Managers & analysts Work, Jobs in Wharley End, Bdf (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
3d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Customer Analyst
Dominos —Milton Keynes
- Full-time
- Analysis skills
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
8d
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
CUPRA/SEAT Product Analyst
VolkswagenGroup —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Life insurance
2d
Military Intelligence & Data Analyst Coach
FIND. —Bedford
- £35,000 a year
- Full-time
- Military
- Mentoring
- Training & development
Quick apply
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
Principal Specialist, Customer Service
Collins Aerospace —Leighton Buzzard
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee assistance programme
20h
Demand Planning Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
- Employee discount
Quick apply
Endoscopy JAG Co-ordinator Data Analyst
Northampton General Hospital NHS Trust —Northampton
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
1d
Senior Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Analytics
- Annual leave
- Work from home
8d
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
Advanced Pharmacy Technician/Data Analyst
NHS Northamptonshire Integrated Care Board —Kettering
- £39,959 - £48,117 a year
- Weekend availability
1d
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
Counter Corruption Administration Specialist
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Data entry
- Annual leave
SOC Operator
Mitie —Northampton
- 12 hour shift
- Microsoft Word
- Organisational skills
- Communication skills
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
12d
Staff - Observatory Analyst
Northamptonshire Police —Wellingborough
- £38,094 - £46,920 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
5d
Digital Sales Analytics Manager
TUI Group —Luton
- Full-time
- Communication skills
- Analytics

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managers & analysts jobs near wharley end, bdf

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
3 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

managers & analysts jobs in wharley end, bdf

2nd Line analyst - Technical Support

Contact Centre Operations Manager

Customer Analyst

Cyber Security Analyst

Senior BI Analyst

CUPRA/SEAT Product Analyst

Military Intelligence & Data Analyst Coach

Data Analyst

Principal Specialist, Customer Service

Demand Planning Manager

Endoscopy JAG Co-ordinator Data Analyst

Senior Analyst

Technical Account Manager

Advanced Pharmacy Technician/Data Analyst

JML Analyst

Counter Corruption Administration Specialist

SOC Operator

IT Technical Support Analyst

Staff - Observatory Analyst

Digital Sales Analytics Manager

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