Escalations team Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Street Patrol Officer - Braintree
My Local Bobby Ltd —Braintree
- £14.50 an hour
- 8 hour shift
- First Aid Certification
- Conflict management
- In-person
Quick apply
5d
Street Patrol Officer - Chelmsford
My Local Bobby Ltd —Chelmsford
- £14.50 an hour
- 8 hour shift
- First Aid Certification
- Conflict management
- In-person
Quick apply
5d
Freedom to Speak Up Guardian
The Guardian Service Ltd —Colchester
- £42,000 a year
- Weekend availability
- Microsoft Word
- Management
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
2d
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
Senior Customer Complaints & resolution
HWC Logistics —Cambridge
- £27,500 - £30,000 a year
- Full-time
- CRM software
- Management
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Claims Escalations Team Leader
AutoProtect Group —Harlow
- £37,000 - £40,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
- Free parking
- Store discount
Quick apply
Street Patrol Officer - Colchester
My Local Bobby Ltd —Colchester
- £14.50 an hour
- 8 hour shift
- First Aid Certification
- Conflict management
- In-person
Quick apply
5d
Pastoral Assistant
Keys Children —Colchester
- £26,228 - £27,593 a year
- Full-time
- School
- Employee discount
- Referral programme
Quick apply
Client Success Coordinator - Pharmacies
BeWell —Cambridge
- £26,000 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Work from home
Quick apply
12d
Studio Manager
Wingman Marketing Ltd —Braintree
- £40,000 - £46,000 a year
- Full-time
- Team management
- Quality control
- In-person
- Free parking
Quick apply
3d
Senior Associate - Customer Services (Voice)
SS&C Technologies —Chelmsford
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Operations Coordinator
Planteria Group —Bishop's Stortford
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
5d
Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
3d
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- Communication skills
- Employee discount
- Gym membership
Technical Claims Handler
MPL Claims Management —Colchester
- Up to £37,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Training & development
- Free parking
Quick apply
Waking Night Support Worker - Child & Youth
Paragon Social Care —Cambridge
- £36,400 - £58,240 a year
- 12 hour shift
- Annual leave
- Referral programme
Quick apply
Customer Solutions Advisor
Rhenus SE & Co. KG —Maldon
- Full-time
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply

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escalations team jobs near wethersfield, ess

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

escalations team jobs in wethersfield, ess

Customer Care Associate

Street Patrol Officer - Braintree

Street Patrol Officer - Chelmsford

Freedom to Speak Up Guardian

Service Support Coordinator

Senior Customer Complaints & resolution

Claims Escalations Team Leader

Street Patrol Officer - Colchester

Pastoral Assistant

Client Success Coordinator - Pharmacies

Studio Manager

Senior Associate - Customer Services (Voice)

Customer Support Coordinator

Operations Coordinator

Customer Service Manager

Security Operations Analyst

Technical Claims Handler

Waking Night Support Worker - Child & Youth

Customer Solutions Advisor

Customer Service Manager

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