Implementation specialist Work, Jobs in Whickham, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
12d
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Security Solutions Specialist
Cybit —Newcastle upon Tyne
- Up to £60,000 a year
- Full-time
- Remote
- Sales
- Computer networking
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Business Development Specialist - Mandarin Speaking
HungryPanda —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Flexitime
- Employee discount
Quick apply
9d
Professional Services Consultant
Sage —Newcastle upon Tyne
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Change Manager
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Negotiation
6d
Quality Manager
Trinity Precision Engineering —North Shields
- £55,000 - £75,000 a year
- Full-time
- ERP systems
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Facilities Team Member
The Glasshouse International Centre for Music —Gateshead
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
2d
IS Specialist (Integrations)
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Oracle
- Java
- SQL
- Annual leave
- Employee assistance programme
7d
Billing Operations Specialist
CPOMS —Newcastle upon Tyne
- Microsoft Excel
- ERP systems
Quick apply
23h
Specialist Biomedical Scientist
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £39,959 - £48,117 a year
- Full-time
- Master's degree
- Paid training
8d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Technology Delivery Lead - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Agile
Water Reform Programme Manager - Single Regulator
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Part-time
- PMP
- Windows
- Business development
- Annual leave
- Sick pay
7d
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
14d
Research Systems and Information Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Annual leave
- Employee assistance programme

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implementation specialist jobs near whickham, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

implementation specialist jobs in whickham, twr

Technical Support Specialist

Sage Intacct Implementation Specialist

Data Centre and Connectivity Technician

Product Specialist - Theory Test Content

Support Specialist

Security Solutions Specialist

Business Development Specialist - Mandarin Speaking

Professional Services Consultant

Change Manager

Quality Manager

Integration Support Specialist

Facilities Team Member

IS Specialist (Integrations)

Billing Operations Specialist

Specialist Biomedical Scientist

Business Analyst - Newcastle

Technology Delivery Lead - Newcastle

Water Reform Programme Manager - Single Regulator

Head of Business Intelligence

Research Systems and Information Officer

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