It helpdesk Work, Jobs in Whickham, Twr (with Salaries)

IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
Tier III Support Technician
Elfab Limited —North Shields
- No degree
- Computer networking
- Communication skills
Quick apply
6d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
Business Services Co-ordination and Improvement Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Continuous improvement
- Annual leave
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Salesforce
- Communication skills
Quick apply
Welfare Rights Officers
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- English
- Communication skills
- Annual leave
Dynamics NAV / Business Central Support Consultant
TSG —Gateshead
- £38,000 - £45,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
People Team Administrator
poltronesofà —Sunderland
- £24,851 a year
- Full-time
- Administrative experience
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Residential Worker
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Annual leave
10d
Maintenance Electrician
Emcor —Newcastle upon Tyne
- £40,500 a year
- Overtime
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Hosting and Security Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Management
- Annual leave
8d
Residential Workers - Casual
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Experience working with children
- School
9d
Residential Workers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Experience working with children
- School
9d
Painter
Durham County Council —Durham
- £36,040 a year
- Full-time
Team Leaders
Durham County Council —Durham
- £32,597 - £36,363 a year
- Weekend availability
- Experience working with children
- Team management
- Leadership
9d
Service Delivery Manager
OCS Group —Newcastle upon Tyne
- Team management
- Travel
- Computer skills
Quick apply

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IT Support Specialist

Authentix, Inc. -
Consett

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
Software deployment
Incident queue management
Ticket management
Lean
Process improvement
Internal department liaison
Microsoft Office Suite
Master's degree
Technical support incident logging
Scrum
Technical writing
Computer skills
Customer support
Application support
Communication skills

Full job description

Title: IT Support Specialist

Work Location: Consett, UK (On-site)

Division & Department: Corporate Services, IT

Position Reports to: Manager, IT Operations

COMPANY VALUES

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

Dedicating ourselves to our customer’s success
Compete and win with integrity
Create innovative solutions with science and technology
Team and collaboration with accountability

JOB SUMMARY

The IT Support Specialist will own and manage all support tickets and meet or exceed all objectives and deliver a world-class experience to Authentix personnel. Responsibilities ranging from good quality stable and available services to helpdesk needs and key support requirements. The IT Support Specialist will report to the Director of IT and will take direction from Senior Support Staff. The IT Support Specialist will also work closely with all personnel across all departments.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential elements listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.

Handle daily technical support activities
- Desktop Support, User Support, Permissions Support, etc.
Proficient in troubleshooting of Windows 10 and 11
Proficient in troubleshooting of Office applications
- Word, Excel, Outlook, Power Point, etc.

Proficient with Printers and Drivers Installations
Coordinate Support and Deployments Senior IT Staff
- Windows Updates, Software Deployment, Policy Rollouts

Install and configure computer hardware, OS Images, and custom software
Troubleshoot various application issues as well as act as additional support for Senior IT Staff
Support HR requirements for onboarding/offboarding
Support workstation and peripheral deployment of equipment, including phones, speakers, etc.
Strong and Detailed Documentation of Systems or Procedures
- Ticket History and Solution, HW Assignments, Logs of Changes, etc.

Updating of IT Asset Inventory
Support Authentix Users with face-to-face, phone, email, or text to help set up systems or resolve
Coordinate with Senior Support Staff to get user tickets resolved quickly
Troubleshoot and collaborate with Senior IT Staff for system, network, hardware, software issues
Ensure that a high level of support is provided to all internal and external customers
Prioritize and manage several open cases at one time
Manage high volume of email correspondence and follow ups
Weekly / Monthly reporting on Customer Ticketing, IT Assets, etc.
Support Senior IT Staff with annual IT Projects
Open and manage tickets with Vendors for outsourced HW support
Support cross department needs and specialized software support with software vendors
1+ year of experience in support and/or Help Desk

Additional skills preferred but not required:

OneDrive knowledge is a plus but not required
MS 365 Portal proficiency is a plus but not required
Technical Training to end users is a plus but not required
Ability to create How-To videos for internal staff is a plus but not required
Proficiency with Audio and Visual equipment is a plus but not required
Experience with Technical Meeting Rooms and a plus but not required

ADDITIONAL ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

Ability and willingness to adapt to a changing environment and learn new skills
Ability to communicate technical concepts to both technical and non-technical audiences
Proven ability to work successfully with limited supervision
Ability to take direction and collaborate on team projects
Excellent written and verbal communication skills.
Comfortable communicating in person and via video conference calls with peers, management, contractors and vendors.
Strong planning, organizing and prioritizing abilities.
Proactively seek opportunities to refine and improve processes and service
Ability to outsource effectively, and manage multiple concurrent projects
Can offer and support multi-tiered services
Aptitude for learning new technologies
Has some general knowledge of efficiency disciplines (Lean, Agile, Scrum, etc)
Very road knowledge of legacy and emerging information systems
Must have excellent communications skills

WORK REQUIREMENTS

The work environment characteristics are representative of those an employee encounters while performing the job. Authentix is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), the ADA Amendments of 2008 and all applicable state and local laws concerning disability accommodation. Reasonable accommodations will be provided to individuals with known physical or mental disabilities if such accommodation would not impose an undue hardship on the company, and would enable the individual to apply for, or perform, the essential functions of the position in question.

Environment: Work is performed primarily in a standard [office/warehouse/lab] environment. Employees may work under the stress of regular interdepartmental interaction and pressure to meet various deadlines.

Physical: Essential functions require sufficient physical ability and mobility to work in an [office/warehouse/lab] setting. While performing the duties of this job, the employee is frequently required to stand and/or sit for prolonged periods of time; must be able to hear and verbally communicate in order to exchange information in person or over the phone; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull up to 25 pounds of weight; to operate office equipment requiring repetitive hand movement; to occasionally travel to other locations using various modes of private or commercial transportation.

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is “At-Will” and based on mutual consent. Authentix, Inc. is an Equal Opportunity Employer.

Quick apply

Refine Your Search

it helpdesk jobs in whickham, twr

IT Support Specialist

IT Apprentice

Desktop Support Engineer - New Castle - Temp

Tier III Support Technician

Systems Support Analyst

Business Services Co-ordination and Improvement Officer

Junior Salesforce Developer

Welfare Rights Officers

Dynamics NAV / Business Central Support Consultant

People Team Administrator

Residential Worker

Maintenance Electrician

Hosting and Security Manager

Residential Workers - Casual

Residential Workers

Painter

Team Leaders

Service Delivery Manager

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