Customer service manager Work, Jobs in Westoning, Bdf (with Salaries)

Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Customer Service and Retail Manager
Everyone Active —Leighton Buzzard
- £30,000 a year
- Weekend availability
- Hospitality
- Management
- Social media management
- Free parking
- Store discount
Quick apply
9h
Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Aylesbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Experience Manager (EMEA)
Kinetic Software —Milton Keynes
- £40,000 - £45,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Farm Shop Manager
Haddenham Garden Centre Ltd —Aylesbury
- £32,000 - £35,000 a year
- Weekend availability
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
14d
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Starbucks —Bedford
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Deputy Account Director
Chartwells —Northampton
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
Assistant Manager
Screwfix —Bedford
- Up to £30,600 a year
- Part-time
- Annual leave
- Employee discount
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Bodyshop General Manager
FMG Repair Services —Luton
- £80,000 a year
- Annual leave
- Employee discount
Quick apply
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Front Office Manager
Valor Hospitality —Hemel Hempstead
- £38,000 a month
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Sales Manager
Bannatyne —Stotfold
- £31,000 a year
- Weekend availability
- CRM software
- Sales
- Social media management
- Annual leave
- Employee assistance programme
Assistant Manager (Front of House) - Luton Airport
Pret A Manger —Luton
- From £34,654 a year
- Hospitality
- Annual leave
- Employee discount
Customer Operations Manager
IKEA —Milton Keynes
- From £35,145 a year
- Full-time
- Analysis skills
- Annual leave
2d
Jaguar Land Rover Business Manager
Sytner Group —Northampton
- Weekend availability
- Sales
- Accounting
- Retail sales
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave

I want to receive the latest job alerts for customer service manager in westoning, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near westoning, bdf

Ticketing Manager

Silverstone -
Silverstone

Quick apply

Job details

Permanent | Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Numeracy
Communication skills
Time management

Full job description

Description

Our Commercial department is full of go-getters, and we're racing ahead with our longer-term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And there has never been a more exciting time to join as we accelerate into the future.

JOB PURPOSE

Supporting the planning, configuration and delivery of all ticketing elements across Silverstone events. Contributing to the development and implementation of an efficient and secure ticketing operation through effective inventory management, accurate system configuration, optimised product and pricing structures, robust reporting, and a streamlined ticket distribution process. Ensuring the optimal use of ticketing systems to enhance the customer journey, maximise revenue opportunities, and support the successful execution of all events

operations.

Key Responsibilities

Develop and manage the product mix and ticketing structure for each event on sale, work collaboratively with key internal departments to ensure accuracy, commercial optimisation and alignment with event objectives, whilst ensuring key timelines are met.
Ensure the ticketing system is accurately configured, secure and fully prepared for each event, with all products, pricing and capacities correctly set up.
Sales Performance Monitoring. Monitor sales channel performance to ensure smooth customer purchase journeys, proactively identifying and resolving broken paths or issues that could cause lost revenue and affect customer satisfaction.
Lead inventory management across all Silverstone circuit events, including tickets, hospitality products, parking, accommodation, and other event-related extras. maximising utilisation and ensuring all operational and commercial requirements are met. Adjusting allocations and product availability as required to maximise revenue and customer satisfaction.
Support in providing reporting, analysis and strategic management of ticketing and sales data. Providing regular updates on event ticket performance, demand trends and inventory usage to internal teams.
Contribute to optimise pricing, promotions, and segmentation in collaboration with commercial leadership.
Ensure high standards of data accuracy, compliance and operational integrity across all ticketing activities.
Acting as the escalation and approval point for the wider ticketing team on all ticketing queries and requests. Supporting Ticketing Coordinator’s in managing all internal and external ticketing requests. Ensuring efficiency and maintaining strong working relationships with key clients, accounts and stakeholders (executive teams, agents, coach companies, promoters, F1 teams, retail and event ticketing partners).
Supporting Ticketing Coordinators' in ticket distribution for all events and develop improved processes to increase efficiency and operational accuracy.
Lead Financial reconciliation, providing information, clarification and support on all ticketing-related financial queries to our finance team.
Work on-site at events including weekends and evenings when required, overseeing operations.
Act as a customer care champion, resolving complex enquiries and complaints while protecting future business.
Continuously seeking opportunities to maximize the use of the technology to provide the best customer experience whilst minimizing the use of manual processes where possible. Conduct benchmarking, research and analysis to inform best practice and future improvements.

TEAM RESPONSIBILITIES

Personally, champion the Silverstone values and behaviours.
Create a positive, proactive culture and environment within the department.
Regular communication and feedback with key stakeholders
Establish good working relationships with key stakeholders and management team.
Empower others to take accountability and keep others accountable.

PERFORMANCE RESPONSIBILITIES

Performance will be monitored against the following:
Objectives set through the Personal Development Review (PDR) process.
Ownership and timely completion of agreed business priorities

KEY RELATIONSHIPS

Head of Revenue
Senior Ticketing Manager
Head of Hospitality
Marketing Team
Customer Service Team
Chief Commercial Office
Public Events
Finance

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Skills, Knowledge and Expertise

4+ years’ experience of ticketing/ticketing systems essential.
Essential to demonstrate knowledge and experience of ticketing from live events, specifically from a Sports or Venue background.
Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level.
Ability to take ownership and problem solve, is proactive and self-motivated.
Excellent eye for detail, with strong organisational, time management & interpersonal skills
Advanced Microsoft Office skills in Outlook, Excel and Word
Distinctive, professional and a warm personality
Fluent in written & spoken English with strong communication skills.
Demonstrates conviction in finding innovative approaches to solutions.

About Silverstone

We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world-class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.

As a true, one-of-a-kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.

Quick apply

Refine Your Search

customer service manager jobs in westoning, bdf

Ticketing Manager

Key Account Director

Customer Service and Retail Manager

Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped

Customer Experience Manager (EMEA)

Farm Shop Manager

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Assistant Manager

Deputy Account Director

Assistant Manager

Customer Service Team Manager

Bodyshop General Manager

Associate Delivery Manager

Sales Support Team Leader

Front Office Manager

Sales Manager

Assistant Manager (Front of House) - Luton Airport

Customer Operations Manager

Jaguar Land Rover Business Manager

Associate Delivery Manager

I want to receive the latest job alerts for customer service manager in westoning, bdf

Related Searches

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge and Expertise

About Silverstone

Jobseeker tools

Employer Tools

Browse

Stay Connected