Head of customer service Work, Jobs in Westminster, Gtl (with Salaries)

Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
6d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
21h
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
7h
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
3d
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
3d
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Customer Service Coordinator
Live Nation —London
- Full-time
- Microsoft Powerpoint
- CRM software
- Customer service
2h
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
14d
Front of House (FOH)
Hospo Ltd —Soho
- £14 - £18 an hour
- Temporary
- Casual dining restaurant
- Customer service
- English
- Employee discount
- Flexible schedule
Quick apply
1h
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
6d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
3d
Coordinator
Capital Maintenance Ltd —London
- £31,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Microsoft Office
Quick apply
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
4d
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Waiter/Waitress Head Waiter/Head Waitress
Sketch Restaurants & Bars —London
- £15.00 - £17.75 an hour
- Full-time
- IT
- In-person
- Store discount
- Annual leave
Quick apply
7h

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Head of Customer Service (12 months contract)

Deltatre -
London

Quick apply

Job details

6 days ago

Qualifications

Customer service
Business processes
Zendesk
IT
Leadership

Full job description

We are the tech company behind the media and sporting moments that matter.

Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide.

We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations.

Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.

Position:

This role reports to the VP B2B & B2C Support and leads Deltatre's global customer service operations across B2C end-user platforms. The team supports millions of end users across major sports streaming and digital products — multiple clients, multiple time zones, 24/7 operational rhythm.

The work spans three concentric circles. At the operational core: running the day-to-day customer service operation across global projects and clients, meeting SLAs and quality benchmarks, managing relationships with clients on a regular cadence. Around that: leading the people who do the work — the internal team plus third-party providers — through training, supervision, and continuous improvement. And outwards: shaping the strategic direction of customer service at Deltatre, including pre-sales contribution, pricing model input, and the evolution of group-wide customer service approach.

Responsibilities

Customer service operations

Run day-to-day global customer service operations across multiple projects, clients, and sports
Monitor and report on SLAs, KPIs, and the customer metrics that matter to each client
Manage the B2C team and third-party support providers, ensuring training, quality control, and consistent service delivery
Own the relationship with Zendesk (or comparable ticketing) and the knowledge management systems that support agents
Provide second-line and supervisory support during live operations
Take responsibility for quality of output, operational efficiency, and project profitability

Stakeholder and business operations

Hold senior client relationships with appropriate cadence — reports, reviews, escalation
Coordinate cross-functional collaboration with engineering, product, and commercial teams
Manage operational costs, budgeting, and capacity planning
Contribute to the design and evolution of group-wide B2C operations
Stay current with industry trends and feed insight back into operational practice

Commercial

Collaborate with the commercial and sales-engineering teams during pre-sales — providing operational realism to proposed service solutions
Contribute to pricing model definition
Identify and surface up-sell / cross-sell opportunities through the client engagement lifecycle

Requirements:

You have run customer service operations of this complexity before. You know what makes a service desk effective and what makes it slowly fall apart. You can hold client relationships and team relationships simultaneously, and you can do this without flinching when something goes wrong at midnight during a live event.

Required

Minimum 10 years' experience in customer service, with at least 5 years leading a team of 15+
Demonstrated experience running customer service in a digital or OTT environment, ideally live sport or time-critical subscription services
Working knowledge of Zendesk (or equivalent ticketing platforms)
Experience managing distributed and remote teams across time zones
Available for out-of-hours and weekend coverage as required by global operations
Willingness to travel periodically

Valued

Experience working with third-party support providers as well as internal teams
Familiarity with pricing model conversations and pre-sales engagement
Background in subscription or platform economics
Experience scaling support operations through automation or process improvement

Who Thrives Here

This is a role for someone who has done it before. The operation runs at the scale where every shift handover and every live event has consequences for real users, real clients, and real revenue. People who do this work well combine operational steadiness with calm authority — they know what they will accept and what they will not, and they make those judgements visible to the team.

A successful Head of Customer Service at Deltatre tends to be honest with clients (better to say what is possible than to oversell what is not), patient with people development (you are explicitly here to leave the team stronger), and protective of the team's focus when external pressure mounts. The work matters most at the moments when things are going wrong.

Process and what to expect

Introductory conversation: this is a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
1-hour Technical round of Interview: we will deep dive on your experience and collect examples of the responsibilities you’ve been dealing with in your past experience. It will be a chance do deep dive on the role and for you to ask questions.
1-hour Competency Based Interview: we are going to ask you some situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it!

If any of these formats would be difficult for you, tell us — we adjust regularly and can usually accommodate.

Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.

Other information:

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.

Quick apply

Refine Your Search

head of customer service jobs in westminster, gtl

Head of Customer Service (12 months contract)

Head Of Customer Experience

Talent Development Partner

Head of Customer Operations

Care Coordinator

Head of Customer Value

Head of Enforcement

Commercial Director

Resident Engagement Manager

Account Executive

Customer Service Coordinator

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Front of House (FOH)

Head of Retail

Head of Client Services

Customer Operations Manager

Coordinator

Global Head of Client Experience

Head of Creative

Waiter/Waitress Head Waiter/Head Waitress

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