Support escalation engineer Work, Jobs in Whitchurch, Bst (with Salaries)

Application Support Engineer
Clue Software —Bristol
- Up to £35,000 a year
- Hybrid work
- Azure
- Salesforce
- SQL
10d
IT Support Engineer
F5 —Bristol
- £27,000 - £32,000 a year
- Full-time
- Azure
- Customer service
- Continuous improvement
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Programme Director
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Project management
- Employee assistance programme
3d
Contracts Manager
Lancer Scott —Bristol
- £50,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- ERP systems
- Windows
- Driving
Quick apply
1d
Service Desk Team Leader (UK Hybrid)
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
Senior Product Support Engineer
Renishaw —Wotton-under-Edge
- Up to £45,000 a year
- Full-time
- Hybrid work
- Engineering
- No degree
- Free parking
- Employee assistance programme
Senior Infrastructure Engineer
Sopra Steria —Newport
- Up to £55,000 a year
- Annual leave
Campus Support Technician FTC
University of the West of England —Frenchay
- £31,236 - £34,610 a year
- Temporary
- Customer service
- University
- IT
- Annual leave
10d
Critical Environment Field Service Engineer
Microsoft —Newport
- £46,400 - £80,400 a year
- Full-time
- Azure
- Microsoft Office
- Bachelor's degree
Network Provisioning Manager, Singapore.
IndigoTG —Magor
- £120,000 a year
- Organisational skills
- Communication skills
EUC Manager
Osborne Clarke —Bristol
- Hybrid work
- Azure
- Management
- Microsoft Office
15h
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
Bid Manager
Stirling Dynamics —Bristol
- £42,000 - £60,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Field Service Engineer
CWS ENGINEERING —Glastonbury
- £16 - £20 an hour
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
Quick apply
Product Development Engineer
KLA —Newport
- Full-time
- System design
- Master's degree
- Bachelor's degree
- Annual leave
Senior Project Manager
Stirling Dynamics —Bristol
- £50,000 - £65,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
9d

I want to receive the latest job alerts for support escalation engineer in whitchurch, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support escalation engineer jobs near whitchurch, bst

Application Support Engineer

Clue Software
Bristol

Apply Now

Job details

Up to £35,000 a year
10 days ago

Qualifications

Azure
ASP.NET Core
Software deployment
Salesforce
.NET Core
Visual Studio
C#
Microsoft SQL Server
.NET
SQL
AWS
JavaScript
Scripting
Software testing
Application support
Time management

Full job description

Role specifics

Salary range: up to £35,000
Reporting to: Support Team Lead
Key stakeholders: Product team, Tech team, Professional Services team
Organisational Framework Level: Level: 2 – Professional Contributor
We operate a remote-first working environment

About you/ Job Summary

As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime.

The role will also involve participation in an out-of-hours on-call rota, providing support outside of standard business hours for P1 incidents. In addition, there may be occasional requirements to provide cover for colleagues working on the late shift to ensure continuity of service and support.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Key role measures

Customer satisfaction via Net Promotor Score from customer surveys
Customer ticket response and closure KPI’s
Meeting customer service level agreements
Levels of resolved / unresolved support related issues

Experience and skills

Our ideal candidate would have experience in the following areas:

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server, however desirable if additionally .NET, visual studio, as well as with C#, ASP.NET Core and Javascript.
Experience using monitoring and analytical tools such as AppInsights and devtools. Experience with Dynatrace would be advantageous.
Experience with SQL databases, writing queries and scripting
Experience in software testing, and/or troubleshooting is desirable

Apply Now

Refine Your Search

support escalation engineer jobs in whitchurch, bst

Application Support Engineer

IT Support Engineer

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Programme Director

Contracts Manager

First Line Support and Sales

Service Desk Team Leader (UK Hybrid)

1st Line NOC Engineer, UK

Senior Product Support Engineer

Senior Infrastructure Engineer

Campus Support Technician FTC

Critical Environment Field Service Engineer

Network Provisioning Manager, Singapore.

EUC Manager

1st Line NOC Engineer, UK

Bid Manager

Field Service Engineer

Product Development Engineer

Senior Project Manager

Agile Delivery Manager

I want to receive the latest job alerts for support escalation engineer in whitchurch, bst

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected