Business operations manager Work, Jobs in Wheatley, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Business Development (with Digital Marketing) and Operations Manager
Curtains Made Simple Ltd —Oxford
- £40,000 - £46,000 a year
- Part-time
- Sales
- Social media management
- Customer service
- Free parking
- Flexible schedule
Quick apply
1d
Operations Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Management
- Analysis skills
Operations Manager
Active Care Group —Thame
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
9d
Distribution Operations Manager
Hanover Dairies Limited —Bicester
- £50,000 a year
- Full-time
- Management
- English
- Organisational skills
- Employee discount
Quick apply
Service Operations Manager
SSE —Reading
- £59,800 - £89,800 a year
- Full-time
- IT
- Employee discount
4d
Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
Senior Event Operations Manager - CarFest (Fixed Term Contract)
Silverstone —Silverstone
- Weekend availability
- Analysis skills
- Project management
- Continuous improvement
Quick apply
Regional Operations Manager
Wilson James —Reading
- Up to £60,000 a year
- Full-time
- Contracts
- Leadership
- Annual leave
- Employee discount
Client Operations Specialist (Internal Account Manager)
AHEAD —Reading
- £35,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Senior Manager, Operations
Stratasys, Inc. —Aylesbury
- Engineering
- Team management
- Travel
- Employee stock purchase plan
- Employee assistance programme
8d
Senior Manager, Trade Operations & Compliance, EMEA
Moderna, Inc. —Oxford
- Full-time
- English
- Analysis skills
- Project management
- Annual leave
21h
New Business Operations Manager
Miele —Abingdon
- £40,000 - £46,000 a year
- Full-time
- Sales
- Project management
- Business
Senior General Manager
Unipart —Oxford
- £90,000 a year
- Employee assistance programme
Quick apply
11d
Business Development Manager
Strata Fire Protection —Didcot
- £25,420.00 - £65,946.01 a year
- Part-time
- CRM software
- Sales
- Maintenance
- Free parking
- Flexitime
Quick apply
13d
Operation and Business Manager
Berkshire Healthcare NHS Foundation Trust —Reading
- £81,774 - £93,879 a year
- Part-time
- Master's degree
- Free parking
- Annual leave
5d
Operations Director
Strata —Brackley
- Full-time
- Hybrid work
- Travel
- Leadership
- Marketing
- Annual leave
Quick apply
8d
Operations Manager
TVS Supply Chain Solutions —Banbury
- Full-time
- Hybrid work
- Management
- Warehouse experience
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Operations Training Manager
Siemens Healthineers —Oxford
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
2d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

business operations manager jobs in wheatley, oxf

Service Business Operations Manager

Senior Customer Experience Manager

Business Development (with Digital Marketing) and Operations Manager

Operations Manager

Operations Manager

Distribution Operations Manager

Service Operations Manager

Head of Field Service

Senior Event Operations Manager - CarFest (Fixed Term Contract)

Regional Operations Manager

Client Operations Specialist (Internal Account Manager)

Senior Manager, Operations

Senior Manager, Trade Operations & Compliance, EMEA

New Business Operations Manager

Senior General Manager

Business Development Manager

Operation and Business Manager

Operations Director

Operations Manager

Operations Training Manager

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