Head of customer experience Work, Jobs in Westfield, Gls (with Salaries)

Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
8d
Head of Product
Imagine Cruising —Royal Wootton Bassett
- Full-time
- Analysis skills
- Presentation skills
- In-person
- Life insurance
Quick apply
1d
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
8d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
9d
Project Delivery Lead - NatSec
CloudSecure Ltd —Cheltenham
- £50,000 - £76,000 a year
- Full-time
- Project management
- Organisational skills
- Software development
- Annual leave
Quick apply
12d
Head of eCommerce
The Growth Foundation —Cheltenham
- Hybrid work
Quick apply
Head of People Partnering & Operations
University of Gloucestershire —Pittville
- £58,226 - £67,469 a year
- Continuous improvement
- Human resources
- Leadership
9d
Group Head of Sales and Marketing
The Barn Theatre —Cirencester
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Management
- Sales
- Employee discount
Quick apply
8d
ECC Operations Manager
Nationwide Building Society —Swindon
- £64,000 - £70,000 a year
- Full-time
- IT
5d
Head of Partnerships & Grants
iCOMAT —Swindon
- Remote
- Business development
Recruitment Advisor
Bamford Collection —Moreton-In-Marsh
- £38,000 a year
- Full-time
- Hospitality
- Time management
- Employee assistance programme
- Employee discount
Quick apply
10d
Head of Wholesale - TopUsed
MAN Truck & Bus UK —Swindon
- Analysis skills
- Negotiation
7d
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
Chocolate Advisor
Lindt Careers —Swindon
- Bar
- Analysis skills
- IT
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Head of Product - Secure Mobility
PentenAmio UK —Tewkesbury
- Full-time
- Hybrid work
- Product management
- Agile
Quick apply
CRM Manager
HyperGrowth Recruitment —Cheltenham
- Remote
- CRM software
- English
- Life insurance
Quick apply
Head of Arboricultural Administration
Nicholsons —Bicester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Project Manager
Lowe Rental Corporation —Cheltenham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
Quick apply
Assistant Manager, Kurt Geiger, Swindon Outlet
Kurt Geiger —Swindon
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
10h

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head of customer experience jobs near westfield, gls

Head of Contact Centre Sales and Customer Experience

JG Travel Group -
Cheltenham

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Complaint handling
Performance management
Analysis skills
AI
Leadership
Communication skills

Full job description

Head of Contact Centre Sales and Customer Experience

Competitive salary/ Cheltenham

No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

Driving sales performance, conversion and revenue growth through the Contact Centre.
Leading and developing sales and customer service teams.
Creating exceptional customer experiences across all contact channels.
Managing customer feedback, complaints and complex escalations.
Ensuring compliance with Package Travel Regulations and company policies.
Using data and insight to improve performance and customer outcomes.
Implementing automation and digital solutions to streamline processes.
Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

Proven experience leading a sales-focused contact centre or customer operations function.
A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
Experience managing customer service and complaint handling teams.
Expertise in workforce planning, performance management and coaching.
Strong analytical and reporting capabilities.
Excellent leadership, communication and stakeholder management skills.
Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at [email protected]

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in westfield, gls

Head of Contact Centre Sales and Customer Experience

Head of Product

Managing Director

Head of Business Systems

Project Delivery Lead - NatSec

Head of eCommerce

Head of People Partnering & Operations

Group Head of Sales and Marketing

ECC Operations Manager

Head of Partnerships & Grants

Recruitment Advisor

Head of Wholesale - TopUsed

Personal Assistant

Chocolate Advisor

Supervisor

Head of Product - Secure Mobility

CRM Manager

Head of Arboricultural Administration

Project Manager

Assistant Manager, Kurt Geiger, Swindon Outlet

I want to receive the latest job alerts for head of customer experience in westfield, gls

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