Reference No: 3311
Office Type: Hybrid
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Manging and driving the relationships of the company with its most important clients. Managing the accomplishment and advance sales budgets and maximize opportunities to grow sales. Responsible for achieving certain sales target from direct sales routes through the process of growing and developing existing clients.
Overall responsibility of managing the total Zalaris deliveries, development and customer satisfaction of defined key customers.
- Own the customer P&L and be commercial accountable
- Develop a key account management plan for each dedicated account
- Build and maintain strong, long-lasting customer relationships
- Secure and measure customer satisfaction
- Sales & manage opportunity pipeline (up-sale, cross sale, new areas, renewal)
- Ensure successful and correct delivery of our solutions according customer needs and objectives
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Forecast and track key customer account metrics
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Drive innovation and customer improvement
- Client expectation (client alignment, execution and measurement)
- Informed of Service and Contract Escalations and being 3. Line for resolutions
- Own and manage Tactical (management) client meetings
- Internal client account meetings to secure overall alignment for sales, operational issues,
- opportunities, actions, etc.
- Support bid-team in new sales
- Secure contract handover from sales to operations (lifecycle)
Your Experience and Skills
Job Title: Senior Key Account Manager – Strategic Accounts– UK or Ireland Region
Location: United Kingdom or Ireland (Hybrid)
Reporting To: EVP
Role Overview
We are seeking a senior, commercially driven Senior Key Account Manager to lead and grow a portfolio of strategic UK clients across payroll, HR, and managed services.
This role is central to the growth agenda of the Zalaris UK & Ireland region, supporting a phase of expansion and transformation.
You will work with complex, high-value accounts, partnering with senior stakeholders to drive long-term client value.
As a trusted advisor, you will be responsible for revenue growth, profitability, and customer retention, while coordinating cross-functional teams to deliver high-quality services and outcomes.
What Success Looks Like (Year One)
In your first year, success will be defined by your ability to strengthen client relationships, deliver measurable revenue growth, improve account profitability, and enhance overall customer satisfaction across your portfolio.
Key Responsibilities
Account Growth & Commercial Ownership
- Manage and expand a portfolio of strategic UK accounts
- Identify and drive opportunities for upselling, cross-selling, and service expansion
- Own account plans, sales pipeline, forecasting, and contract renewals
Client Leadership & Governance
- Build and maintain strong relationships with senior (C-level) stakeholders
- Lead quarterly business reviews, service reviews, and executive discussions
- Act as the primary escalation point for critical client issues
Delivery & Performance
- Partner with delivery teams to ensure service levels and performance targets are met
- Drive continuous improvement and service optimisation initiatives
- Oversee change requests from initial assessment through to delivery
Financial Accountability
- Take ownership of account profitability, including margins and cost efficiency
- Work closely with finance and delivery teams to support sustainable growth
Key Performance Indicators (KPIs)
Success in this role will be measured through a balanced scorecard covering revenue growth, profitability, service performance, and customer satisfaction.
