As a Learner Experience Administrator, you will be at the heart of the learner journey — ensuring every individual receives a seamless, professional, and supportive experience from enrolment through to certification and beyond.
Job title:
Learner Experience Administrator
Job Description:
As a Learner Experience Administrator, you will be at the heart of the learner journey — ensuring every individual receives a seamless, professional, and supportive experience from enrolment through to certification and beyond.
Working closely with the Learner Experience Team Leader, you will support learners before, during, and after their time on site. From coordinating enrolment and managing communications to supporting SEND requirements and safeguarding responsibilities, you will be instrumental in delivering a high-quality learning experience.
This is a highly visible, people-focused role where attention to detail, organisation, and a commitment to service excellence are key.
Responsibilities
Manage the full learner journey, supporting enrolment, registration, induction, and post-course activity to ensure timely completion and certification
Coordinate pre-course preparation, including learner registrations with awarding bodies, validation of required documentation, and communication of key course information
Act as the on-site point of contact, welcoming learners, answering queries, and ensuring a positive and professional experience
Support SEND adjustments, ensuring individual learner needs are understood and accommodated effectively
Maintain accurate learner records, including progress tracking, interactions, and safeguarding documentation
Provide post-course support, assisting with submissions and portfolio completion to keep learners on track
Collaborate across teams, including Sales, Training Delivery, and Academic Services, to ensure a joined-up approach to learner experience
Contribute to continuous improvement, identifying opportunities to enhance processes and service delivery
About You
Essential Experience & Skills
Strong IT skills, particularly across Microsoft Office (Word, Excel, PowerPoint)
Previous experience in an administrative or customer-facing role
Excellent attention to detail and organisational capability
Strong written and verbal communication skills, with a confident and professional approach
Desirable
About Fire Service College:
At Capita - Fire Service College we’re training the next generation of firefighters to respond to any emergency and create a safer world. The College is one of the world’s leading organisations for fire prevention, protection and response. We provide dedicated, accredited training for emergency service professionals, as well as commercial and public sector clients around the globe. We have one of the largest operational fire and rescue training facilities in the world, with a unique training environment, sports centre and expert instructors. Visitors and learners can train and exercise in a realistic and challenging environment, with a learning experience that is second to none.
What’s in it for you?
Offering a salary of £25,155
Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks — all designed to support your wellbeing and personal growth.
Subsidised canteen, bar and gym facilities onsite (free membership)
Free accommodation during the working week (terms apply)
Free parking onsite
You will work at a world-renowned further education training college
Flexibility for some home working
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation✅ Achieve together Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.
Location:
Moreton In Marsh
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
