Senior customer service coordinator Work, Jobs in Wetherby, Eng (with Salaries)

Senior Customer Service Coordinator
The Gym King —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Profit sharing
Quick apply
5d
Purchasing Manager
LMA Services Limited —Pocklington
- £35,000 - £52,000 a year
- Full-time
- Management
- Team management
- In-person
Quick apply
6d
Planning Coordinator
M Group —Leeds
- £26,437 - £31,637 a year
- Business development
- IT
- Leadership
- Annual leave
- Employee assistance programme
5d
Senior Advocate
Together Women —Leeds
- £31,040 a year
- Full-time
- Administrative experience
- Mentoring
- In-person
- Employee assistance programme
- Sick pay
Quick apply
6d
Service & Maintenance Controller
Dawsongroup —Brighouse
- Full-time
- Maintenance
- Administrative experience
- Communication skills
Quick apply
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5d
Planning Co-ordinator
Anchor —Bradford
- £32,000 a year
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Employee discount
5d
Workplace Coordinator
Pinsent Masons —Leeds
- Full-time
- Customer service
- Communication skills
- Annual leave
- Gym membership
Project Coordinator
Omega Signs Ltd —Leeds
- £24,000 - £27,000 a year
- Full-time
Quick apply
11d
Tooling Coordinator - Engineering
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Data analysis skills
- Microsoft Office
- Organisational skills
- Profit sharing
10d

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Senior Customer Service Coordinator

The Gym King
Leeds

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Free parking
Casual dress
Profit sharing
Cycle to work scheme
Work from home
Discounted gym membership
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Excel
Management
Customer service
Complaint handling
Communication skills
Time management

Full job description

Senior Customer Service Coordinator

Customer Service

Customer Service Manager

Leeds (Colton) 2mins from Junction 46 – M1, 20mins from Leeds Station.

Dependant on experience

Our background and your main purpose…

Gym King was founded in 2015 and has grown from ‘bedroom brand’ to a leading athleisure company with £26m sales in the most recent financial period, available in 1,000 retail stores and online at thegymking.com. A highly entrepreneurial business driven as a tight, fast-moving SME.

Gym King believes that we are all fighting for something and that something can be achieved with the right mindset and self-belief. We believe that it is not just our products which set us apart, but also our people and we have an ambition to build a team of the most talented individuals in our industry.

The Role

The ideal Candidate will be passionate, enthusiastic, and hardworking with an eye for detail. You will be driven by a love for brand, product, and service to its customers. The successful candidate will be a strong team player who thrives from working in a fast-paced environment, a dynamic individual with a strong work ethic.

What you will be doing:

· Deliver exceptional customer service to a diverse portfolio of wholesale customers, including Key Accounts, Marketplaces, and Independent Retailers. Deliver excellent customer service to Ecomm customers and work with relevant teams.

· Act as the second point of contact for the Customer Service team, supporting the Customer Service Manager with day-to-day operations.

· Monitor daily workflows to ensure service levels and business KPIs are consistently achieved.

· Provide leadership and operational support by covering the Customer Service Manager during periods of absence, covering and holding meetings as required, creating daily/ weekly/ monthly reports, liaising with senior team.

· Manage customer order books to ensure monthly and annual sales targets are achieved, including:

· Create, monitor and maintain customer orderbooks – create orders, update stock and order line status

· Update stock availability weekly

· Manage Imagery to individual account requirements

· Planning order fulfilment with the Distribution Centre to meet agreed delivery schedules.

· Provide regular orderbook updates to customers

· Provide accurate weekly/ monthly figures to CS Manager

· Support customer accounts and Sales Team with ad hoc queries

· Support Independent accounts as and when needed

· Work across multiple IT systems to ensure orders as processed and queries resolved for Wholesale (Key Account, Marketplaces and Independent retailers).

· Build strong relationships with your accounts and internal teams with regular meetings.

· Work cross functionally to ensure we are constantly providing best in class customer service experience for both retail and e-commerce customers.

· Identify opportunities to improve customer service processes, recommending and implementing where appropriate.

· Maintain training documentation and train new colleagues, manage temp staff during peak periods.

· Produce and manage reporting to manage and track customer and business target performance.

Key Skills & Experience

4 or more years office-based customer service or Internal Account Administration experience.
Excellent communication and teamwork skills
Strong customer service, query and complaint handling skills via email/phone/ webchat
Ability to work cross functional on wholesale account and e-commerce
Take ownership of task from inception to conclusion
Ability to multi-task and meet deadlines in a fast paced environment
A highly organised self-starter with excellent attention to detail and time management skills.
Resilient with good problem-solving skills.
Strong excel skills are essential.

Gym King values:

Fearless
Focussed
Driven
Resilient
Team Player

The successful candidate will demonstrate behaviours that are aligned to these values.

Benefits

Salary commensurate with experience
25 days holiday (plus bank holidays) option to ‘buy’ up to 2 extra days – pro rata’d for the duration of the contract)
Free onsite parking
Relaxed and friendly working environment
50% Gym King discount for staff, friends & family
10 days sick pay (after completion of probationary period)
Hybrid working (1 day a week work from home, usually on a Tuesday or Wednesday)
Health Cash Plan (after completion of probationary period)
GK profit related bonus scheme
Flexible start (between 08:00-10:00) & finish (between 16:00 – 18:00) times
Staff shop with heavily discounted sample Gym King products
Cycle to Work
Fully paid for annual staff party

Working hours: Due to the nature of this role, the hours will be full time (37.5 hours per week) Monday-Friday, although a flexible approach is required.

Location: This role is based at Unit 6 Temple Point, Bullerthorpe Lane, Colton, Leeds LS15 9JL. 2 minutes off the M1 J46.

Benefits:

Casual dress
Cycle to work scheme
Employee discount
Free parking
Gym membership
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Leeds LS15 9JL: reliably commute or plan to relocate before starting work (required)

Application question(s):

What salary are you seeking?

Experience:

Customer service: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior customer service coordinator jobs in wetherby, eng

Senior Customer Service Coordinator

Purchasing Manager

Planning Coordinator

Senior Advocate

Service & Maintenance Controller

Planning and Scheduling Team Leader

Planning Co-ordinator

Workplace Coordinator

Project Coordinator

Tooling Coordinator - Engineering

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