Experience manager Work, Jobs in Whitley Bay, Twr (with Salaries)

Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Whitley Bay
- £35,797 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
1d
Customer Service Operations Manager
Barclays —Sunderland
- Hybrid work
- Customer service
- Continuous improvement
- Driving
2d
Football Communications Manager
Sunderland Association Football Club —Sunderland
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills
Quick apply
8d
Approvals Quality Control Manager
Health Research Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Remote
- AI
1d
Quality Manager
Trinity Precision Engineering —North Shields
- £55,000 - £75,000 a year
- Full-time
- ERP systems
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Leisure Team Leader
Village Hotels - Newcastle - Leisure —Newcastle upon Tyne
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Data and Evaluation Manager
North East Screen —Sunderland
- From £38,424 a year
- Full-time
- Data analysis skills
- Business development
- Analysis skills
Quick apply
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
6d
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Multi Unit Manager
Subway —Blyth
- Management
- Supervising experience
- Bachelor's degree
Quick apply
9d
Regional Operations Manager
New Bridgegate Tyres Ltd —Durham
- £48,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
Controller – HMP Northumberland
Ministry of Justice —Morpeth
- £60,001 a year
- Weekend availability
- Hybrid work
- PMP
- Presentation skills
- Annual leave
10d
Business Development Manager
Europa Worldwide Group —Wallsend
- £35,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Driving
- Health & wellbeing programme
- Employee discount
Quick apply
Operations Manager (North)
Everyman Media —Newcastle upon Tyne
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Trauma Therapist
North Tyneside Council —North Tyneside
- £39,152 - £42,839 a year
- Full-time
- IT
5d
Plant Operator Co-ordinator
Hubbway Limited —Cramlington
- Up to £32,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Quick apply
14d
PA to Divisional Director
BarrattDevelopments —Gateshead
- Microsoft Powerpoint
- English
- Microsoft Office
13d
Operations Manager - Bershka Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
2d
Change Manager
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Negotiation
6d
Operations Manager-Tyneside Rail Operation Centre
Network Rail —Gateshead
- £55,596 - £73,296 a year
- Full-time
- Continuous improvement
- IT
- Annual leave
- Employee discount
6d

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Holiday Sales - Owner and Guest Experience Manager - HS1

Parkdean Resorts -
Whitley Bay

Quick apply

Job details

£35,797 a year
1 day ago

Benefits

Store discount
Employee assistance programme
Employee discount

Qualifications

Sales
Communication skills

Full job description

We’re looking for an inspiring, guest focused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell.
If you’re passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
As an Owner & Guest Experience Manager, you’ll own the full end to end experience, ensuring every guest and owner feels valued, supported and welcomed. You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
You’ll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined up customer experience at every touchpoint.
What you will be doing...

Act as the voice of the customer - using owner and guest feedback, insight and reviews to shape improvements.
Analyse data and trends to identify emerging issues and opportunities to elevate service standards.
Lead action plans that reduce escalations and enhance satisfaction scores.
Recruit, inspire, train and develop a high performing customer focused team.
Create a positive, supportive culture where colleagues feel confident and motivated.
Lead by example, consistently demonstrating our values and service standards.
Take full accountability for managing and resolving owner and guest complaints in line with company policies.
Support the delivery of customer focused events and initiatives to strengthen engagement.
Plan, schedule and deliver a broad range of owner and guest events - forums, drop ins, social activities and more.
Work collaboratively with all park teams and central support functions to maintain consistency across the entire journey.

About you...

Proven experience managing and developing a customer focused team.
Strong relationship-building skills with internal and external stakeholders.
Good commercial awareness and understanding of how service excellence drives revenue.
Excellent written and digital communication skills for guest facing communication.
Flexibility to work varied hours including weekends, evenings and bank holidays.
A proactive, solution focused approach with a passion for delivering outstanding experiences.

So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [email protected].

Quick apply

Refine Your Search

experience manager jobs in whitley bay, twr

Holiday Sales - Owner and Guest Experience Manager - HS1

Customer Service Operations Manager

Football Communications Manager

Approvals Quality Control Manager

Quality Manager

Leisure Team Leader

Data and Evaluation Manager

L&D Services Manager

Operations Manager - Lefties Newcastle

Multi Unit Manager

Regional Operations Manager

Controller – HMP Northumberland

Business Development Manager

Operations Manager (North)

Trauma Therapist

Plant Operator Co-ordinator

PA to Divisional Director

Operations Manager - Bershka Newcastle

Change Manager

Operations Manager-Tyneside Rail Operation Centre

I want to receive the latest job alerts for experience manager in whitley bay, twr

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