Service delivery manager Work, Jobs in Whickham, Twr (with Salaries)

Service Delivery Manager
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Mentoring
- IT
- In-person
- Annual leave
Quick apply
7d
Advanced Service Manager
Flexible Support Options —South Tyneside
- £37,000 - £40,000 a year
- Full-time
- Computer literacy
- Administrative experience
- In-person
- Employee discount
- Referral programme
Quick apply
6d
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Service Delivery Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
5d
Account Manager
Inovocan —Gosforth
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Operations Manager
UK Commercial Group Limited —Gateshead
- £34,000 - £45,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
Quick apply
12d
Shift Manager
Wingstop UK - Newcastle —Metrocentre
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Account Manager
BM Prudhoe Limited —Prudhoe
- £28,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
4d
Project Worker Nights - Adults Service
Jigsaw Recovery Project CIC —Consett
- £25,000 - £26,500 a year
- Weekend availability
- English
- In-person
- Care plans
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Hotel Assistant General Manager
Whitworth Hall —Spennymoor
- £36,000 - £38,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
Shift Manager
Greggs —Gateshead
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
Quick apply
7d
Project Worker Days - Adults Service
Jigsaw Recovery Project CIC —Consett
- £25,000 - £26,500 a year
- Weekend availability
- Writing skills
- In-person
- Care plans
- Health & wellbeing programme
Quick apply
12d
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply
Assistant Manager
Homewith Bargains Ltd —Newcastle upon Tyne
- £33,000 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Fleet Vehicle Administrator
Vertu Motors —Gateshead
- £24,784.50 - £27,784.50 a year
- Full-time
- Microsoft Excel
- Employee discount
Quick apply
Bershka Newcastle Menswear Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Assistant Manager
Farmfoods —Longbenton
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
7d

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Service Delivery Manager

iamproperty & iamsold -
Newcastle upon Tyne

Quick apply

Job details

Full-time
7 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

ITIL
Mentoring
Scalability
IT
Leadership
Communication skills

Full job description

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)

What will you be doing as Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering the Service Delivery strategy, governance framework and service maturity roadmap across the Group's technology estate. Working closely with technology leaders, operational teams and business stakeholders, you'll drive service excellence, operational resilience and continuous improvement, ensuring technology services remain scalable, effective and aligned to business objectives.

What you'll be doing:

Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation.
Leading and developing the Service team, providing direction, coaching and support to build a high-performing function.
Establishing and maintaining service governance frameworks, operational standards, controls and best practices.
Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance.
Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience.
Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place.
Owning major incident governance, operational escalation processes and post-incident review activities.
Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions.
Evolving change management and CAB processes to improve service stability and reduce operational risk.
Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery.
Managing relationships with third-party suppliers and technology partners to ensure service expectations are met.
Supporting organisational change, business growth and future scalability through robust service planning and governance.

**This role will be onsite at our Gosforth office 5 days per week**

What we're looking for:

A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles.
Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice.
Proven experience defining and implementing service strategies, operational improvements and service maturity programmes.
Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks.
Strong understanding of enterprise technology environments, cloud services and end-user support functions.
Experience managing major incidents, operational escalations and service continuity activities.
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.
Strong leadership skills with experience developing, mentoring and supporting teams.
Excellent analytical, organisational and problem-solving abilities.
Experience operating within fast-paced and evolving technology environments.
A customer-focused mindset with a passion for service excellence and continuous improvement.

Next Steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!

Quick apply

Refine Your Search

service delivery manager jobs in whickham, twr

Service Delivery Manager

Advanced Service Manager

Assistant Manager, Kurt Geiger, Metro Gateshead

Service Delivery Manager

Account Manager

Operations Manager - Lefties Newcastle

Operations Manager

Shift Manager

People Business Partner

Customer Account Manager

Project Worker Nights - Adults Service

Hotel Assistant General Manager

Shift Manager

Agile Delivery Manager

Project Worker Days - Adults Service

Team Leader - Havelock Place

Assistant Manager

Fleet Vehicle Administrator

Bershka Newcastle Menswear Responsible

Assistant Manager

I want to receive the latest job alerts for service delivery manager in whickham, twr

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