Support manager Work, Jobs in Whitfield, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
5d
Deputy Operations Manager
Dep Ops —Bletchley
- £43,168 - £45,449 a year
- Weekend availability
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
Services Manager
Retirement Security —Warwick
- £47,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Operations Manager
Milton Keynes Urgent Care Services —Milton Keynes
- £37,000 - £44,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
Quick apply
3d
Regional Sales Manager
OrderYOYO —Oxford
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Team Manager (RH)
NN Ray House —Northampton
- £37,751 - £41,810 a year
- Weekend availability
- Management
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Growth & Operations Associate | Children & Families
Rainbow Fostering Services —Milton Keynes
- £30,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Working with children
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Admissions Manager
Oxford School of English —Oxford
- £34,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Project Co-Ordinator
Crosby Composites —Brackley
- Full-time
- Engineering
Quick apply
2d
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Operations Support Manager
CitySprint —Milton Keynes
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
12d
Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
Support Worker - (Recovery) Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
13d
Protection Adviser
LionHart Mortgages & Protection —Milton Keynes
- £25,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Travel Co-ordinator
Live Wire Productions —Banbury
- £25,000 - £30,000 a year
- Full-time
- Hospitality
- Administrative experience
- Project management
- Free parking
Quick apply
3d
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
12d
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
- Sales
- Administrative experience
Sports Card Specialist
Ace Grading —Banbury
- £34,500 - £37,500 a year
- Full-time
- In-person
Quick apply
4d
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
10d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
5 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in whitfield, nth

Service Delivery Manager

Deputy Operations Manager

Services Manager

Ticketing Manager

Operations Manager

Regional Sales Manager

Team Manager (RH)

Growth & Operations Associate | Children & Families

Admissions Manager

Project Co-Ordinator

Business Support Administration Manager

Operations Support Manager

Technical Support Manager

Support Worker - (Recovery) Banbury Lodge

Protection Adviser

Travel Co-ordinator

Office Manager

Estate Agent

Sports Card Specialist

Warehouse Manager - Live Events Industry

I want to receive the latest job alerts for support manager in whitfield, nth

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