Customer service manager Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
2d
Department Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Director of Information Security
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- AI
- Health & wellbeing programme
- Work from home
Quick apply
Customer Relationship Manager
Barchester Healthcare —Cambridge
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
4d
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
12d
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
11d
Account Manager
Safetykleen —Witham
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
2d
Assistant Manager
Farmfoods —Bury St. Edmunds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
2d
Assistant Manager
Wingstop UK - Cambridge —Cambridge
- £32,000 - £36,500 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Quick apply
11d
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
1d
Deputy Manager
Pets at Home —Newmarket
- £28,500 - £32,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Store Director – Premium food concept store (Cambridge, UK)
The Secret Sanctum Ltd —Cambridge
- £35,000 - £45,000 a year
- Full-time
- Merchandising
- Restaurant management
- In-person
Quick apply
6d
Store Manager - Braintree
J Barbour and Sons —Braintree
- Full-time
- Microsoft Outlook
- Management
- Sales
- Employee discount
- Referral programme
Quick apply
Insight Application Manager
Cambridge University Press & Assessment —Cambridge
- £38,300 - £53,600 a year
- Hybrid work
- English
- Teaching
- Annual leave
5d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Global Training & Quality Assurance Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £60,400 a year
- Monday to Friday
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
eCommerce Migrations Director UK & ROI
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
Quick apply
Airport Team Leader - Stansted Airport
ESP Global Services Limited —Stansted
- Day shift
- IT
- Leadership
- Annual leave
Quick apply
3d
Management Trainee (Sales)
Valerius —Cambridge
- £24,500 - £80,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
10d
Counter Manager - Chelmsford
Benefit Cosmetics UK —Chelmsford
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
11d

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customer service manager jobs near wethersfield, ess

Customer Services Team Leader

Eastlight Community Homes -
Braintree

Apply Now

Job details

Full-time
£38,333 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership

Full job description

The Role

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

In this role you will manage the team by conducting performance reviews, coaching, and training. You will handle escalated customer issues, monitor interactions for quality improvement, and collaborate with other departments to optimise processes. Your duties will also involve managing staffing levels during busy periods, promoting a customer-first mindset with an emphasis on first-time resolution, engaging customers through social media, identifying service improvement opportunities, and supporting frontline duties.

To succeed, you will need proven customer service experience as well as a keen interest in developing your leadership skills. Excellent communication, problem-solving, and decision-making abilities are essential, as is the capacity to handle complex customer issues and manage multiple priorities. You’ll also have experience using customer feedback to drive ongoing improvements.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum
Permanent contract, full-time 37 hours per week
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 25th June 2026 at 23:59

Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.

Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.

Apply Now

Refine Your Search

customer service manager jobs in wethersfield, ess

Customer Services Team Leader

Department Manager

Director of Information Security

Customer Relationship Manager

In-house FCA Compliance Lead

HELPDESK TEAM LEADER/MEMBER

Account Manager

Assistant Manager

Assistant Manager

Helpdesk Manager

Deputy Manager

Store Director – Premium food concept store (Cambridge, UK)

Store Manager - Braintree

Insight Application Manager

General Manager

Global Training & Quality Assurance Manager

eCommerce Migrations Director UK & ROI

Airport Team Leader - Stansted Airport

Management Trainee (Sales)

Counter Manager - Chelmsford

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