Customer experience specialist Work, Jobs in Wheathampstead, Hrt (with Salaries)

Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
Office Admin
Property and Building Repairs Limited —London
- £2,700 - £3,100 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7h
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
12d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
21h
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
21h
Sales Assistant - UNIQLO White City
UNIQLO —London
- £14.80 an hour
- Part-time
- Customer service
- Employee discount
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Sales - Sales Advisor - UK
New Look —St Albans
- Part-time
- Microsoft Word
4d
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
9d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
8d
B2B Experience Specialist
Partner Retail Services —London
- £30,784 - £35,000 a year
- Full-time
- Employee discount
Quick apply
5d
Digital Marketing Executive
FIXRA —Hemel Hempstead
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- No experience needed
- Communication skills
- Marketing
- Free parking
- Flexitime
Quick apply
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
8d
Insurance Web Agent
Bionic Services Ltd —London
- Full-time
- Sales
- Annual leave
- Employee assistance programme
Quick apply
2d
Travel Retail Specialist - London Stansted Airport
36T Hub Intl —Stansted Airport
- £12.71 - £13.50 an hour
- Full-time
- Bilingual
- Merchandising
- English
- Store discount
- Employee discount
Quick apply
Customer Marketing Specialist
Medtronic —Watford
- £54,400 - £81,600 a year
- Full-time
- Remote
- Sales
- Project management
- Travel
6d
Customer Support & Technical Specialist
Unibuddy —London
- £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
- Annual leave
- Life insurance
5d

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Customer Support Specialist

Tanner Pharma Group -
Redbourn

Quick apply

Job details

Full-time
£24,000 - £28,000 a year

Benefits

Health & wellbeing programme
Company pension
Company events
Private medical insurance
Paid volunteer time
Sick pay
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Organisational skills
Communication skills

Full job description

Customer Support Specialist

Company & Role Description

Founded in 2002, Tanner Pharma Group, TPG, is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.

As a Customer Support Specialist, you are responsible for managing the complete order lifecycle for pharmacy accounts, ensuring accuracy, compliance, and timely delivery. This role serves as the primary point of contact for customers, coordinates with logistics and internal teams, and upholds the highest standards of customer service and regulatory compliance.

Role Accountabilities

Expected Responsibilities for the Customer Support Specialist are:

Major Objectives: 

Acknowledge 100% of pharmacy requests and issue proforma invoices within 1 business day, once all import documentation is received. 
Maintain on-time delivery performance by coordinating effectively with logistics and tracking shipments through Proof of Delivery. 
Provide exceptional customer service by proactively communicating order status and resolving issues promptly. 
Ensure compliance with country level import regulations and internal quality standards through accurate documentation and process adherence. 
Support business growth by onboarding new accounts efficiently and ensuring smooth ordering experiences.

Key Responsibilities:

Order Processing & Accuracy 

Serve as the primary contact for pharmacy account orders. 
Process orders, proformas, and quotes in ERP systems with precision and compliance. 
Issue proforma invoices within one business day of order receipt.

Logistics Coordination

Liaise with Tanner Logistics to arrange shipments and ensure all required documentation is complete. 
Track deliveries, confirm Proof of Delivery, and close out shipping tasks promptly.

Customer Communication & Support

Proactively update customers on order status, delays, and product availability. 
Assist with onboarding new accounts and train customers on ordering procedures. 
Provide timely responses to calls, emails, and faxes.

Documentation & Compliance

Review and validate import documentation (e.g., NOIs, CoAs, packing lists) and escalate discrepancies. 
Prepare and monitor Notices of Importation (NOIs) for UK imports. 
Maintain accurate records in CRM and ensure compliance with regulatory and quality standards.

Cross-Functional Collaboration 

Work closely with logistics, quality assurance, and internal teams to resolve issues and meet customer needs. 
Set up new customer and vendor accounts in the system.

This job might be for you if you have demonstrated strength and success in the following areas:

Communication and Listening Skills: Ability to effectively convey information and actively listen to partners’ needs.  
Relationship Building and Management: Developing trust and long-lasting relationships with partners 
Analytical and Performance Measurement: Proficiency in analyzing partnership performance and market opportunities. 
Problem-Solving Skills: Addressing challenges and adapting strategies to evolving partner needs and market conditions. 
Adaptability: Being flexible and responsive to the changing business landscape and partner requirements 
Project Management: Developing project plans and coordinating resources for successful execution 
Interpersonal Skills: Engaging effectively with people one-on-one and in groups

You should meet the following criteria to apply:

Required

Excellent verbal and written communication skills in English
Order Processing Experience
Knowledge of Microsoft Excel, PowerPoint, Outlook and Word subject to testing
Ability to reach, bend, stoop and lift up to 45 pounds
Excellent interpersonal skills
Excellent Customer Service skills
Demonstrated organizational and prioritization skills
Demonstrated ability to work in a team-based environment
Demonstrated aptitude to take initiative, set goals and make a plan for reaching them

Preferred

Other Language proficiency

Compensation & Benefits

Salary commensurate with experience
Pension scheme
Private health insurance
Attractive performance incentive plan
Vacation, Volunteer and paid sick leave

Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.

Check out http://www.tannerpharma.comto view our core values and learn more about our company.

Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.

Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: £24,000.00-£28,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
On-site parking

Language:

any other language besides English (preferred)

Work Location: In person

Quick apply

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