Service manager housing customer contact Work, Jobs in Whickham, Twr (with Salaries)

Tenancy and Client Relationship Manager
Hackett Property Ltd —Sunderland
- £16,523 a year
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
4d
Customer Service Advisor
North Tyneside Council —North Tyneside
- £25,583 - £25,989 a year
- Full-time
- Customer service
11d
Customer Engagement Coordinator
believe housing —Bishop Auckland
- £35,194 - £36,547 a year
- Hybrid work
- Annual leave
12d
Assistant Housing Manager
South Tyneside Council —South Tyneside
- £41,771 a year
- Full-time
5d
Homefinder Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
- Full-time
- Customer service
Tenant Engagement Officer
Northumberland County Council —Blyth
- £31,537 - £34,434 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
5d
Technology and Independence Officer - Casual
South Tyneside Council —South Tyneside
- £14.82 an hour
- Call to connect
- IT
NICRE Rural Innovation Associate
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- Laboratory experience
- English
- Microsoft Office
14d
Plumber
North Tyneside Council —North Tyneside
- £31,258 a year
- Full-time
- Customer service
Apprentice Electrician
Darlington Borough Council —Durham
- £10,001.00 - £28,316.80 a year
- Full-time
- Maintenance
- English
- Presentation skills
- Annual leave
2d
Care Coordinator
The Riverside Group —Sunderland
- £31,302.63 a year
- Weekend availability
- Contracts
- IT
- Care plans
7d

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Customer Service Advisor
Jellyfish Energy —Newcastle upon Tyne
Derived from a tech and data led approach, we have direct access to unmatched reporting for both customers and partners. What’s in it for you?*.
£25,000 - £28,000 a year
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Customer service Advisor (Sales)
TEAM RH FITNESS LTD —Gateshead
You’ll also be spotting sales opportunities and promoting our products, all through digital conversations. We’re looking for bubbly, positive, customer-focused…
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Tenancy and Client Relationship Manager

Hackett Property Ltd
Sunderland

Quick apply

Job details

Part-time
£16,523 a year
4 days ago

Qualifications

Driving Licence
Customer service
Microsoft Office
IT
Account management
Communication skills

Full job description

Purpose of the Role

To deliver an exceptional customer experience by managing landlord and tenant relationships throughout the tenancy, ensuring excellent communication, smooth tenancy progression and high levels of client satisfaction.

Key Responsibilities

Landlord Relationships

Act as the main point of contact for landlords.
Build long-term client relationships.
Provide advice on tenancy matters and legislation.
Conduct regular portfolio reviews with landlords.
Support landlord retention.

Tenant Relationships

Manage tenant enquiries throughout the tenancy.
Resolve tenancy issues promptly and professionally.
Handle complaints with empathy and efficiency.
Promote positive landlord-tenant relationships.

Tenancy Management

Arrange tenancy renewals.
Conduct rent reviews.
Serve and process notices where required.
Coordinate check-outs.
Negotiate deposit deductions.
Liaise with referencing providers and legal partners where necessary.

Arrears

Monitor rent payments.
Contact tenants regarding arrears.
Agree payment plans where appropriate.
Escalate cases in accordance with company procedures.

Customer Experience

Deliver excellent communication.
Resolve issues before they become complaints.
Ensure landlords and tenants receive timely updates.
Support positive online reviews and referrals.

Administration

Maintain accurate tenancy records.
Ensure all tenancy documentation is complete.
Record communications and actions promptly.

Key Skills

Outstanding customer service.
Excellent communication and relationship building.
Strong problem-solving skills.
Organised and proactive.
Professional and empathetic.
Good knowledge of lettings legislation

Skills & Experience

Essential

Exceptional customer service and relationship-building skills.
Excellent verbal and written communication.
Highly organised with the ability to prioritise a varied workload.
Strong problem-solving and conflict resolution skills.
Confident using IT systems and Microsoft Office.
Able to work independently while contributing positively to a team.
Professional, empathetic and resilient when dealing with challenging situations.
Full UK driving licence and access to a vehicle (if inspections are required).

Desirable

Previous experience in property management or residential lettings is preferred but not essential.
We welcome applications from candidates with transferable experience in customer service, account management, housing, hospitality, estate agency, facilities management or other client-focused roles.
An understanding of current lettings legislation, or a willingness to learn.
Industry relevant qualification, or a willingness to work towards a recognised industry qualification

Pay: £16,523.00 per year

Work Location: In person

Quick apply

Refine Your Search

service manager housing customer contact jobs in whickham, twr

Tenancy and Client Relationship Manager

Customer Service Advisor

Customer Engagement Coordinator

Assistant Housing Manager

Homefinder Officer

Tenant Engagement Officer

Technology and Independence Officer - Casual

NICRE Rural Innovation Associate

Plumber

Apprentice Electrician

Care Coordinator

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