Senior it support Work, Jobs in Whickham, Twr (with Salaries)

IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Senior Manager – IT Infrastructure
Northumberland County Council —Morpeth
- £63,785 - £67,581 a year
- Contracts
- IT
- Leadership
- Annual leave
Quick apply
4d
Senior Insights Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- SQL
- Employee discount
- Referral programme
Quick apply
Assessor - Engineering Apprenticeships
Train'd Up —Newcastle upon Tyne
- From £40,000 a year
- Full-time
- Microsoft Office
- Education
- Continuous improvement
Quick apply
6d
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
14h
Pega Senior System Architect
Sopra Steria —Newcastle upon Tyne
- Up to £60,000 a year
- Analysis skills
- Financial services
- Communication skills
- Annual leave
Occupational Health Advisor
KP Snacks —Tanfield
- Part-time
- Hybrid work
- Travel
- Human resources
- Employee discount
Quick apply
Head of team - Data, analysis and digital
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Part-time
- Presentation skills
11d
Head - Capital Projects
Homes England —Elswick
- £69,831 - £81,443 a year
- Full-time
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
4d
Senior Internal Communications and Campaigns Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Team management
- IT
- Annual leave
5d
Senior Software Engineer - FTC
Public Library of Science —Newcastle upon Tyne
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
13d
Training & Quality Manager
Affordable Waste Management Ltd —Gateshead
- Up to £46,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
14d
Sales Manager
Origin Tech Ltd —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
- Sick pay
Quick apply
Senior Data Engineer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £49,387 - £56,515 a year
- Full-time
- SQL
- Computer skills
- In-person
10d
Senior Analytics Engineer
Waterstons —Durham
- £51,500 - £66,000 a year
- Hybrid work
- Azure
- DevOps
- SQL
- Employee assistance programme
- Sick pay
Senior Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- SQL
12d
Finance Director
Krystal Technology —Wallsend
- £100,000 - £110,000 a year
- Full-time
- Microsoft Excel
- Financial services
- In-person
Quick apply
10d
SHEQ Manager
BM Prudhoe Ltd —Prudhoe
- £38,000 - £45,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Free parking
Quick apply
Senior Data Scientist
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Azure
- Windows
- Presentation skills
- Annual leave
- Sick pay
11d

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IT Support Specialist

Authentix, Inc. -
Consett

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Windows
Master's degree
Computer hardware
Scrum
Agile
Communication skills
Help desk

Full job description

Title: IT Support Specialist

Work Location: Consett, UK (On-site)

Division & Department: Corporate Services, IT

Position Reports to: Manager, IT Operations

COMPANY VALUES

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

Dedicating ourselves to our customer’s success
Compete and win with integrity
Create innovative solutions with science and technology
Team and collaboration with accountability

JOB SUMMARY

The IT Support Specialist will own and manage all support tickets and meet or exceed all objectives and deliver a world-class experience to Authentix personnel. Responsibilities ranging from good quality stable and available services to helpdesk needs and key support requirements. The IT Support Specialist will report to the Director of IT and will take direction from Senior Support Staff. The IT Support Specialist will also work closely with all personnel across all departments.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential elements listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.

Handle daily technical support activities
- Desktop Support, User Support, Permissions Support, etc.
Proficient in troubleshooting of Windows 10 and 11
Proficient in troubleshooting of Office applications
- Word, Excel, Outlook, Power Point, etc.

Proficient with Printers and Drivers Installations
Coordinate Support and Deployments Senior IT Staff
- Windows Updates, Software Deployment, Policy Rollouts

Install and configure computer hardware, OS Images, and custom software
Troubleshoot various application issues as well as act as additional support for Senior IT Staff
Support HR requirements for onboarding/offboarding
Support workstation and peripheral deployment of equipment, including phones, speakers, etc.
Strong and Detailed Documentation of Systems or Procedures
- Ticket History and Solution, HW Assignments, Logs of Changes, etc.

Updating of IT Asset Inventory
Support Authentix Users with face-to-face, phone, email, or text to help set up systems or resolve
Coordinate with Senior Support Staff to get user tickets resolved quickly
Troubleshoot and collaborate with Senior IT Staff for system, network, hardware, software issues
Ensure that a high level of support is provided to all internal and external customers
Prioritize and manage several open cases at one time
Manage high volume of email correspondence and follow ups
Weekly / Monthly reporting on Customer Ticketing, IT Assets, etc.
Support Senior IT Staff with annual IT Projects
Open and manage tickets with Vendors for outsourced HW support
Support cross department needs and specialized software support with software vendors
1+ year of experience in support and/or Help Desk

Additional skills preferred but not required:

OneDrive knowledge is a plus but not required
MS 365 Portal proficiency is a plus but not required
Technical Training to end users is a plus but not required
Ability to create How-To videos for internal staff is a plus but not required
Proficiency with Audio and Visual equipment is a plus but not required
Experience with Technical Meeting Rooms and a plus but not required

ADDITIONAL ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

Ability and willingness to adapt to a changing environment and learn new skills
Ability to communicate technical concepts to both technical and non-technical audiences
Proven ability to work successfully with limited supervision
Ability to take direction and collaborate on team projects
Excellent written and verbal communication skills.
Comfortable communicating in person and via video conference calls with peers, management, contractors and vendors.
Strong planning, organizing and prioritizing abilities.
Proactively seek opportunities to refine and improve processes and service
Ability to outsource effectively, and manage multiple concurrent projects
Can offer and support multi-tiered services
Aptitude for learning new technologies
Has some general knowledge of efficiency disciplines (Lean, Agile, Scrum, etc)
Very road knowledge of legacy and emerging information systems
Must have excellent communications skills

WORK REQUIREMENTS

The work environment characteristics are representative of those an employee encounters while performing the job. Authentix is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), the ADA Amendments of 2008 and all applicable state and local laws concerning disability accommodation. Reasonable accommodations will be provided to individuals with known physical or mental disabilities if such accommodation would not impose an undue hardship on the company, and would enable the individual to apply for, or perform, the essential functions of the position in question.

Environment: Work is performed primarily in a standard [office/warehouse/lab] environment. Employees may work under the stress of regular interdepartmental interaction and pressure to meet various deadlines.

Physical: Essential functions require sufficient physical ability and mobility to work in an [office/warehouse/lab] setting. While performing the duties of this job, the employee is frequently required to stand and/or sit for prolonged periods of time; must be able to hear and verbally communicate in order to exchange information in person or over the phone; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull up to 25 pounds of weight; to operate office equipment requiring repetitive hand movement; to occasionally travel to other locations using various modes of private or commercial transportation.

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is “At-Will” and based on mutual consent. Authentix, Inc. is an Equal Opportunity Employer.

Quick apply

Refine Your Search

senior it support jobs in whickham, twr

IT Support Specialist

Senior Manager – IT Infrastructure

Senior Insights Analyst

Assessor - Engineering Apprenticeships

Senior IT Service Manager

Pega Senior System Architect

Occupational Health Advisor

Head of team - Data, analysis and digital

Head - Capital Projects

Senior Internal Communications and Campaigns Manager

Senior Software Engineer - FTC

Junior Developer

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Senior Analytics Engineer

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Finance Director

SHEQ Manager

Senior Data Scientist

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