Insight manager Work, Jobs in Whickham, Twr (with Salaries)

Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Part Time Social Media Manager
The Horvath Group —Newcastle upon Tyne
- From £1,500 a month
- Part-time
- Communication skills
- Free parking
- Work from home
Quick apply
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Portfolio Manager
Cora Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Customer service
- Retail management
- Employee discount
Quick apply
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
Graduate Project Manager (Energy) - Newcastle - 2027
Stantec —Newcastle upon Tyne
- Hybrid work
- Bachelor's degree
- Business
L & OD Team Leader
NRG —Newcastle upon Tyne
- £47,235 a year
- Training & development
- Leadership
People Business Partner
Gateshead College —Gateshead
- £35,785 - £37,962 a year
- Full-time
- Human resources
- Recruiting
- Communication skills
- Free parking
- Employee assistance programme
8d
Animal Care Assistant
RSPCA —Chester-le-Street
- Full-time
- Customer service
- Communication skills
12d
Bershka Newcastle Menswear Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
Safer Neighbourhoods Manager
believe housing —Bishop Auckland
- £62,942 a year
- Hybrid work
- Annual leave
11d
Assistant General Manager
Everyman Media —Newcastle upon Tyne
- Full-time
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Sales Team Manager
TROO LTD —Sunderland
- £42,000 - £50,000 a year
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Gym membership
- Referral programme
Quick apply
Human Resources Advisor
Express Engineering —Gateshead
- £35,900 a year
- Full-time
- Human resources
- In-person
- Training & development
- Free parking
- Employee assistance programme
Quick apply
8d
Resource Scheduling Lead
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
- Annual leave
Service Excellence Training Manager
Sodexo —Newcastle upon Tyne
- £35,000 - £37,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
2d
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave

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Zara Newcastle Customer Experience Manager Maternity Cover

INDITEX -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager Maternity Cover (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.

INDINDITEXSM

Quick apply

Refine Your Search

insight manager jobs in whickham, twr

Zara Newcastle Customer Experience Manager Maternity Cover

Part Time Social Media Manager

Senior Performance Manager

Portfolio Manager

General Manager - Lefties Newcastle

Section Manager - Lefties Newcastle

Senior Resource Planning Manager

Graduate Project Manager (Energy) - Newcastle - 2027

L & OD Team Leader

People Business Partner

Animal Care Assistant

Bershka Newcastle Menswear Responsible

Safer Neighbourhoods Manager

Assistant General Manager

Customer Success Manager

Sales Team Manager

Human Resources Advisor

Resource Scheduling Lead

Service Excellence Training Manager

Accommodation Services Manager

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