Customer support & client services managers Work, Jobs in Westfield, Gls (with Salaries)

Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
7d
Onboarding Team Supervisor
Redkite Law —Stroud
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
Quick apply
1d
Part-time Customer Service Manager
International Workplace Group plc —Cheltenham
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
11d
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Onboarding Team Supervisor
Redkite Solicitors —Stroud
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
1d

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customer support & client services managers jobs near westfield, gls

Head of Contact Centre Sales and Customer Experience

JG Travel Group -
Cheltenham

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Complaint handling
Performance management
Analysis skills
AI
Leadership
Communication skills

Full job description

Head of Contact Centre Sales and Customer Experience

Competitive salary/ Cheltenham

No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

Driving sales performance, conversion and revenue growth through the Contact Centre.
Leading and developing sales and customer service teams.
Creating exceptional customer experiences across all contact channels.
Managing customer feedback, complaints and complex escalations.
Ensuring compliance with Package Travel Regulations and company policies.
Using data and insight to improve performance and customer outcomes.
Implementing automation and digital solutions to streamline processes.
Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

Proven experience leading a sales-focused contact centre or customer operations function.
A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
Experience managing customer service and complaint handling teams.
Expertise in workforce planning, performance management and coaching.
Strong analytical and reporting capabilities.
Excellent leadership, communication and stakeholder management skills.
Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at [email protected]

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Work Location: In person

Quick apply

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customer support & client services managers jobs in westfield, gls

Head of Contact Centre Sales and Customer Experience

Onboarding Team Supervisor

Part-time Customer Service Manager

Team Leader, Contact Centre Operations (12 months FTC)

Client Retention Manager

Onboarding Team Supervisor

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