriate.
Drive continuous improvement by identifying where processes may be failing for customers and assisting in putting corrective plans in place.
Support the Change and Transformation team by helping shape and embed new products and services into the customer journey.
Educate, coach and influence customers on best practice for business energy use.
Assess, clarify, and validate customer needs on an ongoing basis to ensure service delivery remains proactive and effective.
Liaise with external service providers to maximise resolution across your account base, both verbally and via industry flows.
Collaborate with our Debt team to reduce outstanding balances by minimising any barriers to payment.

About You

We’re looking for people who are passionate about delivering excellent customer service to our business customers. You’ll bring proven expertise in the energy industry and/or client or third‑party management, with a thirst for knowledge and a drive to broaden your skills further. As an individual, you’ll have exceptional time management skills, able to multi‑task and meet targets in a fast‑paced environment. Most importantly, you’ll know your customers inside and out, building long‑term relationships, understanding their business, and continually improving the service you provide on behalf of Ecotricity Business while keeping commercial impact in mind.

Specific Knowledge

Strong computer literacy, including Microsoft Office packages & CRM systems (Essential)
Experience of customer and third‑party account management
Proven track record of delivering customer‑focused solutions to a demanding customer base
Demonstrated ability to drive successful performance
Working knowledge of Salesforce
Experience within the B2B energy industry
Knowledge of Third Party Intermediaries (TPIs)

Skills Required

Strong communication skills, with the ability to engage stakeholders at all levels (internal and external)
Effective relationship management, including setting and managing accurate customer expectations
Confidence in managing upwards when additional support is required or resolution is complex
Ability to build and leverage relationships to deliver added value
High attention to detail, with the ability to identify and correct data inaccuracies
Strong numeracy and problem‑solving skills
Excellent written and verbal communication abilities

Attributes
Passionate, enthusiastic, and eager to learn
Self‑driven, results‑oriented, and committed to continual improvement
Customer‑centric, treating customers as we would like to be treated ourselves
Solutions‑focused and resourceful, with a proactive approach to challenges

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car-pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Apply Now

Refine Your Search

transformation manager jobs in westerleigh, gls

B2B Customer Relationship Manager

Admissions Digital Transformation Manager

Deputy Chief Operating Officer

Transformation, Change and Benefits Lead (RUH)

Transformation Officer

Digital Transformation Consultants

Business Development Manager

Senior Business Analyst (Production Team)

Project Manager

Business Change Manager

Transformation Manager - Deltek Costpoint

Senior Information Manager - South

Manager, E2E Supply Chain - Logistics & Fulfilment, Supply Chain Transformation

Privacy Practitioner - Chief Operating Office

Cider Maker & Operations Manager

Project Manager

Privacy Practitioner - Chief Operating Office

Consultant - Manager - Major Programmes, People Transformation, Defence & Security

Project Manager

Consultant/ Project Manager

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